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senior contract consultant resume example with 14 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
INFORMATION TECHNOLOGY MANAGER Versatile IT professional with a vast knowledge of Enterprise Project Lifecycle methodology and more than 26 years of experience applying people, process, problem-solving, and technical skills to improve individual, team and organizational performance with strong technical solutions that solve business problems. Dedicated and well-versed in analyzing and mitigating risk and finding cost-effective solutions. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines, possessing extensive knowledge of technical equipment, hardware and software, as well as hands-on experience with telecommunications and network technology.  A proven record of making outcome-based decisions that drive business process improvements and system-wide standardization. An impassioned team leader who mentors with purpose and understands that strong working relationships create great teams and produce exceptional results and exhibit strong-interpersonal skills.

Accomplishments
The results have been near flawless systems' performance, with negligible downtime and effective training of company personnel." - Guido Sampaolo, General Manager, Accuma Corporation
 
I wanted to say thank you.  The Business is in a different place today versus earlier in the year." - Jeff Leone, Rutland Group  
 


Highlights
Network & Operating Systems
  • Windows Server 2000, 2003, 2008 R2, 2012 R2
  • Simple Mail Transfer Protocol (SMTP)
  • Dynamic Host Configuration Protocol (DHCP)
  • Active Directory Configuration
  • Transmission Control Protocol/Internet Protocol (TCP/IP)
  • Virtualization
  • Domain Name System (DNS)

Hardware/Phone Systems
  • HP ProLiant Enterprise G8 Servers
  • Dell Power Edge Servers 2950
  • Dell R630, 420 Servers
  • Cisco Switches 3850x, 2960x
  • HP Switches
  • Hand punch 2000, 3000, 4000
  • Silo Systems 
  • Allen Bradley PLC's
  • Hand Held Scanner Technology
  • Cisco Wireless Aironet
  • IP KVM Switches
  • AS400
  • Cisco ASA 5505
  • Samsung Pro-Star PBX
  • Century Link Mitel 5000 Hosted
  • Shortel Connect Director VOIP
  • Star-2-Star Hosted VOIP​

Application/Tools
  • Microsoft SQL Server 2000, 2005, 2008, 2012
  • Microsoft Internet Information Services (IIS)
  • ADP EZLabor & Acrotime Time & Attendance Systems
  • Virtualization (VMWare 4.1, 5.5)
  • Windows 7, 8 & 10 Professional
  • SharePoint Foundation 2013, 2008
  • Windows Terminal Server, RDC
  • Symantec Endpoint Protection Antivirus
  • Imaging (Ghost 8.2, Acronis 10.0)
  • VERITAS Backup Exec 14.5
  • Digital Guardian (DLP) software
  • AirWatch Laptop/mobile Encryption
  • VMware ESXi Server 4.1, 5.5, Hyper-V
  • VMware vSphere 5.5​
  • Citrix XenDesktop
  • VNC, Ultra VNC, Dame Ware Remote Control Software
  • Microsoft Office 2000, 2007, 2013
  • Track-IT Help Desk Software
  • Exchange 2007, 2010, Office 365
  • Syspro ERP Issue 6.10
  • Sap B1, Peach Tree, QuickBooks ​
  • File Maker Pro DB Software
  • Cisco Virtual Private Network (VPN)
  • Crystal Reports
  • Websense Web Filtering







Experience
Senior Contract Consultant, 01/2016 to Current
Cvs HealthLexington, SC,
  • Collaborated with the global team to resolve IT support cases on as needed basis.
  • Troubleshot and resolved general software and hardware issues.
  • Fixed all issues, GLM WMS, Syspro ERP and Export production.
  • Restore DB from Backups
  • Troubleshoot Syspro ERP issues and WMS issues with new desktop deployment.
  • Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs.

Led the design and development of software upgrades and the deployment of new services and products.
Managed the 2 person contract team, allocating resources to ongoing projects and enforcing deadlines.
Led the design and development of software upgrades and the deployment of new services and products.
Managed the 2 person contract team, allocating resources to ongoing projects and enforcing deadlines.
Led the design and development of software upgrades and the deployment of new services and products.
Managed the 2 person contract team, allocating resources to ongoing projects and enforcing deadlines. Collaborated with the global team to resolve IT support cases. Collaborated with the global team to resolve IT support cases. Collaborated with the global team to resolve IT support cases. Collaborated with the global team to resolve IT support cases.
Led the design and development of software upgrades and the deployment of new services and products.
Managed the 2 person contract team, allocating resources to ongoing projects and enforcing deadlines.




Senior Contract Consultant, 01/2016 to 02/2016
Cvs HealthMadison, MS,
  • Six week Contract Role. 
  • Implemented Backup Disaster Recovery plan utilizing Veeam backup software with Synology NAS.
  • Maintained the integrity of Poppelmann systems from HyperV, Lotus Notes, and Citrix ZenDesktop.
  • End-user support.
  • Network discovery and documentation of passwords to critical business systems.
  • Hand off to the new IT Manager/ IT Specialists.

