Passport Number: L5765842
H1-Visa status: Visa Stamped Marital Status: Married
Currently in Cary, North Carolina on H1-B
I-94 Number # 33175877230
Played a Business Analyst/Project Manager role from the inception of Project for implementing the entire tailor made Billing Solution, OOB Contract Management and all other OOB features in Sales Cloud and integrating the same with Oracle Financials.
Key Areas of Expertise
Client Engagement Skills
Requirement Elicitation, fit-gap analysis, used case, user stories,process mapping, validation, testing, support
Excellent Document, Communication & Collaboration skills
Strong CRM experience (Siebel CRM, Oracle CRM, Oracle Sales Cloud etc..)
Multiple Industry Experience (Automotive, Consumer Goods, Engineering & Construction etc..)
Strong Experience in working through out SDLC.
In the span of four years played multiple role from being Functional Consultant to Team Lead.
Green Field Implementation
Implemented Oracle Sales Cloud and Partner Relationship Management Solution at Avaya Inc as offshore Functional Lead
Involved in first On-premise Implementation project on Oracle Fusion CRM Territory Management and Fusion PRM Solution at Apple as offshore Functional Lead
Implemented Customer Data Hub solution using Oracle Sales Cloud at Experian.
Multiple POC's for Territory Management, OSC, CDH and PRM.
Conducted several internal training's on Oracle Sales Cloud and Sales Force Automation Capabilities.
Oracle Fusion CRM 11g Sales Essentials Implementation specialist – Oracle Certified Implementation specialist.
Maintenance and Support
Onsite Functional Module Lead for Customer Management, Order Management and RMA using Oracle ERP R11 and R12 at Arrow Electronics.
Functional Consultant for Siebel CRM Sales and Order Management at Hyundai Motors.
Green Field Implementations
Implemented Siebel CRM 8.1 (Automotive Vertical) for Tata Motors which was specifically designed for the Distributors and Dealers selling vehicles outside India, i.e solutioning International Business for Tata Motors as Onsite Functional Lead
Implemented Siebel CRM 8.1 (Consumer Goods Vertical) for Agro-Tech Foods Ltd affiliated to Con-Agra Foods this was specifically designed for the Distributors and Dealers selling products of Agro-Tech.
Implemented Siebel CRM 8.1 Loyalty Management Solution for Agro-Tech for awarding Distributors and Dealers. (Incentive Management Solution)
Implemented tailor made custom solution to build a FIFO solution for Agro-Tech. (Inventory Management Solution)
Involved in intensive training exercise which is require to deploy the applications along the distributor network of ConAgra Foods.
Involved in all the phases of the Project right from Inception to Support and Maintenance.
Acquired Technical Skills to customize Siebel Application to suite Business Requirements.
Extensively Used BIP as a reporting-tool
Support & Maintenance
Siebel CRM 7.8 (Automotive Vertical) this was the ongoing project for Tata Motors project for Tata Motors where I have extensively worked on different modules and gained sound knowledge in (Service, Sales, Support, Call-Center, Order Management, Inventory Management, Deployment, Learning Management System etc..)
Involved in all the phases of the Requirement life-cycle right from Inception to Support and Maintenance.
Master of Business Administration in Information Technology
Acquired 3.2 GPA out of 4
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