Enthusiastic Senior Customer Service Representative with more than 19 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
· Oversaw delivery of high-quality, cost-effective care with focus on patient safety, comfort and dignity.
· Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
· Entered patient data into dental records system using Orthotrac and observed all confidentiality rules to maintain patient privacy.
· Coordinated and managed patient care with efficiency and professionalism by scheduling appointments, educating patients and executed follow up calls to ensure patients comfort after procedures.
· Monitored and documented patient care to oversee employee and patient safety, hygiene and protection.
· Implemented and maintained streamlined supply ordering system, and provided doctors with monthly expense report.
· Executed sterilization system that met all OSHA requirements and provided acost savings of $5k/yr.
· Maintained master calendar and scheduled new appointments based on provider availability.
· Provided chairside assistance by handing Orthodontists instruments during various procedures.
· Independently delivered various orthodontic appliances to patient and provided home care instructions.
Built loyal patient following and retained 50+ return patients by providing empathetic and caring service.
American Association of Orthodontists
Pledge the Pink Breast Cancer Awareness Team Member
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