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Senior Customer Service Representative Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Hardworking Customer Service Representative with 14 years of experience working with national and international clients. Trained in project and time management with extensive knowledge of hospitality and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Skills
  • Sales
  • Scheduling
  • Sales Goals
  • Client Needs Assessment
  • Customer Complaint Resolution
  • Technical Support
  • Billing Inquiries
  • Complaint resolution
  • Database Management
  • Account management
  • POS systems expert
  • International sales support
  • Multi-line phone talent
  • CRM
  • Professional telephone demeanor
Work History
03/2006 to Current
Senior Customer Service Representative Newell Brands Gardner, KS,
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
  • Completed inbound and outbound sales calls each day to boost company's monthly revenue.
  • Coordinated customer service responses for high-value customers with complex issues as leading representative of my team.
03/2004 to 03/2006
Mortgage Loan Underwriter Bank Of Ann Arbor Ann Arbor, MI,
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Developed and maintained relationships with local real estate agents.
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Assisted senior-level credit officers with complex loan applications.
  • Monitored social media and online sources for industry trends.
01/2000 to 01/2004
Mortgage Loan Underwriter Bank Of Ann Arbor Plymouth, MI,
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Developed prospects for new loans by conducting 70 cold calls weekly.
  • Developed and maintained relationships with local real estate agents.
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Successfully closed average of 30 loans per month.
  • Assisted senior-level credit officers with complex loan applications.
02/1984 to 01/2000
Mortgage Loan Processor Citizens Community Bancorp, Inc. Blue Earth, MN,
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Coordinated closing process with attorneys, title companies and government clerks.
  • Evaluated approvals against established bank and government lending standards.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
  • Maintained compliance with privacy and security requirements, as well as federal statutes covering [Type] loans.
  • Handled any conditions sent from underwriting departments.
  • Set up and completed loan submission packages.
Education
Expected in
No Degree: Prelaw Studies
University of Minnesota - Twin Cities - Minneapolis, MN
GPA:
Expected in 06/1984
High School Diploma:
Gateway High School - Aurora Colorado,
GPA:
Minnesota Dogs in Danger (MNDID)

Admin for the FB page, Minnesota Dogs in Danger (MNDID) for over 7 years. Maintain rescue database, work with law enforcement officials on neglect and abuse charges, hospice fostering, working with "hard to place" dogs with training issues, grant writing for several local rescues, working with lobbyists at the State Capital to pass stricter animal rights legislation,

Accomplishments

Currently volunteer with over 8 local animal rescue partners.

Fundraiser and marketing for multiple local animal rescue organizations

Assisting in marketing, promotions and internet support. Duties include updating websites, donation outreach, grant writing, TV research and coordination of news articles, uploading videos, working with individual city departments for licensing requirements with regards to fundraising, administrative work (including Excel).

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Resume Strength

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  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • University of Minnesota - Twin Cities
  • Gateway High School
Job Titles Held:
  • Senior Customer Service Representative
  • Mortgage Loan Underwriter
  • Mortgage Loan Underwriter
  • Mortgage Loan Processor
Degrees
  • No Degree
  • High School Diploma

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