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senior customer success ehr specialist resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Detail-oriented professional equipped with 10+ years of in-depth experience across multiple industries. Offering a diverse skillset with expertise in customer service, healthcare/health information technology, and sales. Exemplary passion for improving service delivery, developing relationships, enhancing knowledge, cultivating partnerships, growing businesses and exceeding expectations.

Education
Columbus State University Columbus, GA Expected in 12/2017 Bachelor's : Pre-Med Psychology - GPA :
Devry University Decatur, GA Expected in 06/2013 Associate's : Health Information Technology - GPA :
Work History
Banner Health - Senior Customer Success/EHR Specialist
Queen Creek, AZ, -
  • Troubleshooted and resolved complex non-generic customer issues requiring detailed systems and applications knowledge
  • Provided product and end user training
  • Created technical bulletins to serve as a job aid and expand the knowledge base for handling support issues
  • Identified, prioritized and resolved reported problems including data, account administration, desktop hardware/software, including application issues
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues, resulting in 10% increase in CSAT scores
  • Evaluated and optimized clinical software, applying established and end-user feedback.
  • Employed methods of identifying information, business and technical requirements to meet user complex and unique health information and technology needs.
Ascension (System Office) - Senior Claims Analyst
Detroit, MI, 03/2020 - 05/2021
  • Implemented quality improvement measures for continual improvement in services, ensuring higher customer satisfaction matrices
  • Served as an expert resource person for claims reprocessing, pre-authorization inquires, day to day claims processing activities as well as customer service department requests for claims guidance
  • Analyzed claim handling processes and identified operational inefficiencies, which positively affected company's compliance and satisfaction ratings
  • Determined or help determine company policy, and explain complex claim matters to company executives, government officials, shareholders, policyholders, or providers
  • Planned, developed, maintained, or operated a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information
  • Investigated and resolved any medical, vision, or dental claim issues for institutional providers, professional providers, and members
Family Health Centers Of Southwest Florida - Behavioral Health Technician
Fort Myers, FL, 11/2018 - 02/2020
  • Monitored patients' physical and emotional well-being and reported unusual behavior or physical ailments to medical staff
  • Provided nursing, psychiatric, or personal care to mentally ill, emotionally disturbed, or mentally disabled patients
  • Restrained violent, potentially violent, or suicidal patients by verbal or physical means as required
  • Developed and taught strategies to promote client wellness and independence
  • Collaborated with or assisted doctors, psychologists, or rehabilitation therapists in working with mentally ill, emotionally disturbed, or developmentally disabled patients to treat, rehabilitate, and return patients to the community
  • Encouraged patients to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships.
Ceva Logistics U.S., Inc. - Pharmacy Technician
Olathe, KS, 02/2017 - 06/2018
  • Swiftly and accurately resolved dosage complications, including dangerous drug interactions to safeguard patient health, resulting in a 17% increase in customer satisfaction
  • Maintained effective communication with doctors' offices and medical clinics regarding medication dosage, refills and patient information
  • Delivered exceptional customer service that aided in a 37% percent increase in client retention
  • Received, processed, dispensed and delivered an average of 120 prescriptions daily
  • Compounded medications as directed in orders from physicians.
Sandvik - Sales Associate
Juneau, AK, 05/2015 - 12/2017
  • Accelerated customer experience by 21% to generate a loyal clientele
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Enhanced marketing strategies which resulted in 10% growth of customer base
  • Scored in top 10% of employees in successful resolution of issues
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
Marshalls - Customer Service Representative
City, STATE, 10/2012 - 05/2015
  • Attained reputation as an efficient service provider with high levels of accuracy
  • Educated customers about product options to exceed their experience
  • Scored in top 5% of employees in successful resolution of issues
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
  • Delivered superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

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Resume Overview

School Attended

  • Columbus State University
  • Devry University

Job Titles Held:

  • Senior Customer Success/EHR Specialist
  • Senior Claims Analyst
  • Behavioral Health Technician
  • Pharmacy Technician
  • Sales Associate
  • Customer Service Representative

Degrees

  • Bachelor's
  • Associate's

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