Senior Customer Service Representative resume example

• Maintained dental supply inventory by monitoring stock to determine inventory levels and placing and expediting orders for supplies.
• Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
• Educated patients by giving oral hygiene, plaque control and postoperative instructions.
• Assisted dentist in management of medical or dental emergencies.
• Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
• Documented patients' dental health information, medical history and vital signs.
• Educated patients on postoperative care, including how to protect dental work and boost healing.
• Maintained complete documentation and records of all purchasing activities.
• Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
• Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
• Oversaw financial administration and managed dental supply inventory while selecting and monitoring vendors.
• Used Open Dental to document and maintain patient information and health background.
• Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
• Incorporated advanced level Open Dental and Yapi proficiency for growth and training initiatives.

• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
• Prepped all examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
• Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
• Performed administrative duties, including appointment setting and follow up calls.
• Took x-rays, photographs and impressions of patients' teeth and mouth.
• Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.

· Oversaw delivery of high-quality, cost-effective care with focus on patient safety, comfort and dignity.

· Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.

· Entered patient data into dental records system using Orthotrac and observed all confidentiality rules to maintain patient privacy.

· Coordinated and managed patient care with efficiency and professionalism by scheduling appointments, educating patients and executed follow up calls to ensure patients comfort after procedures.

· Monitored and documented patient care to oversee employee and patient safety, hygiene and protection.

· Implemented and maintained streamlined supply ordering system, and provided doctors with monthly expense report.

· Executed sterilization system that met all OSHA requirements and provided acost savings of $5k/yr.

· Maintained master calendar and scheduled new appointments based on provider availability.

· Provided chairside assistance by handing Orthodontists instruments during various procedures.

· Independently delivered various orthodontic appliances to patient and provided home care instructions.

Built loyal patient following and retained 50+ return patients by providing empathetic and caring service.