Senior Consultant, Team Leader Resume Example Northern Trust, HFS Services

SENIOR CONSULTANT, TEAM LEADER

Summary

Persistent Senior Consultant with talents in leadership, negotiation and solution knowledge. Effectively offering a combination of technology and communication skills to support development initiatives.

Skills

System diagnostics
Information security
Software management
Strong leadership skills
Business analysis
Network administration
Understanding of team building
Call center experience

Training
Persuasion skills
Team supervision
Quality Improvement
Client support
Project management
Issue resolution
Strategic planning

Experience

04/2015 to 12/2020

Senior Consultant, Team LeaderNorthern Trust, HFS Services － Chicago, Illinois

Manage, approve, and deploy software across 100 different applications into test and production environments.
Plan major releases in parallel with infrastructure advancements such upgrading databases to Microsoft SQL Server.
Analyze 20 software packages on average per week via Linux.
Design workflow and dataflow diagrams to facilitate package lifecycle and provide a SDLC for business teams.
Create information automation using Confluence resulting in direct strategic mitigation to high risk use cases.
Develop and document release protocols in tandem with mitigation plans to high-risk topics.
Serve as escalation contact for release related issues and provide swift accurate solutions.
Provide weekly/monthly data analysis reports detailing software and release metadata resulting strategic improvement initiatives.
Approve an average of 10 database change requests to ensure planning and mitigation success.
Established quality standards and performed work according to project schedules.
Implement internal policies for a more self-sustained team resulting in a large decrease in redundant communication.
Handle complex problems and issues by understanding the root cause of the issue and implementing solutions.

04/2012 to 04/2015

Technology Services CoordinatorBain & Company, Inc － Chicago, Illinois

Organized new technology deployments including operating system and hardware upgrades for 350 end users.
Administrated security protocols to facilitate network permissions internally across all international offices.
Implemented internal communication methods to assist in completing weekly goals for the local and national technology team.
Analyzed local technology survey results and increased score by 10% over a one year period.
Worked with an average of 3 technology vendors per month on internal service issues and purchases.
Managed backup server for 350 end users and facilitate weekly tape delivery to offsite location.
Performed all new hire training sessions that cover company software, Windows, Network infrastructure and security policies.
Controlled weekly agenda for temporary employees assisting in hardware / software deployment.
Provided technology support for 600 primary end users across 5 offices.
Documented an average of 25 incidents per day into Service Now ticketing system.
Managed 350 user accounts and computer objects in Active Directory.

02/2010 to 04/2012

Business Technology AnalystMillennium Information Services － Itasca, Illinois

Managed, coordinated and executed an average of 5 testing activities daily.
Edited test environment data using SQL to simulate client use cases.
Developed standard SQL queries run daily for data authentication.
Analyzed and documented an average of 8 tickets per day in reference to internal and external website changes.
Executed live production problem solving solutions for clients with data errors.
Analyzed data and perform manipulation for client load files.
Designed work and data flow diagrams to outline high level business processes.
Analyzed internal work flow to identify potential redundancies and inefficiencies.
Add, edit and create class modules using visual studio 6.
Developed and edit crystal reports that are generated daily for up to 50 clients.
Provided technical support for up to 80 internal and external users.

11/2008 to 02/2010

Information Technology Support SpecialistHarley-Davidson Financial Services － Chicago, Illinois

Diagnosed and correct network performance issues for up to 100 internal and external users.
Ensure the backup and archiving of corporate files and data.
Resolved an average of 10 Microsoft Outlook issues daily (2000,2003,2007).
Completed 5 tickets related to Windows Mobile and Blackberry issues daily.
Installed software and hardware necessary to facilitate daily workflow and communication.
Facilitated resources needed to set up an average of 3 national meetings daily.
Imaged 3 to 5 desktops and laptops weekly with Windows XP and Windows 7 OS.
Provided remote support for 25 field managers connected through VPN tunnel.
Set security permissions for access to departmental file structure as set forth by organizational policies.
Performed network administration tasks, reset user passwords and unlock user accounts using Active Directory.

Education and Training

2009

Bachelor of Science: Information and Decision Sciences (IT)

College of Business AdministrationThe University of Illinois － Chicago

Resume Overview

Companies Worked For:

Northern Trust, HFS Services
Bain & Company, Inc
Millennium Information Services
Harley-Davidson Financial Services

School Attended

The University of Illinois

Job Titles Held:

Senior Consultant, Team Leader
Technology Services Coordinator
Business Technology Analyst
Information Technology Support Specialist

Degrees

Bachelor of Science : Information and Decision Sciences (IT)
College of Business Administration

Senior Consultant, Team Leader Resume Example

Resume Score: 80%

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