IT Manager, 10/2014 to 01/2016
Carlisle Interconnect TechnologiesFranklin Park, IL, USA
  • Responsible for the overall complete information systems architecture for three Joint Venture companies-Turbocoating, Advanced Ceramic Coatings, LLC and Surface Dynamics, LLC.  This includes all planning, organizing, and execution of all IT functions but is not limited to hardware, software, network infrastructure, phones and printers, while supporting end users.
  • Collaborated with functional business areas and strategic leaders to plan and implement Joint Venture Companies, upgrades, enhancements, migrations, deployments.  Supported existing systems ensuring peak performance and uptime.  Developed and implemented new use, administration, support policies and procedures, and Capex Budgets.
  • Project management includes: Migration of Turbocoating servers, New JV startup with GE, Advanced Ceramic Coatings, LLC. while bringing on a new JV, Surface Dynamics, LLC.,  Cisco 3850x switch upgrade, Helpdesk Ticketing System, Shortel Director VOIP implementation, Implementation of a PTO system, and an upgrade to Turbocoating ERP System. Systems Management and Administration of four ERP systems. SharePoint 2013 Implementation.
  • Managing infrastructure migration projects for three companies by implementing systems that improved stability and reliability, enhancing efficiency and established scalability for future growth thus taking the business to a whole new level.
  • Oversee negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements and Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.
  • Manage IT staffing, including recruitment, supervision, scheduling, training, development, evaluation, and disciplinary actions.
  • Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs, including a Disaster Recovery plan to AWS cloud.
  • Develop business case justifications and cost/benefit analyses for IT spending and initiatives.

IT Manager, 05/2014 to 10/2014
Carlisle Interconnect TechnologiesMinneapolis, MN,
  • IT Manager that Spear-headed an Infrastructure Renovation project with a team of four and implemented systems that improved stability and reliability, enhancing efficiency and established scalability for future growth taking the business to a whole new level.
  • Project Management: Reimplementation and Upgrade/Migration from Server 2003-2012 R2 server environments running on VMWare 5.5 after another contractor did a P2V on the existing infrastructure and bringing down the infrastructure to halt.  MPLS conversion from Windstream to L3 communications.
  • Collaborated with functional business areas and strategic leaders to plan network upgrades, enhancements, migrations, deployments.  Supported existing systems ensuring peak performance and uptime.  Developed and implemented new use, administration, support policies and procedures.  In the process of taking Rutland Backup Disaster Recovery to the cloud utilizing TierPoint and /or Peak 10.
  • Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
  • Responsible for the overall complete information systems architecture.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Recommended network security standards to management.
  • Designed and implemented new server standards for core.
  • Managed 7 Locations, from UK, Peru, Florida, OH and 3 plants in NC.
  • Upgraded all existing Switches and Wireless Access points at 3 NC WH’s.
  • Successful ERP test migration from SQL 2005-2012 Syspro migration.
  • Purchasing Hardware, Vendor Management, Project Management and Outsourcing.
  • Network discovery and documentation and documentation of passwords to critical business systems ...Hand off to the new IT Manager.


IT Manager, 04/2007 to 05/2014
Carlisle Interconnect TechnologiesWashington, DC,
  • 24x7 Italian Owned Company with six locations: Germany, China, UK, Italy, NC and NE Always maintained data availability, integrity and system up-time between 99.98 % - 100%, far exceeding a Service Level Agreement at no additional cost.
  • Gathered system requirements and built on track a scalable infrastructure at two US locations, Hickory, NC and Beatrice, NE
  • Managed three contract consultants, allocating resources to ongoing projects and enforcing deadlines. Led the design and development of software upgrades and the deployment of new services and products.
  • Multi-version SYSPRO upgrade that included new servers, MS SQL upgrades and creation of additional management reporting using SAP crystal reports. Business Process improvements that extended to Training end-users.
  • Project management and people skills that bridged the gaps between various levels of management and staff.
  • Streamlined and enhanced the corporate accounting and operations system.
  • Successful at leading system implementations such as upgraded the largest Enterprise Resource Planning (ERP) software package: Included discovery phase, definition, planning, data migration, creating/validating many reports for various internal departments
  • Document, maintain, upgrade and replace hardware and software systems. Support and maintain user account information, including rights, security and system groups
  • Reduced infrastructure maintenance, capital cost, and data center footprint, improve productivity of existing systems, and speed up deployments
  • Executed technology roadmap by collaboration and negotiating with IT vendors to purchase hardware and software with tight budget constraints
  • Work continually to improve the security and performance of the entire network through research, software upgrades, patches and implementation of new technology weaving technical capabilities into the fabric of the business to enable problem solving, innovation, and organizational learning that helps to establish and achieve business requirements
  • Direct and lead the day to day management of multiple project tasks and develop long term strategic objectives to ensure that end user requirements will be met.
  • Project management: Planned and provided implementation oversight of virtualization infrastructure using VMware 5.0 technology, Comprehensive database management and migration from CISAM to SQL..  Upgraded Silo Systems PLC, Implemented Cisco Wireless, Communications and Fiber lines to the plant. Rolled out all new Corporate PC's. Support 2 infrastructures and application environments with 7 servers while managing staff for Projects and providing production and project support for desktops, networks, telecommunications, and applications and 80 end-users.
  • Business needs identification and analysis; driving appropriate resources towards a solution.
  • Collaborated with the global team to resolve IT support cases.









Education
Associate of Applied Science: Information Systems, Expected in 2003
Catawba Valley Community College - Hickory, NC
GPA:
Information Systems GPA 3.8
Associate of Science: Law Enforcement/Criminal Justice, Expected in 2003
Bluefield State College - Bluefield, WV
GPA:
Law Enforcement/Criminal Justice
 

Skills
Project management, A certified, Vendor Management, Global Solutions, Hard-worker, Leadership, Interpersonal Skills, Inventory Control, Organizational Skills, Outsourcing, PC Competent,  Start-Ups and Acquisitions, Management, Team Building, Team Leadership, Team Player, Budget Administration.







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Resume Overview

School Attended

  • Catawba Valley Community College
  • Bluefield State College

Job Titles Held:

  • Senior Contract Consultant
  • Senior Contract Consultant
  • IT Manager
  • IT Manager
  • IT Manager

Degrees

  • Associate of Applied Science
  • Associate of Science

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