senior credit collections analyst resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Experienced Credit and Collections Analyst - Successful at leading high performance credit and financial analysis team in the largest division of Alfred Kärcher, GmbH, a global organization with $2.7 billion in annual revenues and 11,000 employees. Extensive experience with credit management, financial analysis, business development, attorney relations, sales management, manufacturing, distribution, change management, strategic leadership, external and internal audit, risk management, treasury management, credit and collections, budgeting and financial projects. Employee recruiting Marketing and advertising Contract negotiations Operations management Business recovery and sustainability Expert in Skip tracing tools, Accurint, Insight Collect, Google, Lexis Nexis, One Click data. Bookkeeping ,Conflict resolution techniques Accounts receivable and payable Inventory control and management Bank and statements reconciliation Debt collections Talented negotiator Strong work ethic.Dynamic and highly qualified Sr. Credit Analyst with extensive knowledge of accounting principles, taxation policies and income tax. procedures.
  • Leadership
  • Process Improvement
  • Project Management
  • Credit Risk
  • Credit Management
  • Financial Analysis
  • Sales Management
  • Business Development
  • Attorney Relations
  • Accounting Risk
04/2015 to Current
Senior Credit & Collections Analyst Evans Distribution Company Melvindale, MI,
  • Responsible for overseeing the financial well-being of the North American Division of Kärcher.
  • Consolidated the credit function in Washington State, New Jersey, Georgia, and Canada into a single operation in Colorado.
  • Resulted in savings of $4 million annually while improving quality of credit organization.
  • Responsible for $50 million in A/R on sales of $400 million.
  • Developed, streamlined, and implemented various credit policies and processes resulting in a vast improvement in overall department metrics, better customer service and increased department efficiencies.
  • Managed monthly cash and supported working capital activities for all US, Mexico, and Canada operations, working closing with parent global treasury group to maximize cash flow.
  • Participate in strategic planning process, prepare budgets and forecasts.
  • Successfully supported and managed the external audits, meeting all required deadlines.
  • Manage internal control system and worked closely with internal audit staff and reviews, recommend areas for improvement both financial and operational, develop and establish new policies and procedures.
  • Credit Department was first to implement LEAN Office within Karcher North America.
  • Established training program which has not only driven department efficiencies but also has directly led to the promotion of credit analysts to key roles within the financial organization.
  • Led initiatives reaching across cross - functional areas in such departments as EDI, Financial Management and Accounting to improve communication and processes to develop Continuous Improvement Programs.
  • Established guidelines for terms of sale that have resulted in improved transparency of special or extended terms of sale.
  • Manage leasing partner relationships and all collection agency and attorney relationships.
  • LEAN Office training courses.
04/2014 to 05/2015
Credit & Collections Analyst Arrow Electronics City, STATE,
  • Responsible for analyzing and researching customer's receivables, account delinquency and determines the type of communication method to facilitate payment.
  • Resolved disputes related to customer payment on delinquent accounts.
  • Recognizes trends for nonpayment and resolves issues by engaging internal partners.
  • Initiates the dispute resolution process with internal partners and follows issues to ensure resolution for the company and customer.
  • Negotiates and ensures payment from the customers.
  • Order release and making decisions regarding shipments within existing credit policies;.
  • Maintain the timely conversion of accounts receivable to cash, DSO and the lowest possible bad debt to sales ratio;.
  • Maintain the integrity of the aged trial balance to ensure the highest quality representation of customer account balances; and Advise sales, cash & carry manager and transportation manager of customer status.
01/2010 to 11/2012
Owner operator D&K Holdings LLC / DBA Subway City, STATE,
  • Successfully owned and operated 3 separate Subway Franchise Location in Aurora, Co for 2 years, i was 100% responsible for all staff training, staff development.
  • I managed all expense vs sales accounts for all aspects of the restaurant as well as handled all inventory and purchasing.
  • I also promoted and marketed all traffic- building material and strategies.
08/2006 to Present
Recovery Supervisor/ Collection specialist Integral Recoveries Inc City, STATE,
  • Supervised and manages 10 collection representatives in there every day duties with regards to collection of delinquent taxes for the Colorado Department of revenue, i am the current main contact for the collection section at DOR and maintain all compliance issues as it relates to collections, i have also worked as the direct liaison for DOR and have experience and training and collections growth.
02/2001 to 07/2006
Legal Asst, Collection specialist, Collection manager Westpeak Financial City, STATE,
  • Managed a collection staff of 15 with regards to civil Judgment enforcement, investigation, and collection of delinquent bills for several different clients, trained and developed each collection staff member to be expert in all skip tracing tools and experience, i also assisted the legal director in all duties of case filing on a nationwide scale,.
Education and Training
Expected in 2012
Bachelor of Science: Business Administration, Business Administration
- ,
Business Administration, Business Administration
Accounting, accounts receivable, agency, Attorney, trial balance, budgets, Business Development, cash flow, closing, Continuous Improvement, conversion, Credit, Credit Risk, clients, customer service, EDI, staff training, external audits, filing, financial, Financial Management and Accounting, Financial Analysis, functional, internal audit, inventory, Leadership, legal, director, Office, policies, processes, Process Improvement, Project Management, promotion, purchasing, quality, researching, sales, Sales Management, staff development, strategic planning, taxes, transportation, treasury, type
Activities and Honors

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School Attended

Job Titles Held:

  • Senior Credit & Collections Analyst
  • Credit & Collections Analyst
  • Owner operator
  • Recovery Supervisor/ Collection specialist
  • Legal Asst, Collection specialist, Collection manager


  • Bachelor of Science

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