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Senior Credit Analyst Resume Example

Resume Score: 100%

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SENIOR CREDIT ANALYST
Professional Summary
Highly enthusiastic customer service professional with Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.7 years client interface experience.Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.Results- driven [Team Leader] with provDedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.en ability to establish rapport with clients. Skill Highlights Strong organizational skills Opening/closing procedures Active listening skills Visual merchandising proficiency Sharp problem solver Telecommunication skills Courteous demeanor Invoice processing Store maintenance ability Inventory control familiarity Top sales performer Telephone inquiries specialist Adaptive team player
Skills
  • Talented client relations manager
  • Skilled in call center operations
  • Customer interface expertise
  • Multi-line phone operation proficiency
  • Call center metrics decoding aptitude
  • Exceptional workflow management
  • Adheres to customer service procedures
  • Extensive history with predictive dialers
  • Operational knowledge of SSA Global
  • Austin Logistics Call Select proficient
  • Timpani Contact Center software proficiency
  • Familiarity with Key Performance Indicators (KPIs)
Work History
Senior Credit Analyst12/2013 to Current
CRE Credit Service – Plano, TX
  • Addressed [50-100] website inquiries per day, converting 75% into renewal customers.Maintained up-to-date knowledge of company policies regarding payment plans.Made reasonable procedure exceptions to accommodate unusual customer requests.Collected customer feedback and made process changes to exceed customer satisfaction goals.Demonstrated mastery of customer service call script within specified timeframes.Maintained up-to-date records at all times.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Marketing Manager05/2010 to 12/2013
Orange County Medical Centre – Irvine, CA
  • Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.Evaluated return-on-investment and profit-loss projections.Compiled comprehensive lists describing product and service offerings.Collaborated with advertising and promotion managers to promote products and services.Collaborated with marketing and communications teams on standardization, design and production of marketing materials.Analyzed performance of all marketing programs to identify the best opportunities for optimization.Created sales strategies to promote advertising offerings and motivate larger deals.Completed strategic competitive analysis by assessing strengths and weaknesses of competitors.Managed new product and content releases.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Evaluated consumer reports on a monthly basis.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Sales Manager03/2007 to 05/2010
Costco Wireless Advocates – Plano, TX
  • Led sales calls with team members to establish sales and customer retention goals.Increased market share by 70]% over the course of a Hired and trained all sales staff for new store location.Determined merchandise price schedules and discount rates.Monitored customer preferences to determine focus of sales efforts.Generated monthly and annual sales reports.Created and directed sales team training and development programs.Managed a regional sales staff of 50Wrote sales slips and sales contracts.Shared product knowledge with customers while making personal recommendations.Maintained friendly and professional customer interactions.Trained in negotiations and time management..
  • Developed all process controls and metrics for daily management of the Call Center.
  • Met or exceeded service and quality standards every review period.

Education
Bachelor of Science: Computer ScienceCurrentUniversity of Dallas- Richardson, TX
    Computer Science Member of honor ClubCoursework in Finance and Business DevelopmentMember of kappa honor Club.
  • Coursework in Conflict Resolution, Marketing and Basic Accounting
  • Customer Service Manager Certificate (CSMC)
Accomplishments
  • Cross-trained 50 new call center representatives.
  • Consistently commended by superiors for resolving volatile customer situations quickly and courteously.
  • Recipient of "Employee Award" in 2013.
Skills
advertising, competitive analysis, content, contracts, customer satisfaction, customer service, Finance, focus, marketing strategies, marketing, market, marketing and communications, marketing materials, negotiations, optimization, policies, profit, promotion, sales, script, strategic, time management, website
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • CRE Credit Service
  • Orange County Medical Centre
  • Costco Wireless Advocates

School Attended

  • University of Dallas

Job Titles Held:

  • Senior Credit Analyst
  • Marketing Manager
  • Sales Manager

Degrees

  • Bachelor of Science : Computer Science Current

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