Senior Consultant, Team Leader Resume Example
- Operating Systems
- Windows Nt/2000, XP, Vista, Windows 7, Windows 8, Linux
- Software:
- Microsoft Office all versions (Word, Excel, PowerPoint, Project, Visio, Access, Outlook), Oracle, Joomla, Symantec Ghost, Symantec Backup Exec, CrashPlan, PGP, Bitlocker, Toad, Crystal Reports, Microsoft Visual Studio 6, Active Directory, VNC, VPN, Cisco, Remote Desktop, Good for Enterprise, Unix, Linux, SharePoint
- Organize and plan large and small scale deployments across 100 different applications.
- Plan major releases in parallel with infrastructure advancements such as moving databases to Microsoft SQL Server.
- Active Directory, Windows Nt
- As set, Windows XP
- Automation, Word
- Backup Exec, Enterprise
- Backup, Network administration
- Business processes, Network
- Cisco, OS
- Hardware upgrades, Operating Systems
- Hardware, Operating system
- Crystal Reports, Oracle
- Clients, Organizational
- Client, Policies
- Data analysis, Problem solving
- Database, Processes
- Databases, Protocols
- Delivery, Quality
- Desktops, SDLC
- Edit, Microsoft SQL Server
- Forms, SQL
- Forth, Strategic
- Ghost, Swift
- Laptops, Symantec
- Linux, Tandem
- Meetings, Technical support
- Access, Toad
- Excel, Unix
- Microsoft Office, Visio
- Outlook, Vista
- Microsoft Outlook, Microsoft Visual Studio 6
- PowerPoint, Visual studio 6
- Windows 7, VPN
- Windows, Website
- Windows 8, Workflow
- 2000
- Analyze context of 20 software packages on average per week for production deployment. Design workflow and dataflow diagrams to help facilitate package lifecycle and provide a SDLC for business teams. Create information automation using Confluence forms resulting in direct strategic mitigation to high risk use cases. Develop and document release protocols in tandem with mitigation plans to high-risk topics. Serve as escalation contact in all environments for release related issues and provide swift accurate solutions. Provide weekly/monthly data analysis reports detailing all software and release metadata resulting strategic improvement initiatives Evaluate Established quality standards and performed work according to project schedules.
Persistent Senior Consultant with talents in leadership, negotiation, and solution knowledge. Effectively offering a combination of technology and communication skills to support development and business initiatives.
Company Name - City, State
· Manage, approve, and deploy all software deployments across 100 different applications into test and production environments.
· Plan major releases in parallel with infrastructure advancements such as moving databases to Microsoft SQL Server.
· Analyze context of 20 software packages on average per week via Linux.
· Design workflow and dataflow diagrams to help facilitate package lifecycle and provide a SDLC for business teams.
· Create information automation using Confluence forms resulting in direct strategic mitigation to high risk use cases.
· Develop and document release protocols in tandem with mitigation plans to high-risk topics.
· Serve as escalation contact in all environments for release related issues and provide swift accurate solutions.
· Provide weekly/monthly data analysis reports detailing software and release metadata resulting strategic improvement initiatives
· Approve an average of 10 Service Now database change requests to ensure planning and mitigation success.
· Established quality standards and performed work according to project schedules.
· Implement internal policies for a more self-sustained team resulting in a large decrease in redundant communication
· Handle complex problems and issues by understanding the root cause of the issue and implementing solutions.
Company Name - City, State
- Organized new technology deployments including operating system and hardware upgrades for 350 end users.
- Administrated security protocols to facilitate network permissions internally across all international offices.
- Implemented internal communication methods to assist in completing weekly goals for the local and national technology team.
- Analyzed local technology survey results and increased score by 10% over a one year period.
- Worked with an average of 3 technology vendors per month on internal service issues and purchases.
- Managed backup server for 350 end users and facilitate weekly tape delivery to offsite location.
- Performed all new hire training sessions that cover company software, Windows, Network infrastructure and security policies.
- Controlled weekly agenda for temporary employees assisting in hardware / software deployment.
- Provided technology support for 600 primary end users across 5 offices.
- Documented an average of 25 incidents per day into Service Now ticketing system.
- Managed 350 user accounts and computer objects in Active Directory.
Company Name - City, State
- Managed, coordinated and executed an average of 5 testing activities daily.
- Edited test environment data using SQL to simulate client use cases.
- Developed standard SQL queries run daily for data authentication.
- Analyzed and documented an average of 8 tickets per day in reference to internal and external website changes.
- Executed live production problem solving solutions for clients with data errors.
- Analyzed data and perform manipulation for client load files.
- Designed work and data flow diagrams to outline high level business processes.
- Analyzed internal work flow to identify potential redundancies and inefficiencies.
- Add, edit and create class modules using visual studio 6.
- Developed and edit crystal reports that are generated daily for up to 50 clients.
- Provided technical support for up to 80 internal and external users.
Company Name - City, State
- Diagnosed and correct network performance issues for up to 100 internal and external users.
- Ensure the backup and archiving of corporate files and data.
- Resolved an average of 10 Microsoft Outlook issues daily (2000,2003,2007).
- Completed 5 tickets related to Windows Mobile and Blackberry issues daily.
- Installed software and hardware necessary to facilitate daily workflow and communication.
- Facilitated resources needed to set up an average of 3 national meetings daily.
- Imaged 3 to 5 desktops and laptops weekly with Windows XP and Windows 7 OS.
- Provided remote support for 25 field managers connected through VPN tunnel.
- Set security permissions for access to departmental file structure as set forth by organizational policies.
- Performed network administration tasks, reset user passwords and unlock user accounts using Active Directory.
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Resume Overview
School Attended
- The University of Illinois
Job Titles Held:
- Senior Consultant, Team Leader
- Technology Services Coordinator
- Business Technology Analyst
- Intern – Information Technology Support Specialist
Degrees
- Bachelor of Science : : Information and Decision Sciences (IT)
College of Business Administration
