Results-oriented Customer Experience Manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Microsoft Office proficiency
Fluent in Turkish
Assistt Call Center
Analysis and problem solving
Client relations specialist
Focused on customer satisfaction
Meticulous attention to detail
Established the GSM Secure SMS validation in all office and call centers of Turk Telekom
Pilot project of Digital Satisfaction Screens for Corporate Customers
Partnered with vendors to compile a report that entailed current sustainable initiatives and opportunities which resulted a 2.3 million dollar annual cost savings for cups & cutlery.
Analyzed and supported cost cutting measures regarding international equipment purchases and international supply chain management which resulted 10% cost saving in 2010 for European Market.
Efficiently operated two high volume restaurants with a combined staff of restaurant professionals.
Built relationships American Express' existing merchant account businesses by promoting Small Business Saturday Promotion more than 1000 businesses in Miami and Orlando markets.
Top 10% of class
GPA: 3.60/4.0 Dean's List Academic Achievement Award
Coursework in Marketing and Advertising
Top 20% of class
Business Administration GPA: 3.40/4.0 Dean's List Academic Achievement Award
Student government representative
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