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Senior Consultant Resume Example

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JC
Jessica Claire
, San Francisco, CA (555) 432-1000, resumesample@example.com
Professional Summary

Driven Senior Consultant with [Number] years’ experience in the [Consulting Field Name] consulting field. Adept in collaborative problem solving, risk management, and creative solutions. Passionate about bringing changes in businesses. Proficient in conducting primary and secondary research.

Skills

Microsoft Office Suite, MS Visio and SharePoint *Tableau, SPSS, SQL and JIRA

  • Flexibility
  • Ability to lead
  • Negotiation skills
  • Commercial awareness
  • Website maintenance
  • Code delivery review
  • Group presentations
  • Training delivery
  • DevOps principles
  • Project documentation
  • Consultative support
  • W3C DOM methods
  • Windows and Linux
  • Data backup and retrieval
  • System analysis
  • Risk management
  • Skills review
  • Agile methodology
  • Hardware documentation
  • Software projects
  • Policies and procedures
  • Customer requirement prioritization
Skills
Agile, BA, benchmarking, Business Analysis, business analyst, Competitive, client, customer support, Documentation, Equity, Financial, financial advisor, UX, information architecture, IT Strategy, Legal, market, Marketing, Microsoft Office Suite, office, SharePoint, QA, requirement, Retail, Robotic, SPSS, SQL, Tableau, Visio, Wealth Management
Work History
12/2009 to Current Senior Consultant Verista | , DE,
  • Equity Advisory Platform transformation for a Swiss global financial services company - As senior business analyst, I lead the BA team and perform stakeholder analysis and estimate requirements.
  • I also perform Target (end) state definition and requirement documentation, digital roadmap for day 1, 1.5 and 2 Online Retail Platform transformation for a Swiss global financial services company - Worked as a senior business analyst (business side) to document requirements, perform UAT and collaborated with multiple stakeholders (UX, Legal, Tech, Marketing and QA) during the implementation Legacy client onboarding process modernization for a global financial services company - Worked as a senior business analyst to develop Target Operating Model definition and information architecture WM Platform enhancement for a global financial services company - Worked as Document specialist to build-in an online (robotic) financial advisor for the financial advisors.
  • Robotic customer support application for a global financial services company - Worked as Document specialist to build a virtual customer support application Chief-of-Staff to President, Financial Services' division in a global IT Services company Set-up and managed an IT Strategy team of 30 members, for a global financial services company.
  • Contributed to the continuous improvement of [Business Name] based on learning from ideas, client implementation, and previous experiences.
  • Troubleshot issues by understanding the issue, diagnosing the root cause and coming up with effective solutions.
  • Identified [Number] new revenue ideas and opportunities in [Year].
  • Directed work completed by a team of [Number] consultants. 
  • Collaborated with clients from concept through final delivery of product or service.
  • Provided methodologies for object-oriented software development and efficient database design.
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
  • Managed firewall, network monitoring and server monitoring both on- and off-site.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Developed data architecture design to enable analysts to perform targeted customer analysis.
  • Independently designed and executed company catalog for infrastructure support and development.
  • Designed Sharepoint masterpage and page layouts, serving as company's main Sharepoint support for all technical complications.
  • Streamlined and enhanced the corporate accounting and operations system.
  • Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
  • Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.
  • Recommended network security standards to management.
  • Aligned office departments and increased inter-department communication and data sharing.
  • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
  • Trained junior members of IT team regarding network security and troubleshooting of data circuits.
  • Recommended architectural improvements, design solutions and integration solutions.
  • Managed creative projects from concept to completion while managing outside vendors.
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
  • Designed strategic plan for component development practices to support future projects.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Developed and implemented complex Internet and Intranet applications on multiple platforms.
  • Designed and implemented new server standards for core business services.
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
  • Organized and created shooting schedules for graphic design team, supervising the progress of projects from production to post production.
  • Organized and created shooting schedules for graphic design team, supervising the progress of projects from production to post production.
  • Consistently met deadlines and requirements for all production work orders.
  • Supervised and provided direction for six technical direct reports regarding network activities.
  • Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
  • Utilized a pipe and filter model to find bottlenecks and enable measurement of system resource usage and process behavior at boundary limits of all operations.
  • Directed onsite training for business users to maximize productivity.
  • Performed business research and analysis, including financial analysis.
08/2007 to 12/2009 Senior Business Analyst Iheartmedia, Inc. | , ,
  • UBS' India captive was acquired by Cognizant Technology Solutions in 12/2009.
  • Online Product Shelf Platform Transformation for product gap analysis and mapping.
  • Value Discovery Assessment Framework for several European regional wealth management market.
  • Developed analysis models to ensure employee benefit plans rollout date deliverables were met.
  • Planned and executed events and marketing programs, producing five times target Number of qualified leads.
  • Discovered warehouse releases which had never been invoiced, saving one client $125K.
