Personable Customer Service professional offering over 18 years of experience in resolving account and service concerns for Core top tiered accounts. Smoothly solved challenges while maintaining loyal satisfied customers. Focused on surpassing expectations and driving team success. Seeking a new role as Sales Operations Specialist to apply my skills, knowledge and conflict resolution.
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• Processed and executed customer orders for new and established customers
• Maintained Core customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns
• Informed customers of price changes and updated shipment timelines
• Learned and maintained in-depth understanding of formulations and manufacturing to offer knowledgeable responses to diverse customer questions
• Engaged with customers in person, email and phone to answer questions and address complaint and or any issues
• Collaborated with shipping teams to determine feasible timelines and organize efficient deliveries and customer pick up such a distributing BOL's and Pack List
• Created shipping labels for samples, ie.UPS, FEDEX, USPS and DHL
• Maintained Notary Services for customers who required notary signatures
• Respond and initiate customer request for POD, COA’s, Free Sale Certificates, and Country of Origin Certificates and Apostilled documentation
• Leveraged consistent, successful strategies to meet and exceed performance goals
• Assisted accounting members with credit memo’s or debit notes and any other issues related to customer accounts
• Issued internal documentation for the R&D team and laboratory regarding customer specifications and requirements
• Proactively and promptly resolve issues and or concerns in a timely manner
• Maintained Core customer open order reports
• Train and guide all new Customer Service Reps to meet company requirements
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