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Senior Consultant Resume Example

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SENIOR CONSULTANT
Work Experience
09/2012 to 07/2015
Senior Consultant
  • Bayer, Michelin, Daimler, Posten, SCA Hygiene, Lansforsakringar (LFAB), YouSee, Canon, TeliaSonera - Designing & institutionalizing IT Processes & Controls around international standards, models & frameworks such as CMMI v1.3, ITIL V3, SSAE 16, COBIT5, ISO 9001, ISO 20000, & ISO 27001 for major accounts.
  • Conducting IT Risk Assessments to identify & evaluate complex business & technology risks and participating in Risk Mitigation & Contingency planning with Senior Management.
  • Leading a team of 5-10 auditors responsible for planning & conducting Internal IT Audits, reporting to top management, & facilitating improvements.
  • Facilitating IT Business Continuity Planning (BCP), Business Impact Analysis (BIA), & reporting security controls as per ISO 27001 guidelines for major accounts.
  • Successfully managed and delivered a number of complex IT General Controls, & Application Business Controls reviews for compliance with SSAE 16 (SOx) provisions, ISO standards (ISO 9001, ISO 20000, & ISO 27001), & ITIL, CMMI, COBIT 5 frameworks.
  • Identified & implemented improvements based on Six Sigma Methodology for projects to increase the resource utilization by 10%, reduce IT incidents by 15 %, reduce IT incidents backlog by 10 %.
  • Conducting Contract Reviews exceeding $5 million annually for projects to determine need for contract amendments or extensions & compliance with statutory & regulatory obligations.
  • Awards & Recognition Description Spot-On Award (May-2015) Implementing ITIL Framework & re-engineering ITSM Processes for SCA Sweden.
  • Extra Miler Award (H1-2014) Ensuring successful implementation of SSAE16 SOC Controls for Infra BU.
  • Extra Miler Award (H2-2013) For significant contribution in ISO 20000 Audits, SSAE 16 certification audits.
  • Bravo Award (Q2-2013) Top 2 professionals in IT Process Advisory & IT Compliance.
03/2010 to 08/2012
Senior Quality AnalystBayer Business Services BBS
  • Bayer Group of Companies (US Region, European Region) - Conducted and supervised all aspects of the end-to-end IT audit process to include engagement planning, coordination, scope determination, risk and control identification, design of audit program procedures, testing, and evaluation and analysis of results.
  • Analyzed business needs and designed business processes for compliance, regulatory and integration initiatives, leading the development of BBS Quality Management System.
  • Leading the preparation for external audits (Surveillance/Recertification) for CMMI-SVC L3 appraisal, ISO 9001, ISO 20000 &, ISO 27001, facilitating more than 20 projects & 250 resources.
  • Designing & Conducting IT role-based trainings around international standards, models & IT frameworks, reducing the organization training cost by 25 %.
  • Conducting IT Risk Assessments to identify & evaluate complex business & technology risks, internal controls which mitigate risks, & identify related opportunities for internal control improvement.
  • Facilitating Senior Management Review meetings & representing the Bayer India Business Excellence team.
  • Awards & Recognition Description.
  • Best Process Trainer Award Designing & Imparting Training on IT Frameworks & Methodologies.
  • Star of the Month (Dec-2010, Jul-2011) Implementing Process Improvements & Driving ISO 9001 External Audit.
06/2007 to 12/2009
Software EngineerCapita UK, Malaysia Bank May Bank
  • Facilitated the development of Business Requirement Documents, Solution Designs, Scope of Work, & Request for Proposals (RFP) for major product releases.
  • Project Quality Lead responsible for work product audits & reporting it to management & Central QA team.
  • Played the role of 'Configuration Manager', responsible for preparing & amending the Configuration Management Plan, & conducting CM Audits & reporting the findings & improvement opportunities to top-management.
  • Awards & Recognition Description.
  • Employee of the Month (Dec-2008) For Implementing Configuration Management Best Practices.
12/2006 to 06/2007
Assistant System EngineerTata Consultancy Services
  • Client: Tata Finance Team - Project Quality Lead for a Project consisting of 30 resources responsible for work product audits.
  • Planning & Conducting Internal Audits to ensure compliance with respect to IT General Controls.
  • Publications Title Publisher Build a Continual Improvement Plan for the IT Service Desk Info-Tech Research Group, Ontario, Canada: Link Adopt Lean IT Practices to Optimize IT Service Management Info-Tech Research Group, Ontario, Canada: Link Implementing an ITSM Tool Info-Tech Research Group, Ontario, Canada: Link Extra-Curricular Activities Volunteer Work Member of 'Umang Foundation', supported by Capgemini India, working for the development of under-privileged children from Mar-2013 to Jul-2015.
  • Member of 'World Vision India' since Aug-2013, a Non-Government Organization (NGO) that works among the children in need and poverty across 5300 communities in India.
Education and Training
December 2016
Master of Science (MS): Information Systems Project ManagementStevens Institute of Technology Institute for Technology & Management － Hoboken Mumbai, NJ, IndiaInformation Systems 3.97/4.0 Project Management 4.0/4.0
June 2011
Masters of Business Administration (MBA): Operations ManagementUniversity of MumbaiIndiaOperations Management 3.88/4.0
May 2006
Bachelors of Engineering (BEngg): Information TechnologyInformation Technology 3.6/4.0
Interests
Sports Achievements - Captain, & Member of the Capgemini & Bayer Corporate Soccer Teams for 5 consecutive years. - Played for the Mumbai Under-16 & Under-19 Cricket team at National Level for 3 consecutive years.
Skills
business processes, Configuration Management, Client, Dec, Designing, Driving, Senior Management, external audits, Finance, Government, Internal Audits, ISO, ISO 9001, ITIL, meetings, Publisher, works, Processes, Proposals, Publications, Quality, Quality Management, QA, re-engineering, reporting, Requirement, Research, RFP, Six Sigma, Trainer, Vision
Professional Affiliations
IT Audits (IT General Control Audit, SLA Monitoring Audit, Security Compliance Audit) IT Risk Management IT Business Continuity Planning SSAE 16 Controls Information Security Audits & Controls (ISO 27001) ISO 9001:2008 ISO 20000:2011 ITIL Framework IT Service Management (ITSM) Tools Implementation CMMI­DEV/SVC 1.3
Additional Information
  • Sports Achievements - Captain, & Member of the Capgemini & Bayer Corporate Soccer Teams for 5 consecutive years. - Played for the Mumbai Under-16 & Under-19 Cricket team at National Level for 3 consecutive years.
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Resume Overview

Companies Worked For:

  • Bayer Business Services BBS
  • Capita UK, Malaysia Bank May Bank
  • Tata Consultancy Services

School Attended

  • Stevens Institute of Technology Institute for Technology & Management
  • University of Mumbai

Job Titles Held:

  • Senior Consultant
  • Senior Quality Analyst
  • Software Engineer
  • Assistant System Engineer

Degrees

  • Master of Science (MS) : Information Systems Project Management
    Masters of Business Administration (MBA) : Operations Management
    Bachelors of Engineering (BEngg) : Information Technology

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