Senior Customer Service Representative resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Articulate, energetic and results-oriented Customer Service Rep bringing top-notch skills in oral and written communication, active listening and analytical problem-solving as well as exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Consistently maximize satisfaction by offering every customer industry-leading service and support. Adaptable and responsive team player with unwavering dedication to retaining customers, boosting revenues and resolving conflicts. Knowledgeable and dedicated customer service professional with extensive experience in Sales industry.
Skills
Credit card processing
Order fulfillment
Service recommendations
Complaint resolution
Account Management
Strategic sales knowledge
Warehousing functions
Multi-line phone talent
Stocking and replenishing
Key stakeholder relationship building
Data Entry
Sales expertise
Receiving support
Shipping procedures understanding
Recordkeeping strengths
Work History
Senior Customer Service Representative, 01/2015 - 02/2020 Northwell Health – Glen Cove, NY,
Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns
Informed customers of product, price and policy changes to educate on issues and resolve concerns
Processed, scheduled and executed customer orders for new and established customers
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
Engaged clients in person and over phone to answer questions and address complaints
Leveraged consistent, successful strategies to meet and exceed performance goals
Coordinated customer service responses for high-value customers with complex issues as leading representative of Customer Service team
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Visited customer offices to handle on-site concerns and maximize account loyalty
Maintained accurate and current customer account data with manual forms processing and digital information updates
Researched and rapidly resolved client conflicts to maintain 96% of key accounts
General Sales Manager, 06/2009 - 01/2015 Futurity First Insurance Group – Marlton, NJ,
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
Improved sales processes to streamline customer acquisition strategies
Created effective strategies to target new markets after researching and analyzing competitor behavior
Coached employees in successful selling methods and encouraged cross-selling to drive revenue
Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base
Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure
Pushed revenue to new levels with more than $250k in yearly sales
Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals
Identified opportunities for growth with core customers and collaborated with sales teams to reach sales goal
Monitored Traffic Safety opportunities to map marketing initiatives and maximized customer outreach by enhancing overall brand strategy
Held weekly meetings with Production Team to identify techniques to overcome sales obstacles
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