Dedicated team player with knack for juggling intricate business, technological, regulatory and needs-based roadblocks. Hands-on in assessments and focused on spearheading key analyses with progressive understanding.
Skills
Project analysis
Reports and documentation
Quality Assurance
Analysis
Client rapport
Continuous Improvement
Project management
Issue resolution
Customer relationship management
Strategic Planning
Project Implementation
Microsoft Office
Data mining
MySQL
Experience
08/2002 to 04/2021
Senior Decision Support ConsultantIbm Corporation – Chicago, IL,
Multiple promotions during my career.
Researched and analyzed operations to ascertain detailed client needs.
Oversaw project schedules and evaluated progress toward important milestones at every phase of project.
Established quality standards and performed work according to project schedules.
Handled [Type] problems and issues during project implementation.
Coordinated with appropriate departmental staff members to assign proper procedures for project implementation and strategic aim.
Coordinated with project managers across multiple initiatives to align development timelines, plan testing and work with client representatives.
Cultivated best practices based on industry experience and current regulatory expectations.
Updated stakeholders on key project milestones with regular verbal and written reports.
Oversaw and supervised onsite consultant teams and liaised between team and business executives.
Broadened improvement initiatives by troubleshooting problems and recommending corrective actions.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Assessed [Type] and [Type] issues to determine appropriate troubleshooting methods for remediation.
10/2001 to 08/2002
Business AnalystIbm Corporation – Buffalo, NY,
Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
Manipulated data using pivot tables, pivot charts and macros in Excel.
08/1998 to 10/2001
Business AnalystGreat Lakes Behavioral Research Institute – City, STATE,
Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
Manipulated data using pivot tables, pivot charts and macros in Excel.
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