(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Currently I have been working in a family owned business environment, I have been working for my parents for the past 5-6 years. My job description ranges from front cashier to manager. I do Customer service, Handel ig complaints and improving sales and work ethics, as part of the family, my job ranges from collecting all sales, depositing, administrative duties such as Handelinf checks, and balancing our product distribution book. I’m also fluent in English and Spanish my communication skills in both languages have improved over time. Apart from these examples I work well under pressure, i can multitask and Im a quick learner I can adapt to any environment just fine with time and patience. I work well in teams especially in project and I like to take initiative when the time calls for it. I like to improve in my skills, and so feedback is important to me, over all of there is anything that my job needs Im ready for it.

  • Fluent in Spanish and English
  • Active listening
  • Multitasking
  • Time management
  • Reliable and trustworthy
  • Supervision
  • Organizational skills
  • Customer service
  • Work well under pressure
  • Friendly
  • Money Management
  • Sales and Promotions
  • Product Knowledge
  • Customer Service
  • Credit and cash transactions
  • Cash register operation
  • Cash drawer balancing
  • Customer assistance
  • Coin counting
  • Training and mentoring
  • Bank deposits
  • Payment processing
  • Cash management
  • Returns and exchanges
Education and Training
Skyline College San Bruno, CA Expected in : Criminal Justice - GPA :

Studied criminal justice(laws) understanding the legal system and applying it to everyday life, I also studied psychology (human development)

Ceva Logistics U.S., Inc. - Senior Customer Service Manager
Marysville, OH, 10/2016 - Current
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Created order management system for sales and customer service personnel to improve client experience.
  • Responded to in-person and online customers to improve company customer service ratings.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Pacífica Co-Op Nursery School - Voluntary Worker
City, STATE, 01/2014 - 08/2015
  • Answered telephone calls and directed callers to correct personnel.
  • Assisted with facilities maintenance needs, including basic cleaning and trash removal.
  • Volunteered to help with special events and programs by checking in participants and giving directions.
  • Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
  • Assisted children in development of social, communication and problem-solving skills.
  • Helped prepare meals, snacks and refreshments for children and accounted for individual dietary needs and restrictions.
  • Sanitized high-touch surfaces, including toys and tables to maintain clean, safe environment.
  • Secured indoor and outdoor premises to protect children under care.
  • Led children in tidying up, handwashing and toileting to teach responsibility.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Maintained organized and clean classroom and play areas.
  • Incorporated music and art activities to encourage creativity and expression.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Kept children safe and secure at all times.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
Glide Memorial Church - Voluntary Worker
City, STATE, 04/2013 - 05/2015
  • Connected with people needing help and coordinated referrals for available services.
  • Assisted with facilities maintenance needs, including basic cleaning and trash removal.
  • Volunteered to help with special events and programs by checking in participants and giving directions.
  • Sorted and distributed food to disadvantaged families, including canned goods and fresh produce.
  • Adhered to high level of standards and values, and maintained professional demeanor.
  • Completed assigned duties and consistently produced high volume of work to support daily business needs.
  • Kept facilities organized, clean and well-maintained to best meet program needs.
  • Talked with volunteer prospects to identify personal goals and effectively pair individuals with appropriate organizations.

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School Attended

  • Skyline College

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  • Senior Customer Service Manager
  • Voluntary Worker
  • Voluntary Worker


  • Some College (No Degree)

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