FINRA licensed with over fifteen years of ensuring quality customer experiences in a variety of settings. Consistently effective in building relationships that result in successful partnerships and referable client interactions. Proven ability to add value to a corporation through detail orientation and creative problem solving. Working knowledge of the vast investment vehicles available in the financial industry.
Senior Customer Contact Service Pro II February 2010 to April 2015Ameriprise Financial － Minneapolis, Minnesota
Responsible for approximately 50-75 advisor and client calls regarding Brokerage Trades, Brokerage Service, Brokerage 529 Plans, and Alternative Investments.
Demonstrate efficient problem solving skills with teams across the organization to seek effective resolution for advisor and client issues.
Proactively work with advisors and clients to identify challenges to provide creative solutions.
Proficient in Thomson One, COLA, ASK, DocX, Lotus Notes, SSD, Microsoft Office Suite 2013.
Associate April 2006 to December 2009Ameriprise Financial － Minneapolis, Minnesota
Complex case resolution with close attention to detail.
Processed change of ownership paperwork, redemption paperwork, and account update requests for Managed Futures, REITs, Fund of Hedge Funds, REPP's (Real Estate Private Placements), and BDC's (Business Development Companies).
Web, Brokerage Money Movement, Option Trading, Equity Trading, Alternative Investments, and Brokerage Service.
Investment Service Specialist August 2001 to September 2005Capital Professional Advisors － Minneapolis, Minnesota
Assisted in development of company policy & procedures for establishing accounts with assets under management platform.
Implemented strategies geared to increase managed assets with 3rd party vendors.
Provided detailed guidance to field relating to complex investment vehicles for high net worth clients.
Bachelor of Science : Marketing, 1997St. Cloud State University － St. Cloud, MN, United States
ASK, attention to detail, Equity Funds, Managed Futures Investments, Lotus Notes, Money, Microsoft Office Suite, communicator, problem solving skills, processes, Real Estate, team player, phone skills