Jessica Claire Senior Information Technology Manager with over 14 years of experience successfully managing large projects focused on Agile Software Development, IT Program Management, Business Analysis, and IT Strategy. Successfully led both large and small delivery teams bringing thought leadership and technology improvements to organizations. Experience delivering high priority IT projects on time and on budget. Strong understanding of multiple software development methodologies, including Agile and Scrum. Possesses the ability to understand business needs and to ensure technology solutions meet these needs. Experience working closely with Senior Executives, including CIOs. Excellent leadership, communication, and problem solving capabilities. Proactively adapts and deliver results in high-pressure environments.
Managed multiple consumer facing applications for Marriott's Future of Meetings organization, including a major next generation release of a Marriott mobile application and multiple enhancement releases for a consumer facing photo sharing website.
Managed multiple external vendors to ensure development process was on time and on budget.
Worked closely with Business Owners to develop and prioritize high level requirements and coordinate User Acceptance Testing.
Conducted review sessions to ensure requirements met the needs of all stakeholders.
Collaborated with various stakeholder groups to ensure project success.
Provided process improvement to external vendors resulting in an improved development process and increased quality of products.
05/2002 to 06/2014
Lead Associate
Project Manager, Department of Homeland SecurityBooz Allen Hamilton DHS – City, STATE,
Managed a one year, $5M contract to develop a high-profile public website for U.S.
Citizenship and Immigration Services and to migrate an existing public website to new hosting environment.
Acted as ScrumMaster for a 10 person scrum team developing myeverify.uscis.gov following Scrum methodologies.
Enhanced existing Scrum methodologies to increase Product Owner involvement, improve Sprint and Release Planning, and formalize the role of ScrumMaster across the organization.
Worked closely with Product Owner to formalize user stories and groom the backlog.
Developed a detailed Release Management process to ensure on time delivery of new custom developed system.
Led all scrum ceremonies, including Sprint Planning, Daily Scrum, Sprint Retrospective, and Sprint Reviews.
Managed relationships with customers, external vendors, and various internal organizations.
Led a team of four staff enhancing selfcheck.uscis.gov, building a new hosting environment, and migrating the application to the new environment.
to
Program ManagerTransportation Security Administration TSA – , ,
Managed a 25 person, five year, $24 million contract to assist TSA OIT with strategy, planning, and implementation of 40+ simultaneous initiatives to increase OIT's effectiveness and efficiency.
Performed program management activities, including: client interaction, project scheduling, status reporting, risk management, resource management, conflict resolution, staff development, and financial management.
Provided expertise to deliver projects across Business Process Improvement, IT Transformation, IT Strategy, Requirements Engineering, IT Governance, SELC, Customer Relationship Management, IT Policy, Human Capital Management, and Training Design and Delivery.
Oversaw high priority projects such as the OIT Integration Initiative, OIT Maturity Assessment, and Annual Report.
Led the development on an IT Roadmap detailing a graphical representation of OIT's capabilities that support TSA's mission and captures OIT's current achievements and strategic direction for the next three to five years.
Led the development of the TSA Systems Engineering Lifecycle (SELC) Process Asset Library (PAL) pilot program for OIT practitioners and participated in a DHS special interest group which resulted in the TSA SELC PAL being chosen as the DHS enterprise PAL.
Led the development of an Human Resources Reporting Tool for the Human Capital Branch which automated the process for running reports which improved the accuracy of reporting and decreased the amount of time spent on generating reports.
Institutionalized the OIT Process Discipline Center that standardized, integrated and improved numerous business processes throughout OIT.
Project Manager, Department of Labor (DOL), Independent Verification and Validation (IV&V) Managed a 14-person, $2.6 million per year task to support DOL's iFECS system; responsible for task management, budgeting, scheduling and estimation, risk management, staffing, staff development, and status reporting.
Provided IT Project Management to support the day-to-day management and technical direction of the full-life-cycle iFECS software development effort.
Provided oversight to requirements gathering and analysis, release management, change management, and independent testing for the iFECS system.
Performed full lifecycle IV&V on the iFECS system prior to its deployment to the user community.
Implemented an ISO 9001:2000 quality management system established by Booz Allen under the purview of the British Standards Institute.
Education
Expected in 2011
MBA: Johns Hopkins University - Baltimore, MD GPA:
Expected in 2000
BBA: Computer Information Systems James Madison University - Harrisonburg, VA GPA:
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Johns Hopkins University
James Madison University
Job Titles Held:
Senior Consultant
Senior Project Manager
Lead Associate
Project Manager, Department of Homeland Security
