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Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Dedicated team player with knack for juggling intricate business, technological, regulatory and needs-based roadblocks. Hands-on in assessments and focused on spearheading key analyses with progressive understanding.
- Project analysis
- Reports and documentation
- Quality Assurance
- Analysis
- Client rapport
- Continuous Improvement
- Project management
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- Issue resolution
- Customer relationship management
- Strategic Planning
- Project Implementation
- Microsoft Office
- Data mining
- MySQL
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08/2002 to 04/2021 Senior Decision Support Consultant Ibm Corporation – Chicago, IL,
- Multiple promotions during my career.
- Researched and analyzed operations to ascertain detailed client needs.
- Oversaw project schedules and evaluated progress toward important milestones at every phase of project.
- Established quality standards and performed work according to project schedules.
- Handled [Type] problems and issues during project implementation.
- Coordinated with appropriate departmental staff members to assign proper procedures for project implementation and strategic aim.
- Coordinated with project managers across multiple initiatives to align development timelines, plan testing and work with client representatives.
- Cultivated best practices based on industry experience and current regulatory expectations.
- Updated stakeholders on key project milestones with regular verbal and written reports.
- Oversaw and supervised onsite consultant teams and liaised between team and business executives.
- Broadened improvement initiatives by troubleshooting problems and recommending corrective actions.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Assessed [Type] and [Type] issues to determine appropriate troubleshooting methods for remediation.
10/2001 to 08/2002 Business Analyst Ibm Corporation – Buffalo, NY,
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Manipulated data using pivot tables, pivot charts and macros in Excel.
08/1998 to 10/2001 Business Analyst Great Lakes Behavioral Research Institute – City, STATE,
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Manipulated data using pivot tables, pivot charts and macros in Excel.
- Streamlined operational efficiencies, gathering requirements to facilitate on-time, under-budget corporate transitions.
- Worked with cross-functional resources to implement direct marketing programs to increase customer base.
- Pinpointed inefficiencies in business processes and recommended improved policies.
- Identified bottlenecks in processes and implemented new and improved procedures and policies to ease friction and improve productivity.
- Analyzed and synthesized business requirements, including conceptualizing processes and recognizing patterns.
- Identified business requirements and devised implementation strategies to solve business problems.
Expected in 07/1998 Master of Science: Health Information Systems
University of Pittsburgh - Pittsburgh, PA
GPA:
Expected in 07/1998 Bachelor of Science: Health Information Management
University of Pittsburgh - Pittsburgh, PA
GPA:
Expected in 12/1989 Bachelor of Science: Business Management
Duquesne University - Pittsburgh,
GPA:
- Registered Health Information Administrator (RHIA)
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