Results-driven leader with demonstrated excellence in talent management, project and implementation management, capacity planning, and business process improvements for large-scale system implementations.
RFP's/SOWs /Change Requests
Recruiting & Staffing
Team Building and Leadership
Virtual Team Management
Alight SolutionsSenior Delivery Manager05/2013 to Current
Responsible for operational metrics and reporting, project capacity planning, practice meetings and communications, and internal quality and HR systems and cycles.
Independently and creatively translated visions and concepts into meaningful facts and data to increase understanding of the business and create focus to improve business results.
Designed and created Operational and Project Dashboards to track key client statistics, drivers of cost, change requests, headcount and budgets, call and case volumes, and Service Level Agreement timeliness and accuracy measures.
Designed and created Talent Snapshot reporting to highlight hire and termination trends and statistics including statistics for requisition time to fill, workforce ratios, average tenure, and colleague location and skillsets.
Designed and created Talent Internal SharePoint site and governance to promote Talent internally and to organize internal deliverables to ensure knowledge sharing and repeatability of key processes.
Designed and created numerous financial, budget, and time reporting dashboards to evaluate and track business direction.
Led the Talent Practice Capacity Planning/Resource Management efforts for ongoing and project operations including understanding pipeline schedules, skillset needs, and vendor/3rd party partnerships.
Partnered with HR on job code simplification/redesign.
Talent Subject Matter Expert for Annual Performance/Compensation Cycle and systems.
Alight SolutionsProjects Portfolio Leader03/2006 to 05/2013
Responsible for a team of 25 project managers, functional consultants, and analysts with accountability for large-scale new client implementations, upgrades, and change requests across compensation, performance management, and learning administration systems.
Successfully delivered more than 30 talent projects on time, on budget, and with high client satisfaction.
Responsible for project management office (PMO) oversight, implementation process and standards, issue escalation and resolution for all large-scale Talent projects across the U.S.
Responsible for project capacity planning, recruiting, and staffing.
Partnered with Sales & Solutions team on RFP responses, SOWs, deal models, due diligence, and client demonstrations.
Aon Hewitt CompLinkTM Product Champion and partner to sales and development regarding product roadmap, client priorities, system enhancements, and defect resolutions.
People management responsibilities for annual pay cycle review, performance planning, succession management.
Developed onboarding and training curriculum for new project team colleagues.
Progressed from Senior Consultant to Project Manager to Projects Portfolio Leader.
IBMSenior Consultant01/1996 to 01/2006
Implementation project manager specializing in full life-cycle compensation, HRMS, and payroll projects.
Led multiple full life-cycle HRMS and Compensation implementations to successful delivery on time, on budget, and with high client satisfaction.
Hands-on experience in requirements, design, development, testing, and delivery of complex HRMS and Compensation solutions.
Functional Requirements Lead and Project Manager for global Workscape Compensation implementation for IBM worldwide.
Client relationship management and project status reporting.
Recognized as internal compensation implementation expert.
Sea-Land/MaerskHRMS Systems Manager01/1993 to 01/1996
Responsible for daily support of internal HRMS systems and implementation of new corporate wide PeopleSoft HRMS.
Created business case and presented to Senior VP HR, successfully gaining support for global implementation of new corporate wide PeopleSoft HRMS.
Functional project SME for full life-cycle PeopleSoft HRMS implementation.
Managed internal HRMS team of 3, and provided daily issue and ticket management resolution.
Progressed from HRMS Analyst to HRMS Manager.
Accenture/Anderson ConsultingSenior Manager01/1989 to 01/1993
Responsible for full life-cycle implementation management of compensation, HRMS, and payroll systems.
Specialized in PeopleSoft HRMS.
Led multiple full life-cycle PeopleSoft HRMS and Payroll implementations for large-scale Fortune 500 clients to successful delivery on time, on budget, and with high client satisfaction.
Progressed from programmer/analyst to team lead to project manager.
Wells Fargo/Norwest MortgageManagement Trainee01/1988 to 01/1989
Responsible for all aspects of home mortgages from origination to close.
Education and Training
Bachelor of Arts:Economics1988The College of Wooster, Wooster, OhioEconomics
Analyst, budgets, budget, business case, Capacity Planning, Coaching, Consultant, Client, clients, delivery, direction, drivers, due diligence, financial, focus, Functional, HR, IBM, Team Building, Leadership, team lead, People management, meetings, office, SharePoint, Payroll, PeopleSoft HRMS, performance management, processes, programmer, Project Management, quality, Recruiting, relationship management, reporting, RFP, Sales, sales and development, Service Level Agreement, Staffing, statistics, Team Management, upgrades
World at Work - Certified Compensation Professional World at Work - Global Remuneration Professional