Seasoned Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Also I am a qualified representative offering a record of successful job performance, proven problem solving ability and experience handling difficult members.
High customer service standards
Service solutions expert
Conflict resolution proficiency
Strong problem solving ability
Adaptive team player
Active listening skills
Energetic work attitude
Customer service expert
Exceeded corporate target for customer satisfaction for several months in a row.
Researched, calmed and rapidly resolved client conflicts to prevent loss of accounts.
In charge of the local employee engagement team.
Received recognition from multiple members for a high customer satisfaction.
Received recognition from my supervisor on multiple occasions for going above and beyond in certain situations.
Appointed the escalation specialist for late shift to handle demanding calls.
Senior Customer Service RepresentativeUnited Healthcare － Kinsport, TNWorked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported issues. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Floor walked for new hire classes. Handled escalation calls.
02/2013 to 01/2015
Toddler TeacherKindercare Learning Center － Kingsport, TNOrganized activities that developed children's physical, emotional and social growth. Redirected children to encourage safe, positive behaviors. Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping the classroom clean. Created daily lesson plans for activities. Physically and verbally interacted with children throughout the day. Monitored children's play activities to verify safety and wellness. Taught children personal care behaviors, including toilet training and feeding. Monitored educational progress by keeping detailed individual charts and files.
10/2012 to 02/2013
ManagerPicture Me Portraits － Kinsport, TNMonitored studio for adequate quantities of supplies. Conducted all photo shoots in a calm and professional demeanor. Collaborated with clients to guarantee satisfaction with advertisements. Explained price and package details to customers. Cropped, manipulated and performed color-balance for final images. Managed a studio alone. Handled all money and made cash deposits.
SociologyNortheast State Community College － Kingport, TN, USA