senior consultant resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Analytical EHR consultant with over 10 years of experience in the healthcare IT industry, successfully integrating and implementing nationally renowned healthcare systems on large-scale projects by assessing, troubleshooting and improving system applications using technical principles for optimal performance.

  • Process implementation
  • Electronic Health Records (EHR)
  • Healthcare IT consultant
  • Change Management
  • Sharp analytical skills
  • High learning agility
  • Skilled trainer
  • Workflow evaluation
Work History
2018 to Current
Senior Consultant Icon Charlotte, NC,
  • Provide daily supervision as Assistant Manager and Team Lead while completing administrative tasks for Project Manager
  • Ensure implementation process for health system is carried out effectively and efficiently by carrying out compliance requirements, HIPAA guidelines, meeting deadlines and systemic goals
  • Manage 10+ inpatient and ambulatory locations with a typical range of 15-40 consultants
  • Performed COVID-19 procedures and protocols carrying out temperature checks with daily questionnaire of possible symptoms
  • Provide virtual and on-site support using Five9, Microsoft Teams, Bomgar and Zoom to multiple therapeutic specialties such as Cardiology, Radiology, Intensive Care, and Family Medicine
  • Communicate with internal and external employees to achieve daily project goals and work through difficult and unpredictable issues
  • Handle customer complaints with poise and grace, immediately resolving issues and escalating tickets to appropriate team members
  • Carry out supervisory responsibilities in accordance with company policies and applicable laws
  • 80% travel
2016 to 2018
Analyst Apex Systems Dunwoody, GA,
  • Cardiovascular Analyst for Intermountain Healthcare
  • Analyzed Cardiovascular workflow for implementation and system improvement for 8 different hospitals within Intermountain Healthcare system
  • Established compatibility with third party software products by working with Cerner Corporation developers for modification and integration
  • Performed parallel testing and chart abstraction for quality assurance
  • Monitored progress of systemwide goals to overall improve billing for in 8 Cardiology departments
  • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
2015 to 2016
Software Analyst/ Trainer Icon Boston, MA,
  • Analyst and trainer for Alaska Regional Hospital
  • Trained over 150, existing and new-hire staff on healthcare IT software (Epic), while applying current workflow techniques
  • Managed over 40 classroom and one-on-one training sessions
  • Acquired professional training from Epic Headquarters to properly analyze and improve system functionality
  • Enhanced and reconstructed computer systems along with system builders resulting in 60% increased efficiency for business end-users.
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement In compliance with state laws, HIPPA and hospital guidelines
2012 to 2015
Senior Consultant Leidos Health City, STATE,
  • Electronic Medical Records (EMR) software expert dedicated to supporting multiple projects focusing on system conversions and implementations
  • Expert in Epic, Meditech and McKesson EMR/EHR software, workflow implementation and clinical documentation
  • Established workflows for clinical staff that reflected patient movement and clinical needs through EMR software for over 20 Hospitals and clinics in over 10 different health systems
  • Performed system updates using ticketing system by reporting issues to build team and fellow consultants
  • Exceeded customer requirements with accurate and deliverable solutions in 2-4 weeks per project
  • 100% travel
Expected in 2012 to to
Bachelor's: Mass Communications & Public Relations
Miles College - Birmingham, AL
  • Salutatorian - C/O 2012
  • Summa Cum Laude
  • Honors Curriculum President
  • Miss Miles College
  • President of National Association of Black Journalists
  • Completed over 65 projects implementing EHR software across the nation
  • Collaborated with Cerner Corporation in the development of Intermountain Healthcare software in more than 24 hospitals and 215 clinics
  • Boosted success of organization by keeping Leidos Health in top 3 for consulting services in KLAS
  • Presented on College Diversity in a Global Honors Conference on behalf of Miles College in Europe- Prague, Czech Republic 2010
  • Started Diversity Initiative as Miss Miles College to mentor and recruit students of different cultures and ethnic backgrounds
  • Member, Delta Sigma Theta Sorority, Incorporated, 2011 to Current

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Resume Overview

School Attended

  • Miles College

Job Titles Held:

  • Senior Consultant
  • Analyst
  • Software Analyst/ Trainer
  • Senior Consultant


  • Bachelor's

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