Competent Customer Service Representative driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Skills
Excellent written and oral communication
Good listening skills
Professional telephone demeanor
Customer Complaint Resolution
Creative problem solving
Account management
Microsoft Office expertise
Adherence To High Customer Service Standards
Credit Card Processing
Education
Full Sail UniversityWinter Park, FLExpected in 9 2022 – –Bachelor of Science:Audio Production - GPA:
Union Catholic High School Scotch Plains, NJ, Expected in 5 2005 – –High School Diploma: - GPA:
Established excellent sales ability and strong interpersonal skills with confident and persuasive approach
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Responded to customer requests for products, services and company information.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Processed, scheduled and executed customer orders for new and established customers.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered constant flow of customer calls with up to [10] calls in queue per minute.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Educated customers on promotions to enhance sales.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
Managed over 100 calls per day.
Overcame objections using friendly, persuasive strategies.
Maintained strong call control to keep customers focused on sales offerings.
Opened new accounts and documented personal, demographic and payment information in system.
Overcame initial customers' call objections with strong scripts and used persuasive techniques to redirect skeptical callers toward purchases.
Led customers through smooth sales processes, including collecting payments and all required information.
Troubleshot any issues and escalated issues to proper department.
Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
Displayed excellent sales skills and understanding of such skills.
Assisted with training and orientation of new employees.
Guided customers through plan selection by explaining benefits, costs and restrictions of each option.
Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings.
Set up and updated customer accounts and researched questions using multiple computer systems.
Skilled at client management software and computer dialing.
Escalated concerns or problem calls to management staff.
Made average of 300+ outbound and inbound calls per day.
Skills
Excellent written and oral communication
Good listening skills
Professional telephone demeanor
Customer Complaint Resolution
Creative problem solving
Account management
Microsoft Office expertise
Adherence To High Customer Service Standards
Credit Card Processing
Work History
DriveSmart- Senior Customer Service Representative Toms River, NJ04/2017 - 07/2020
Established excellent sales ability and strong interpersonal skills with confident and persuasive approach
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Responded to customer requests for products, services and company information.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Processed, scheduled and executed customer orders for new and established customers.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered constant flow of customer calls with up to [10] calls in queue per minute.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Educated customers on promotions to enhance sales.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
MOTOR VEHICLE ASSURANCE- Telephone Sales Representative Toms River, NJ02/2016 - 04/2017
Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
Managed over 100 calls per day.
Overcame objections using friendly, persuasive strategies.
Maintained strong call control to keep customers focused on sales offerings.
Opened new accounts and documented personal, demographic and payment information in system.
Overcame initial customers' call objections with strong scripts and used persuasive techniques to redirect skeptical callers toward purchases.
Led customers through smooth sales processes, including collecting payments and all required information.
Troubleshot any issues and escalated issues to proper department.
Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
Displayed excellent sales skills and understanding of such skills.
Assisted with training and orientation of new employees.
Guided customers through plan selection by explaining benefits, costs and restrictions of each option.
Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings.
Set up and updated customer accounts and researched questions using multiple computer systems.
Skilled at client management software and computer dialing.
Escalated concerns or problem calls to management staff.
Made average of 300+ outbound and inbound calls per day.
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