Senior Customer Service Representative Resume Example
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SENIOR CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Articulate, energetic and results-oriented Customer Service Rep bringing top-notch skills in oral and written communication, active listening and analytical problem-solving as well as exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Consistently maximize satisfaction by offering every customer industry-leading service and support. Adaptable and responsive team player with unwavering dedication to retaining customers, boosting revenues and resolving conflicts. Knowledgeable and dedicated customer service professional with extensive experience in Sales industry.
Skills
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Work History
Senior Customer Service Representative01/2015 to 02/2020
Northwell Health – Glen Cove , NY
Northwell Health – Glen Cove , NY
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns
- Informed customers of product, price and policy changes to educate on issues and resolve concerns
- Processed, scheduled and executed customer orders for new and established customers
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
- Engaged clients in person and over phone to answer questions and address complaints
- Leveraged consistent, successful strategies to meet and exceed performance goals
- Coordinated customer service responses for high-value customers with complex issues as leading representative of Customer Service team
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Visited customer offices to handle on-site concerns and maximize account loyalty
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Researched and rapidly resolved client conflicts to maintain 96% of key accounts
General Sales Manager06/2009 to 01/2015
Futurity First Insurance Group – Marlton , NJ
Futurity First Insurance Group – Marlton , NJ
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
- Improved sales processes to streamline customer acquisition strategies
- Created effective strategies to target new markets after researching and analyzing competitor behavior
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure
- Pushed revenue to new levels with more than $250k in yearly sales
- Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals
- Identified opportunities for growth with core customers and collaborated with sales teams to reach sales goal
- Monitored Traffic Safety opportunities to map marketing initiatives and maximized customer outreach by enhancing overall brand strategy
- Held weekly meetings with Production Team to identify techniques to overcome sales obstacles
Senior Account Representative12/2003 to 11/2008
Fbmc – FL, State
Fbmc – FL, State
- Identified and qualified accounts to assess revenue potential
- Resurrected and monetized dormant leads to build book of business and increase revenues
- Met or exceeded sales quotas on consistent basis
- Identified issues with proactive approach and resolved or escalated problems
- Documented relevant demographic and order details
- Entered customer order details into system, accepted payments and updated accounts
- Achieved over $200K in quarterly sales by establishing partnerships with clients across the country
- Utilized sales scripts and advanced closing skills to handle pre-screened inbound and outbound calls with potential customers
- Increased profitability and pipeline development by leveraging diverse marketing channels and sales strategies
- Grew book of business 4%-6% yearly by developing creative and successful strategies to enhance sales and promote services
- Visited customer locations to determine needs, set up contracts and provide training
- Led customer product implementation projects and conducted training
Education
GED11/1977Adult Education-Boulder Colorado-
City
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School Attended
- Adult Education-Boulder Colorado
Job Titles Held:
- Senior Customer Service Representative
- General Sales Manager
- Senior Account Representative
Degrees
- GED 11/1977
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