Senior Credit & Collection Analyst resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Business Professional experienced in Corporate Collections, Customer Partnerships, Sales, Management and Banking Receivable Management High Performance Detail Oriented Customer Relationships Adaptable Mgt Reporting Partner Channels Experience Team Player Results Proven Highly Motivated Process Improvement Flexible
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
05/2007 to Current
Senior Credit & Collection Analyst Hewlett Packard Company City, STATE,
  • Manage a Channels Partner portfolio averaging $106M, including HP Channels Partners, Avnet, Synnex and MySpace.
  • Collect and manage receivable portfolios for multiple business segments: Direct, Channels, Commercial, Consumer Research and reconcile customer accounts using various systems and tools.
  • Work with internal/external partners to resolve invoicing, packing and pricing issues.
  • Identify, negotiate, and implement payment solutions with customers while adhering to HP policies and procedures.
  • Provide high level receivable performance and Forecast reporting to management.
  • Identify and improve internal/external process gaps and opportunities to deliver best total customer experience.
  • Influence customer behavior to ensure effective payment practice and account management.
  • Ensure quality and high standards are achieved with uncompromising integrity through consistent strategy awareness.
  • Minimize invoicing disputes by leading weekly conference calls with internal partners and customer counterparts.
07/05 to 10/09
Operation Manager/ Sales Rep First Community Credit Union City, STATE,
  • Provided first level supervision to the teller line ensuring high level and effective customer service.
  • Coached and counseled to facilitate Teller performance improvement and development.
  • Participated with Retail Branch Manager in managing personnel issues, including recruiting, hiring, scheduling, and performance.
  • Prepared and administered performance evaluations and recommended pay actions.
  • Utilized analytical and critical thinking skills to issue loan decisions on behalf of the Credit Union.
  • Acted as second level escalation contact for all customer service issues.
  • Coordinated community marketing events to increase awareness and business growth.
  • Responsible for meeting monthly sales goal by using product knowledge and teamwork to enhance customer relationship.
01/97 to 04/05
Admin Assistant/Customer Service Rep /Internal A Bank Of America City, STATE,
  • Performed all bank administrative support functions for executive office.
  • Managed levy, loan defaults and garnishment activities against customer accounts according per Subpoenas.
  • Provided research support for all customer related complaints or concerns.
  • Overseer of charity events, fund distribution and marketing budget.
Expected in
: Business Admin/Accounting
Southwest College - Los Angeles, CA

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Resume Overview

School Attended

  • Southwest College

Job Titles Held:

  • Senior Credit & Collection Analyst
  • Operation Manager/ Sales Rep
  • Admin Assistant/Customer Service Rep /Internal A


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