Senior Customer Service Representative Resume Example Four Winds Trading

SENIOR CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Articulate, energetic and results-oriented Customer Service Rep bringing top-notch skills in oral and written communication, active listening and analytical problem-solving as well as exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Consistently maximize satisfaction by offering every customer industry-leading service and support. Adaptable and responsive team player with unwavering dedication to retaining customers, boosting revenues and resolving conflicts. Knowledgeable and dedicated customer service professional with extensive experience in Sales industry.

Skills

Credit card processing
Order fulfillment
Service recommendations
Complaint resolution
Account Management
Strategic sales knowledge
Warehousing functions
Multi-line phone talent

Stocking and replenishing
Key stakeholder relationship building
Data Entry
Sales expertise
Receiving support
Shipping procedures understanding
Recordkeeping strengths

Work History

Senior Customer Service Representative01/2015 to 02/2020
Four Winds Trading – Wheat Ridge, Colorado

Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns
Informed customers of product, price and policy changes to educate on issues and resolve concerns
Processed, scheduled and executed customer orders for new and established customers
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
Engaged clients in person and over phone to answer questions and address complaints
Leveraged consistent, successful strategies to meet and exceed performance goals
Coordinated customer service responses for high-value customers with complex issues as leading representative of Customer Service team
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Visited customer offices to handle on-site concerns and maximize account loyalty
Maintained accurate and current customer account data with manual forms processing and digital information updates
Researched and rapidly resolved client conflicts to maintain 96% of key accounts

General Sales Manager06/2009 to 01/2015
Lighted Promotions Inc. – Denver, CO

Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
Improved sales processes to streamline customer acquisition strategies
Created effective strategies to target new markets after researching and analyzing competitor behavior
Coached employees in successful selling methods and encouraged cross-selling to drive revenue
Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base
Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure
Pushed revenue to new levels with more than $250k in yearly sales
Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals
Identified opportunities for growth with core customers and collaborated with sales teams to reach sales goal
Monitored Traffic Safety opportunities to map marketing initiatives and maximized customer outreach by enhancing overall brand strategy
Held weekly meetings with Production Team to identify techniques to overcome sales obstacles

Senior Account Representative12/2003 to 11/2008
Four Winds Trading – Wheat Ridge, Colorado

Identified and qualified accounts to assess revenue potential
Resurrected and monetized dormant leads to build book of business and increase revenues
Met or exceeded sales quotas on consistent basis
Identified issues with proactive approach and resolved or escalated problems
Documented relevant demographic and order details
Entered customer order details into system, accepted payments and updated accounts
Achieved over $200K in quarterly sales by establishing partnerships with clients across the country
Utilized sales scripts and advanced closing skills to handle pre-screened inbound and outbound calls with potential customers
Increased profitability and pipeline development by leveraging diverse marketing channels and sales strategies
Grew book of business 4%-6% yearly by developing creative and successful strategies to enhance sales and promote services
Visited customer locations to determine needs, set up contracts and provide training
Led customer product implementation projects and conducted training

Education

GED11/1977Adult Education-Boulder Colorado- Boulder, CO

Resume Overview

Companies Worked For:

Four Winds Trading
Lighted Promotions Inc.

School Attended

Adult Education-Boulder Colorado

Job Titles Held:

Senior Customer Service Representative
General Sales Manager
Senior Account Representative

Degrees

GED 11/1977

Senior Customer Service Representative Resume Example

Resume Score: 80%

Resume Overview

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