Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Committed to maintaining professional relationships to increase profitability and drive business results.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in legal, medical, and sales industry.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
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- Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
- Monitored and managed staff performance to attain target metrics both individually and team unit.
- Evaluated clients' needs and created plan of action to provide solutions.
- Instructed sales staff on product protocols, proper utilization and effective guidance methods to support clinical application of devices.
- Identified prospects through cold calling, social media and trade publications.
- Met regularly with other consultants to discuss sales strategies and brainstorm new ways to encourage customers to buy.
- Created sales presentations to highlight product benefits and enhanced bottom-line profits.
- Delivered superior service to portfolio of numerous accounts earning around revenue annually.
- Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
- Worked hours to pursue case leads and collect evidence, tenaciously completing case objectives with 100% success rate.
- Compiled exceptional notes on movements of individuals and collected documentation.
- Collected clear requirements from clients and updated each regularly on case progression and to obtain additional objectives.
- Conducted surveillance for up to 48 hours at time.
- Investigated 300 cases per year.
- Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
- Uploaded all evidence into case management system each day.
- Collected documentation such as witness statements, video recordings and photographs to support case findings.
- Obtained and analyzed information on suspects to solve cases, identify criminal activity or organize supporting documentation for court cases.
- Performed undercover operations such as evaluating performance or honesty of employees by posing as customers or employees.
- Set up both auditory and visual monitoring and recording devices.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Communicated pertinent information to clients via phone, email and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Reviewed case files and reported case progress to clients.
- Revised and finalized letters, briefs and memos.
- Assisted attorneys with reviewing and organizing witness reports.
- Researched statutes, decisions, legal articles and codes.
- Assisted up to 25 lawyers at time.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized nursing knowledge to identify patient needs and offer appropriate remedies.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
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Resume Overview
School Attended
- Strayer University
- Blinn College
- Christian Liberty Academy
Job Titles Held:
- Senior Consultant
- Private Investigator
- Legal Intake Specialist
- Nurse Assistant
Degrees
- Bachelor of Science
- Associate of Science
- High School Diploma
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