Resourceful,multi dynamic individual with 8 years experience within Professional Customer Services/Operations accompanied with meticulous Team leading and trainer experience.
Successfully and professionally interacted and handled hundreds of escalated complaints monthly, Training and developing new Staff members to High Standards whilst monitoring and recommending best practice and improvement plans.
Nominated to Streamline and manage escalated Complaints thats had reached the company managing directors office.
Delivered positive and professional customer experiences and resolved all escalated customer complaints within a timely manner, via Telephone, email, social media and incoming letters.
Reducing the number of escalated complaints to the company managing director.
Academic Achievement Award
BA(Hons) Media& Cultural Studies
Member of Student Union Club
Advocating student Campus Issues, acting as a liaison officer for International students and ESOL students (English for Students of other Languages)
Excellent Cross Cultural Communicator. Professional and efficient Customer Service provider. Successful Team leadership/ Team building. Good academic track record.
Word Processing.Analytical Skills. General administration. Excellent telephone manners
Proven ability to work as part of a fast paced office environment /Team player
Work efficiently under minimal supervision
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