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senior customer service representative resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Customer service
  • Report preparation
  • MS Office proficiency
  • Medical terminology knowledge
  • Data entry
  • Cpt Coding
  • Computer proficient
  • Sale expertise
  • Phlebotomy
  • Laboratory maintenance
  • Typing 45 wpm
  • Payment processing
  • Verbal and written communication
  • Brand representation
  • Calm disposition
  • Quality assurance
  • Complaint resolution
Work History
Senior Customer Service Representative, 08/2012 - Current
Peraton San Francisco, CA,
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Trained and directed 12+ new employees in call script use, conflict resolution and data entry practices, increasing customer satisfaction ratings.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Answered customer questions regarding merchandise and pricing.
  • Increased customer satisfaction ratings by 5% by quickly and accurately solving problems.
  • Determined root causes of issues and solved diverse problems to improve business operations and management.
  • Logged call information and solutions provided into atlas quick-view and samson database.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Answered average of 35 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Payment processing
  • Processing Claims
  • Opened new accounts via email.
Medical Records Receptionist, 09/2010 - 11/2011
Ciox Dora, AL,
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Straightened up the waiting room so that it remained neat and organized.
  • Processed patient payments and scanned identification and insurance cards.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Took messages from patients and relayed them to the appropriate staff.
  • Monitored patient stability by checking vital signs and weight.
  • Safely disposed of used and contaminated supplies.
  • Sterilized medical instruments as needed.
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Acted as a liaison between physician and patient.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
  • Counseled patients to ease their fears, explain procedures, and enhance cooperation during blood draws.
  • Labeled blood vials with critical information like time of collection, date, and patient name.
  • Evaluated patients prior to discharge.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Scheduled appointments
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Maintained current and accurate medical records for patients.
Medical Assistant Intern, 03/2010 - 05/2010
Amita Health Avilla, IN,
  • Ensured confidentiality of patient information and data.
  • Identified new methods to optimize medical records management.
  • Communicated effectively with staff, patients and insurance companies by email and telephone.
  • Coordinated with nursing staff to process and direct patients to appropriate departments
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing.
  • Provided patient education.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
  • Kept laboratory equipment clean and in good working order for optimal functionality and longevity.
  • Ordered and read lab tests, x-rays, MRIs, Ultrasounds, and EKGs.
  • Maintained fully-stocked phlebotomy cart, carrier, and station.
  • Verified collection orders and communicated discrepancies to nurses.
Education
Medical Assisting : Medical Assisting, Expected in 06/2010
-
Kings College - Charlotte, NC,
GPA:
Status -
High School Diploma: , Expected in 06/2009
-
Ashbrook High School - Gastonia, NC
GPA:
Status -

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Resume Overview

School Attended

  • Kings College
  • Ashbrook High School

Job Titles Held:

  • Senior Customer Service Representative
  • Medical Records Receptionist
  • Medical Assistant Intern

Degrees

  • Medical Assisting
  • High School Diploma

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