Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Personable Customer Service professional offering over 18 years of experience in resolving account and service concerns for Core top tiered accounts. Smoothly solved challenges while maintaining loyal satisfied customers. Focused on surpassing expectations and driving team success. Seeking a new role as Sales Operations Specialist to apply my skills, knowledge and conflict resolution.

  • High-quality customer service
  • Keen organizational, communication, and detail-orientated skills
  • Ability to handle multiple projects under tight deadlines
  • Ability to diplomatically resolve customers complaints and inquiries while maintaining excellent customer relations
  • Ability to work under minimal supervision
  • Maintain accurate record keeping
  • Ability to work in a fast paced environment
  • Knowledgeable in ©GMP and following SOP’s
  • Teamwork/Collaboration
Work History
Senior Customer Service Representative , 03/2012 - Current
Koch Industries, Inc. Buda, TX,

• Processed and executed customer orders for new and established customers
• Maintained Core customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns
• Informed customers of price changes and updated shipment timelines
• Learned and maintained in-depth understanding of formulations and manufacturing to offer knowledgeable responses to diverse customer questions
• Engaged with customers in person, email and phone to answer questions and address complaint and or any issues
• Collaborated with shipping teams to determine feasible timelines and organize efficient deliveries and customer pick up such a distributing BOL's and Pack List
• Created shipping labels for samples, ie.UPS, FEDEX, USPS and DHL
• Maintained Notary Services for customers who required notary signatures
• Respond and initiate customer request for POD, COA’s, Free Sale Certificates, and Country of Origin Certificates and Apostilled documentation
• Leveraged consistent, successful strategies to meet and exceed performance goals
• Assisted accounting members with credit memo’s or debit notes and any other issues related to customer accounts
• Issued internal documentation for the R&D team and laboratory regarding customer specifications and requirements
• Proactively and promptly resolve issues and or concerns in a timely manner
• Maintained Core customer open order reports
• Train and guide all new Customer Service Reps to meet company requirements

Admissions Support, 12/2005 - 10/2008
Dxp Enterprises Nashville, TN,
  • Answered all incoming calls
  • Greeted visitors and assigned the applicants to a representative. Processed and complied new student applications
  • Analyzed contracts and contents to ensure accuracy
  • Ordered official high school and/or College transcripts
  • Maintained and updated daily appointment schedules
  • Coordinated special events such as new student’s orientation and seminars
  • Complied monthly sales performance evaluations for the director of admissions
  • Prepared student ID cards
  • Compiled and distributed monthly budget reports
  • Prepared purchase orders
  • Sorted and distributed mail
  • Sent out and tracked all financial aid packages
  • Organized lunch for weekly manager meeting by ordering food, and preparing slide show presentations
Personal Sales Support/Customer Service Representative, 02/2002 - 12/2005
American Paper & Plastics, Inc. City, STATE,
  • Responsible for all aspects of customer service.
  • Order placement, pricing, invoicing, and confirmation on order to over 2,000+ customers.
  • Advised customers on shortages and advise suitable substitutes. Maintained pricing database for nine sales representatives. Evaluated weekly commissioned sales reports, including handling all disputes.
  • Coordinated all appointments for Company President and all sales representatives.
  • Coordinated all travel accommodations for company employees.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Customer Service Representative/Sales Support, 06/1992 - 02/2002
FoodSouces, Inc. City, STATE,
  • Implemented and produced a successful promotional marketing material program
  • Assisted the President, Vice President, Sales Mangers and Sales Representatives by managing appointments, travel calendar and all travel arrangements
  • Prepared quarterly reports, graphs, and sales commission grids for all sales representatives to meet the guidelines to the sales managers
  • Organized monthly sales conferences in-house and off-site
  • Set up marketing materials and booth at local food shows and track potential customers while visiting booth
  • Commissioned sales end-user sales tracking
  • Reconciled bids, invoices, brokerage commission statements, aging reports, pricing and contracts
  • Responded to customer requests for products, services and company information
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Regularly exceeded daily sales and product add-on quotas
High School Diploma: , Expected in 06/1995
Chaparral High School - San Dimas, CA,
: , Expected in
Freelance Experience - Los Angeles, CA,
  • Assist owner and office manager in all group event-planning aspects. Arrange all travel accommodations.
  • Created and maintain a database for over 65,000 contacts.
  • Manage calendar for owner and office manager.
  • Maintain record of employee’s time cards.
  • Assist owner in weekly focus group presentation in all aspects such as ordering food, purchasing decoration, set up venue.
  • Advise participants on featured product.
  • Ordered and maintain all office and pantry supplies.
  • Answer all incoming calls, File and scan accounts payable and receivable documents.
  • Sort and distribute office mail, Maintain owners LinkedIn and Facebook accounts by posting weekly blogs, and creating list by regions.
  • First Aid/CPR Certified

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School Attended

  • Chaparral High School
  • Freelance Experience

Job Titles Held:

  • Senior Customer Service Representative
  • Admissions Support
  • Personal Sales Support/Customer Service Representative
  • Customer Service Representative/Sales Support


  • High School Diploma

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