Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Competent Customer Service Representative driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Skills
  • Excellent written and oral communication
  • Good listening skills
  • Professional telephone demeanor
  • Customer Complaint Resolution
  • Creative problem solving
  • Account management
  • Microsoft Office expertise
  • Adherence To High Customer Service Standards
  • Credit Card Processing
Education
Full Sail University Winter Park, FL Expected in 9 2022 Bachelor of Science : Audio Production - GPA :
Union Catholic High School Scotch Plains, NJ, Expected in 5 2005 High School Diploma : - GPA :
Work History
Newell Brands - Senior Customer Service Representative
Boston, MA, 04/2017 - 07/2020
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with up to [10] calls in queue per minute.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Educated customers on promotions to enhance sales.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
Mci - Telephone Sales Representative
Dallas, TX, 02/2016 - 04/2017
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
  • Managed over 100 calls per day.
  • Overcame objections using friendly, persuasive strategies.
  • Maintained strong call control to keep customers focused on sales offerings.
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Overcame initial customers' call objections with strong scripts and used persuasive techniques to redirect skeptical callers toward purchases.
  • Led customers through smooth sales processes, including collecting payments and all required information.
  • Troubleshot any issues and escalated issues to proper department.
  • Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
  • Displayed excellent sales skills and understanding of such skills.
  • Assisted with training and orientation of new employees.
  • Guided customers through plan selection by explaining benefits, costs and restrictions of each option.
  • Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings.
  • Set up and updated customer accounts and researched questions using multiple computer systems.
  • Skilled at client management software and computer dialing.
  • Escalated concerns or problem calls to management staff.
  • Made average of 300+ outbound and inbound calls per day.
Skills
  • Excellent written and oral communication
  • Good listening skills
  • Professional telephone demeanor
  • Customer Complaint Resolution
  • Creative problem solving
  • Account management
  • Microsoft Office expertise
  • Adherence To High Customer Service Standards
  • Credit Card Processing
Work History
DriveSmart - Senior Customer Service Representative
Toms River, NJ 04/2017 - 07/2020
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with up to [10] calls in queue per minute.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Educated customers on promotions to enhance sales.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
MOTOR VEHICLE ASSURANCE - Telephone Sales Representative
Toms River, NJ 02/2016 - 04/2017
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
  • Managed over 100 calls per day.
  • Overcame objections using friendly, persuasive strategies.
  • Maintained strong call control to keep customers focused on sales offerings.
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Overcame initial customers' call objections with strong scripts and used persuasive techniques to redirect skeptical callers toward purchases.
  • Led customers through smooth sales processes, including collecting payments and all required information.
  • Troubleshot any issues and escalated issues to proper department.
  • Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
  • Displayed excellent sales skills and understanding of such skills.
  • Assisted with training and orientation of new employees.
  • Guided customers through plan selection by explaining benefits, costs and restrictions of each option.
  • Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings.
  • Set up and updated customer accounts and researched questions using multiple computer systems.
  • Skilled at client management software and computer dialing.
  • Escalated concerns or problem calls to management staff.
  • Made average of 300+ outbound and inbound calls per day.

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Resume Overview

School Attended

  • Full Sail University
  • Union Catholic High School

Job Titles Held:

  • Senior Customer Service Representative
  • Telephone Sales Representative

Degrees

  • Bachelor of Science
  • High School Diploma

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