Senior Customer Service Rep Loan Officer resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

With 25 years of work experience, brings a high interpersonal intelligence to the workplace, while maintaining accurate and detailed records/accounts. Quality work while easily adapting to every workplace, able to grow and move into management positions at each place of employment. Enjoys challenges and has high integrity with everything done. Knowledgeable and dedicated customer service professional with extensive experience in a variety of customer-facing industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Being motivated to maintain customer satisfaction and contribute to company success, specializes in quality, speed and process optimization. Articulate, energetic and results-oriented, possesses exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • 5+ years in Business Management
  • Banking -Accounts & Customer Service
  • Writing- Fiction & Articles
  • Insurance- Sales and Account Management
  • Complaint resolution
  • Inbound and Outbound Calling
  • Good listening skills
  • Key holder experience
  • Creative problem solving
  • Staff education and training
  • 25 years of Customer service excellence
  • 20+ years of Record and Account Management
  • 10+ years of Data Entry
  • Excellent time management skills
  • Project & database Management
  • 20+ yrs working with Microsoft Office
  • CRM Management
  • Recruiting & Marketing
  • Sales expertise
  • Training development aptitude
  • Key stakeholder relationship building
  • Administrative support
  • Strategic sales knowledge
Work History
01/2020 to Current Senior Customer Service Rep & Loan Officer Sunflower Bank | City, STATE,
  • Assisting customers with legendary customer service
  • Coordinator of premier First Ladies Club
  • Event planning, customer service and detailed account tracking
  • Continued education in current trends of customer care and banking.
  • Engaged clients in person and over phone to answer questions and address
  • Complaints.
  • Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
07/2019 to Current Content and Creative Writer Independent Contractor | City, STATE,
  • Interviewed individuals and wrote community interest pieces for town publication
  • Crafted and maintained multiple blogs and postings
  • Assisted marketing agents with brand communication
  • Continued education in current trends of all platforms of social media.
  • Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
  • Managed competing deadlines with efficiency.
  • Organized material to research and complete writing tasks.
  • Evaluated project requirements and content standards for each project in order to produce copy in line with creative structure.
08/2018 to 12/2019 Administrative Assistant/Data Clerk Elyria Christian School | City, STATE,
  • Answer phone calls in pleasant, informed manner for purpose of providing information and creating good image of school.
  • Manage telephone message system (office hours, inclement weather and other recorded messages) Greet visitors to school in pleasant and informed manner.
  • Respond to inquiries for purpose of referrals and directions as needed.
  • Forward requests for information and messages to appropriate individuals.
  • Maintain office meeting calendar and schedule meetings held at school.
  • Maintain, sort and distribute mail for school.
  • Operate postage machine and order postage when needed.
  • Assist personnel with mailing and distribution of various documents and communication.
  • Keep accurate attendance record.
  • Perform other clerical tasks as assigned including word processing and creating databases, etc.
12/2015 to 07/2018 Associate Director of Admissions/Associate Central Christian College Of KS | City, STATE,
  • Organized and conducted admissions events including campus open houses, educational fairs, territory recruiting events, and other recruitment campaigns.
  • Established, built, and maintained personal customer relationships with all families recruited into college, resulting in record enrollment and retention levels.
  • Implemented new marketing initiatives and electronic communications to improve brand awareness and to better utilize various advertising mediums in conjunction with new marketing team.
  • Modified outdated internal and external admissions processes, which increased overall efficiency.
  • Educated and advised prospective students and parents about each step of admission process.
  • Evaluated and interviewed applicants for Admissions Counselor positions.
  • Trained new Admissions Counselors and student Ambassadors.
  • Implemented new ambassador program to incentivize and promote opportunity for students to represent Central to fellow students and community.
  • Coordinated and presented at college events including: Open Houses, Information Sessions, Orientation and College Fairs.
  • Maintained effective communication with other departments on campus.
Expected in 2018 Bachelors of Science | Organizational Leadership Central Christian College of KS, McPherson, KS, GPA:
Expected in 2015 Associates of Liberal Studies | Butler Community College, El Dorado, KS, GPA:
Expected in 1999 Diploma | Wichita Heights High School, Wichita, KS, GPA:

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Resume Overview

School Attended

  • Central Christian College of KS
  • Butler Community College
  • Wichita Heights High School

Job Titles Held:

  • Senior Customer Service Rep & Loan Officer
  • Content and Creative Writer
  • Administrative Assistant/Data Clerk
  • Associate Director of Admissions/Associate


  • Bachelors of Science
  • Associates of Liberal Studies
  • Diploma

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