~ eWIC Senior Lead Trainer
~ eWIC Go-Live Onsite Support
~ CalHEERS Tier I & II Helpdesk Support & Troubleshooting
~ Vermont Health Care Connect Implementation & Training
~ Vermont Health Care Connect Call Center Support
~ CalHEERS System Trainer
~ CalHEERS Call Center Support
~ C-IV Onsite Trainer and Implementation Support
~ C-IV Go-Live Support
~ C-IV Help Desk Administrator
~ Karmak to SAP Conversion Design, Testing, Implementation, Training
Experienced Senior Trainer with a 15 year background in Development, Implementation, and Delivery of Training. Strong client handling and interpersonal talents. Passionate about bringing changes within Health, Human Services, & Public Assistance programs. Proficient in delivering an array of software systems and adept in collaborative problem solving, risk management, and creative solutions. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Enthusiastic leader, eager to contribute to team success through hard work, attention to detail, and excellent organizational skills.
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