  • Credited for playing key role in generating over $2 million per year in revenues.
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
  • Drafted [Number]  project proposals per [Time period] .
  • Managed team of three direct reports responsible for on-going product optimization, account management and ad placement on company website.
  • Documented business processes and analyzed procedures to see that they would meet changing business needs.
  • Managed annual external audit.
  • Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
  • Matched purchase orders with invoices and recorded the necessary information.
  • Identified process inefficiencies through gap analysis.
  • Implemented user acceptance testing with a focus on documenting defects and executing test cases.
  • Provided operational support for high-volume financial institution.
  • Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
  • Reviewed files, records and other documents to obtain information and respond to requests.
  • Mapped process activities to desired outcomes to rectify operational inefficiencies.
  • Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
  • Implemented client training (business and technical) and supervised software integration on client’s website.
  • Supervised marketing department's monthly analysis of customer acquisition data and campaign performance.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Mapped current processes and offered recommendations for improvement.
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Performed competitor bench marking analysis and identified savings opportunities and potential product enhancements.
  • Drafted [Number]  financial reports per [Time period] .
  • Developed wireframes, site maps and content inventories.
  • Completed and mailed bills, contracts, policies, invoices and checks.
  • Conducted [Number]  knowledge sharing sessions per [Time period]  to capture “Lessons Learned” and streamline the product improvement process.
  • Increased annual revenue by [Number] % by recommending improvements in efficiency.
  • Developed a set of metrics derived from raw company data to track improvements in organizational efficiency.
  • Recommended operational improvements based on tracking and analysis.
  • Developed start-up and scaling cost estimates for business plans proposed to venture capital firms.
  • Researched and resolved issues regarding the integrity of data flow into databases.
  • Partnered with CFO to create and revise annual budget for Program services.
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.
  • Assessed the impact of current business processes on users and stakeholders.
  • Managed employee benefits program and filed quarterly sale tax .
03/2006 to 07/2007 FinTech Analyst P & S Transportation | Leeds, AL,
  • Financial services' technology spend analysis, Competitive and Industry trends, peer benchmarking and devised a customer framework to map the front, middle and back office evolution for financial services sector.
  • Worked directly with [departments, clients, management]  to achieve [result] .
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Responsible for creative design for prominent [project] .
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Initiated two key partnerships which resulted in 54% revenue growth.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Performed initial client assessment and analysis to begin research process.
  • Achieved [revenue or departmental objective]  by [actions taken] .
  • Created boardroom and courtroom multimedia presentations including video and text- sync’d depositions for enhanced understanding.
  • Implemented marketing strategies which resulted in 12% growth of customer base.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Supported Chief Operating Officer with daily operational functions.
  • Researched and updated all required materials needed for firm and partners.
03/2005 to 05/2005 Intern Reserve Bank Of India | City, STATE,
  • Growth potential of NBFCs in India for Reserve Bank of India (Central Bank).
  • Collected data from market research surveys and implemented the information into the company's computer system.
  • Conducted daily activities on social media sites to boost the company's online presence.
  • Interacted with clients during business meetings and took notes to transcribe for all members of the department.
  • Provided assistance at events and planned activities under the supervision of [Name of Department] manager.
  • Supported the departmental staff by answering phone calls and responding to emails.
  • Developed strategies and arguments in preparation for presentation of cases.
  • Managed and organized all aspects of corporate and LLC based legal transactions coordinating document flow and logistical preparation for complex legal transactional closings.
  • Organized and maintained law libraries, documents and case files.
  • Interpreted laws, rulings and regulations for individuals and businesses.
  • Produced legal documents such as briefs, pleadings, appeals, wills and contracts.
  • Prepared witness, discovery, pleading, trial and exhibit binders for oral argument and depositions.
  • Prepared and electronically filed motions, orders and moving papers for Central and Southern California Bankruptcy courts.
  • Performed initial client assessment and analysis to begin research process.
  • Achieved [revenue or departmental objective]  by [actions taken] .
  • Initiated two key partnerships which resulted in 54% revenue growth.
  • Supported Chief Operating Officer with daily operational functions.
  • Responsible for creative design for prominent [project] .
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Worked directly with [departments, clients, management]  to achieve [result] .
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Researched and updated all required materials needed for firm and partners.
  • Implemented marketing strategies which resulted in 12% growth of customer base.
Additional Information
  • Permanent US Resident (Green Card holder) PANKAJ MOHTA Permanent US Resident (Green Card holder)
Education
Expected in 2006 MBA | Marketing & Finance SDM-IMD, Mysore, Karnataka, GPA:
Certifications
  • Certified ScrumMaster

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Resume Overview

School Attended
  • SDM-IMD
Job Titles Held:
  • Senior Consultant
  • Senior Business Analyst
  • FinTech Analyst
  • Intern
Degrees
  • MBA