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Senior Consultant, Team Leader Resume Example

Resume Score: 80%

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SENIOR CONSULTANT, TEAM LEADER
Summary

Persistent Senior Consultant with talents in leadership, negotiation and solution knowledge. Effectively offering a combination of technology and communication skills to support development initiatives.

Skills
  • System diagnostics
  • Information security
  • Software management
  • Strong leadership skills
  • Business analysis
  • Network administration
  • Understanding of team building
  • Call center experience
  • Training
  • Persuasion skills
  • Team supervision
  • Quality Improvement
  • Client support
  • Project management
  • Issue resolution
  • Strategic planning
Experience
04/2015 to 12/2020
Senior Consultant, Team LeaderNorthern Trust, HFS Services - Chicago, Illinois
  • Manage, approve, and deploy software across 100 different applications into test and production environments.
  • Plan major releases in parallel with infrastructure advancements such upgrading databases to Microsoft SQL Server.
  • Analyze 20 software packages on average per week via Linux.
  • Design workflow and dataflow diagrams to facilitate package lifecycle and provide a SDLC for business teams.
  • Create information automation using Confluence resulting in direct strategic mitigation to high risk use cases.
  • Develop and document release protocols in tandem with mitigation plans to high-risk topics.
  • Serve as escalation contact for release related issues and provide swift accurate solutions.
  • Provide weekly/monthly data analysis reports detailing software and release metadata resulting strategic improvement initiatives.
  • Approve an average of 10 database change requests to ensure planning and mitigation success.
  • Established quality standards and performed work according to project schedules.
  • Implement internal policies for a more self-sustained team resulting in a large decrease in redundant communication.
  • Handle complex problems and issues by understanding the root cause of the issue and implementing solutions.
04/2012 to 04/2015
Technology Services CoordinatorBain & Company, Inc - Chicago, Illinois
  • Organized new technology deployments including operating system and hardware upgrades for 350 end users.
  • Administrated security protocols to facilitate network permissions internally across all international offices.
  • Implemented internal communication methods to assist in completing weekly goals for the local and national technology team.
  • Analyzed local technology survey results and increased score by 10% over a one year period.
  • Worked with an average of 3 technology vendors per month on internal service issues and purchases.
  • Managed backup server for 350 end users and facilitate weekly tape delivery to offsite location.
  • Performed all new hire training sessions that cover company software, Windows, Network infrastructure and security policies.
  • Controlled weekly agenda for temporary employees assisting in hardware / software deployment.
  • Provided technology support for 600 primary end users across 5 offices.
  • Documented an average of 25 incidents per day into Service Now ticketing system.
  • Managed 350 user accounts and computer objects in Active Directory.
02/2010 to 04/2012
Business Technology AnalystMillennium Information Services - Itasca, Illinois
  • Managed, coordinated and executed an average of 5 testing activities daily.
  • Edited test environment data using SQL to simulate client use cases.
  • Developed standard SQL queries run daily for data authentication.
  • Analyzed and documented an average of 8 tickets per day in reference to internal and external website changes.
  • Executed live production problem solving solutions for clients with data errors.
  • Analyzed data and perform manipulation for client load files.
  • Designed work and data flow diagrams to outline high level business processes.
  • Analyzed internal work flow to identify potential redundancies and inefficiencies.
  • Add, edit and create class modules using visual studio 6.
  • Developed and edit crystal reports that are generated daily for up to 50 clients.
  • Provided technical support for up to 80 internal and external users.
11/2008 to 02/2010
Information Technology Support SpecialistHarley-Davidson Financial Services - Chicago, Illinois
  • Diagnosed and correct network performance issues for up to 100 internal and external users.
  • Ensure the backup and archiving of corporate files and data.
  • Resolved an average of 10 Microsoft Outlook issues daily (2000,2003,2007).
  • Completed 5 tickets related to Windows Mobile and Blackberry issues daily.
  • Installed software and hardware necessary to facilitate daily workflow and communication.
  • Facilitated resources needed to set up an average of 3 national meetings daily.
  • Imaged 3 to 5 desktops and laptops weekly with Windows XP and Windows 7 OS.
  • Provided remote support for 25 field managers connected through VPN tunnel.
  • Set security permissions for access to departmental file structure as set forth by organizational policies.
  • Performed network administration tasks, reset user passwords and unlock user accounts using Active Directory.
Education and Training
2009
Bachelor of Science: Information and Decision Sciences (IT)
College of Business AdministrationThe University of Illinois - Chicago
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Northern Trust, HFS Services
  • Bain & Company, Inc
  • Millennium Information Services
  • Harley-Davidson Financial Services

School Attended

  • The University of Illinois

Job Titles Held:

  • Senior Consultant, Team Leader
  • Technology Services Coordinator
  • Business Technology Analyst
  • Information Technology Support Specialist

Degrees

  • Bachelor of Science : Information and Decision Sciences (IT)
    College of Business Administration

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