Senior Customer Service Rep Loan Officer resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
With 25 years of work experience, brings a high interpersonal intelligence to the workplace, while maintaining accurate and detailed records/accounts. Quality work while easily adapting to every workplace, able to grow and move into management positions at each place of employment. Enjoys challenges and has high integrity with everything done. Knowledgeable and dedicated customer service professional with extensive experience in a variety of customer-facing industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Being motivated to maintain customer satisfaction and contribute to company success, specializes in quality, speed and process optimization. Articulate, energetic and results-oriented, possesses exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
5+ years in Business Management
Banking -Accounts & Customer Service
Writing- Fiction & Articles
Insurance- Sales and Account Management
Complaint resolution
Inbound and Outbound Calling
Good listening skills
Key holder experience
Creative problem solving
Staff education and training
25 years of Customer service excellence
20+ years of Record and Account Management
10+ years of Data Entry
Excellent time management skills
Project & database Management
20+ yrs working with Microsoft Office
CRM Management
Recruiting & Marketing
Sales expertise
Training development aptitude
Key stakeholder relationship building
Administrative support
Strategic sales knowledge
Work History
01/2020 to CurrentSenior Customer Service Rep & Loan OfficerSunflower Bank | City, STATE,
Assisting customers with legendary customer service
Coordinator of premier First Ladies Club
Event planning, customer service and detailed account tracking
Continued education in current trends of customer care and banking.
Engaged clients in person and over phone to answer questions and address
Complaints.
Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
07/2019 to CurrentContent and Creative WriterIndependent Contractor | City, STATE,
Interviewed individuals and wrote community interest pieces for town publication
Crafted and maintained multiple blogs and postings
Assisted marketing agents with brand communication
Continued education in current trends of all platforms of social media.
Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
Managed competing deadlines with efficiency.
Organized material to research and complete writing tasks.
Evaluated project requirements and content standards for each project in order to produce copy in line with creative structure.
08/2018 to 12/2019Administrative Assistant/Data ClerkElyria Christian School | City, STATE,
Answer phone calls in pleasant, informed manner for purpose of providing information and creating good image of school.
Manage telephone message system (office hours, inclement weather and other recorded messages) Greet visitors to school in pleasant and informed manner.
Respond to inquiries for purpose of referrals and directions as needed.
Forward requests for information and messages to appropriate individuals.
Maintain office meeting calendar and schedule meetings held at school.
Maintain, sort and distribute mail for school.
Operate postage machine and order postage when needed.
Assist personnel with mailing and distribution of various documents and communication.
Keep accurate attendance record.
Perform other clerical tasks as assigned including word processing and creating databases, etc.
12/2015 to 07/2018Associate Director of Admissions/AssociateCentral Christian College Of KS | City, STATE,
Organized and conducted admissions events including campus open houses, educational fairs, territory recruiting events, and other recruitment campaigns.
Established, built, and maintained personal customer relationships with all families recruited into college, resulting in record enrollment and retention levels.
Implemented new marketing initiatives and electronic communications to improve brand awareness and to better utilize various advertising mediums in conjunction with new marketing team.
Modified outdated internal and external admissions processes, which increased overall efficiency.
Educated and advised prospective students and parents about each step of admission process.
Evaluated and interviewed applicants for Admissions Counselor positions.
Trained new Admissions Counselors and student Ambassadors.
Implemented new ambassador program to incentivize and promote opportunity for students to represent Central to fellow students and community.
Coordinated and presented at college events including: Open Houses, Information Sessions, Orientation and College Fairs.
Maintained effective communication with other departments on campus.
Education
Expected in 2018Bachelors of Science | Organizational LeadershipCentral Christian College of KS, McPherson, KS, GPA:
Expected in 2015Associates of Liberal Studies | Butler Community College, El Dorado, KS, GPA:
Expected in 1999Diploma | Wichita Heights High School, Wichita, KS, GPA:
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