senior customer service administrative assistant resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Dedicated and driven Senior Administrative Assistant strengths in balancing multiple responsibilities, communication and organizing workflows gained during 5+ years in field. Adept at producing reports and letters. Customer-focused. Accomplished in mentoring junior team members, coordinating programs and leading independent projects. Reviews and improves office processes to reduce errors, waste and inefficiencies. Advanced skills in Conflict management and direct communication with customers. Professional, open and fast learner, but most of all someone who likes to be able to help other people in every way i can. Hands-on person with versatility to communicate professionally and confidentially with management and customers. Discerning people person gifted at productive working relationships with every corporate level. Helpful and polished in diffusing volatile customer situations, and building productive relationships with both staff and customers, maintaining customer satisfaction and contributing to company success goals. Empathetic and accommodating professional.

  • Accounting skills
  • Check processing
  • Database entry
  • Meeting participation
  • Document retrieval
  • Transporting files
  • New business development
  • Professional networking
  • Calendar management
  • Data entry documentation
  • Cash deposit preparation
  • Invoicing and billing
  • Account management
  • Credit card processing
  • Call control
  • Complaint resolution
  • Customer support
  • Database maintenance
  • Sales
  • Client engagement
  • Training and development
  • Quality control
  • Conflict mediation
  • Product organization
  • Employee coaching
11/2019 to Current
Senior Customer Service/Administrative Assistant Pacific National Cook, MN,
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Produced and distributed memos, newsletters, email updates and other forms of communication.
  • Created, documented and implemented administrative processes to reduce process gaps and effectively train team members in proper protocols.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
  • Liaised between customers, executive management, other staff members and suppliers to streamline and simplify communications.
  • Delivered comprehensive training to maintain compliance requirements.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Monitored office inventory to maintain supply levels.
  • Generated activity reports, presentations and budget reports in consultation with various staff members for review by upper management.
  • Developed and managed budgets, reconciled accounts, analyzed data and trends and prepared financial reports for top management.
  • Controlled and administered facility use and authorized access, including security and facility upkeep and maintenance.
  • Recruited, hired, trained and managed administrative and clerical staff members.
02/2015 to 08/2017
Caretaker Técnico Corporation Bremerton, WA,
  • Improved patient outlook and daily living through compassionate care.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Assisted with meal planning to meet nutritional plans.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Cooked appetizing and satisfying meals and snacks.
  • Assisted patients with bathing, dressing, daily hygiene care and grooming.
  • Provided patients with transportation to and from doctor appointments.
  • Supervised medication administration, personal hygiene and other activities of daily living.
12/2011 to 12/2014
Senior Customer Service/Administrative Assistant Omroep Reclame Nederland City, STATE,
  • Investigated and solved routine, complex and long-standing customer issues each day.
  • Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Directed customer communication to appropriate department personnel.
  • Answered [Number] daily phone calls on multi-line phone system and transferred calls to appropriate [Job title].
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
12/2000 to 12/2006
Office Manager Initiative Media City, STATE,
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Directed and oversaw office personnel activities.
  • Managed office budget to handle inventory, postage and vendor services.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Mitigated regulatory risks by guaranteeing program requirements met compliance standards.
  • Oversaw CRM updates and backups, report generation and troubleshooting requisition.
  • Discussed performance-based objectives with department managers to determine contributory value of office programs.
  • Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
  • Cultivated community relations and worked with teams to optimize programs.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.
Education and Training
Expected in 06/1990 to to
High School Diploma:
St Jozef School - The Netherlands,
Full Professional
Native/ Bilingual
  • Consistently maintained high customer satisfaction ratings.
  • Improved delivery, realizing overall increase in customer satisfaction and cost efficiency.
  • Developed relationships with new clients
  • Problem solver
  • Fast learner
  • Open and Social
  • Easy communicator
  • Honest and respectful

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Resume Overview

School Attended

  • St Jozef School

Job Titles Held:

  • Senior Customer Service/Administrative Assistant
  • Caretaker
  • Senior Customer Service/Administrative Assistant
  • Office Manager


  • High School Diploma

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