senior customer success ehr specialist resume example with 8+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Detail-oriented professional equipped with 10+ years of in-depth experience across multiple industries. Offering a diverse skillset with expertise in customer service, healthcare/health information technology, and sales. Exemplary passion for improving service delivery, developing relationships, enhancing knowledge, cultivating partnerships, growing businesses and exceeding expectations.

Columbus State University Columbus, GA Expected in 12/2017 Bachelor's : Pre-Med Psychology - GPA :
Devry University Decatur, GA Expected in 06/2013 Associate's : Health Information Technology - GPA :
Work History
Banner Health - Senior Customer Success/EHR Specialist
Queen Creek, AZ, -
  • Troubleshooted and resolved complex non-generic customer issues requiring detailed systems and applications knowledge
  • Provided product and end user training
  • Created technical bulletins to serve as a job aid and expand the knowledge base for handling support issues
  • Identified, prioritized and resolved reported problems including data, account administration, desktop hardware/software, including application issues
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues, resulting in 10% increase in CSAT scores
  • Evaluated and optimized clinical software, applying established and end-user feedback.
  • Employed methods of identifying information, business and technical requirements to meet user complex and unique health information and technology needs.
Ascension (System Office) - Senior Claims Analyst
Detroit, MI, 03/2020 - 05/2021
  • Implemented quality improvement measures for continual improvement in services, ensuring higher customer satisfaction matrices
  • Served as an expert resource person for claims reprocessing, pre-authorization inquires, day to day claims processing activities as well as customer service department requests for claims guidance
  • Analyzed claim handling processes and identified operational inefficiencies, which positively affected company's compliance and satisfaction ratings
  • Determined or help determine company policy, and explain complex claim matters to company executives, government officials, shareholders, policyholders, or providers
  • Planned, developed, maintained, or operated a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information
  • Investigated and resolved any medical, vision, or dental claim issues for institutional providers, professional providers, and members
Family Health Centers Of Southwest Florida - Behavioral Health Technician
Fort Myers, FL, 11/2018 - 02/2020
  • Monitored patients' physical and emotional well-being and reported unusual behavior or physical ailments to medical staff
  • Provided nursing, psychiatric, or personal care to mentally ill, emotionally disturbed, or mentally disabled patients
  • Restrained violent, potentially violent, or suicidal patients by verbal or physical means as required
  • Developed and taught strategies to promote client wellness and independence
  • Collaborated with or assisted doctors, psychologists, or rehabilitation therapists in working with mentally ill, emotionally disturbed, or developmentally disabled patients to treat, rehabilitate, and return patients to the community
  • Encouraged patients to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships.
Ceva Logistics U.S., Inc. - Pharmacy Technician
Olathe, KS, 02/2017 - 06/2018
  • Swiftly and accurately resolved dosage complications, including dangerous drug interactions to safeguard patient health, resulting in a 17% increase in customer satisfaction
  • Maintained effective communication with doctors' offices and medical clinics regarding medication dosage, refills and patient information
  • Delivered exceptional customer service that aided in a 37% percent increase in client retention
  • Received, processed, dispensed and delivered an average of 120 prescriptions daily
  • Compounded medications as directed in orders from physicians.
Sandvik - Sales Associate
Juneau, AK, 05/2015 - 12/2017
  • Accelerated customer experience by 21% to generate a loyal clientele
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Enhanced marketing strategies which resulted in 10% growth of customer base
  • Scored in top 10% of employees in successful resolution of issues
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
Marshalls - Customer Service Representative
City, STATE, 10/2012 - 05/2015
  • Attained reputation as an efficient service provider with high levels of accuracy
  • Educated customers about product options to exceed their experience
  • Scored in top 5% of employees in successful resolution of issues
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
  • Delivered superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

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Resume Overview

School Attended

  • Columbus State University
  • Devry University

Job Titles Held:

  • Senior Customer Success/EHR Specialist
  • Senior Claims Analyst
  • Behavioral Health Technician
  • Pharmacy Technician
  • Sales Associate
  • Customer Service Representative


  • Bachelor's
  • Associate's

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