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senior consultant resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Highly accomplished Sales/Customer Service/Training/Human Resources professional with 20+ year professional track record for high-level positions directing employee development, executing business plans, and identifying future clients and revenue streams. Proven ability to increase profits through extensive needs assessment, skillful product/service representation and development of strong customer relations. Concentration on growing company efficiency through cross-functional training and process improvements. Focus on delivering outstanding start-to-finish customer service. Dual citizenship; U.S.A./European Union (Luxembourg) and have worked in 70 countries.

Skills
  • Organizational Development
  • Project Management
  • Corporate Culture Change
  • Profit Growth
  • Employee Communications
  • Incentive Plan Design
  • Needs Assessment
  • Succession Planning
  • Turnaround Management
  • Employee Retention
  • Efficiency Improvement
  • Relationship Building
Work History
Senior Consultant, 09/1996 - Current
Lightbend Seattle, WA,
  • Worked with 20 of the Fortune top 60 companies to help increase profitability and efficiency. This was accomplished by working with managers on how to identify areas for process improvement and analyzing decision making to ensure maximum profitability.
  • Assisted in the re-designing of the organization's major product offering that presently accounts for 89% of overall company revenue.
  • Designated as principal consultant for companies accounting for 40% of overall company revenue. My clients typically utilize me in their Management and Leadership programs.
  • Design and research all company product improvements to focus on improving learner retention and increasing customer satisfaction. All products consistently receive a rating over 9 out of 10.
  • Consistently the highest-rated consultant in company; 9.8 rating out of 10
Director of Sales and Training, 03/1995 - 09/1996
Abra Software City, STATE,
  • Turned around under-performing department from near dissolution to profitability in 18 months.
  • Increased product sales by 46% over the previous high mark and grew department from 5% to 14% of total company revenue.
  • Exceeded every monthly sales goal and became the first Sales Manager to achieve $1M in sales in a single product line.
  • Exceeded 1st year's sales goal by 58%.
  • Exceeded 2nd year's sales goal by 52%. This was after the sales goal was doubled from the previous year.
  • Managed the only department in the organization to receive a performance bonus.
  • Managed a department of 35 people. Took a de-motivated team and achieved the above results with the same team through constant communication, being consistent in my vision and management, showing a genuine interest in them, and being flexible.
V. P. of Training, Development, & Incentive Plans, 03/1991 - 03/1995
AmSouth Bank City, STATE,
  • Achieved all Department Goals and Objectives while operating annually at least 26% below department budget.
  • Shifted the company from an order-taking culture to a sales and services culture focused on increasing revenue and profits. Revenues (deposits) increased at least 20% annually through this culture shift. This was accomplished via the following bullet points.
  • Designed and implemented Sales and Management training programs, helping to maximize revenues and increase management effectiveness. Accomplished revenue growth through focusing managers and employees on customer needs analysis, cross-selling and customer relations. Accomplished increasing management effectiveness through leadership programs reducing turnover by 28%.
  • Designed and managed the company's incentive programs to focus on sales goals, cross-selling and customer satisfaction ratings.
  • Implemented company-wide communications through creation of Monthly Sales newsletters, Customer Service newsletters, and Management newsletters.
  • Designed the company's succession plans.
  • Managed the company's secret shopper program.
  • Was the Human Resources representative on the committee that was responsible for implementing the company's strategic plan.
Manager of Recruitment and Training, 03/1988 - 03/1991
Goldome Savings Bank City, STATE,


  • Shifted the company from an order-taking culture to a sales and service culture focused on increasing revenue (deposits) and profitability. Revenues increased at least 16% annually through this culture shift. This was accomplished by implementing the following bullet points.
  • Designed and implemented Sales, Customer Service, and Management training programs, helping to maximize revenue and increase workplace efficiency. Main focus was on improving sales skills and interpersonal skills.
  • Designed and managed the company's retail incentive programs. Retail revenue increased between 16% - 22% annually.
  • Designed and managed the company's back-office incentive program. This program focused on incentivizing back-office employees to generate retail revenue. Program achieved 72% participation.
  • Initiated company-wide communications through creation of monthly Sales, Customer Service and Management newsletters.
  • Managed the company's succession plans.
Education
MBA: Marketing And Human Resources, Expected in
-
The University of Alabama - Tuscaloosa, AL
GPA:
Status -
Additional Information

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Resume Overview

School Attended

  • The University of Alabama

Job Titles Held:

  • Senior Consultant
  • Director of Sales and Training
  • V. P. of Training, Development, & Incentive Plans
  • Manager of Recruitment and Training

Degrees

  • MBA

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