Desire to apply Information Systems knowledge to a business analyst, programmer, database administrator, or other available positions in an innovative company. Known for ability to organize and plan projects while working well under pressure. Creative problem solver who enjoys challenge. Works well in both individual and team environments. Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, Infor/Lawson systems and program management.
Skills
COMPUTER SKILLS/SOFTWARE
Visual Basic
SQL
HTML
C++
Java (including Swing)
Oracle
MSOffice Suite
Website Development & Management
Microsoft Front Page
Visio
Experience
10/2015 to Current
Senior Consultant, Infor Managed ServicesJohns Hopkins University – Baltimore, MD,
Certified Infor HCM Global HR Consultant
Works with a variety of clients in Health Care, Education, Retail and Entertainment.
Functions as a Service Delivery Lead to ensure client’s Incident and Requests are progressing at a desired pace thru calls.
Manages various projects as need such as the Year End Payroll and ACA patching and testing to ensure clients are updated as needed and in sync across various product lines.
Reviews requests and incidents to determine what the client needs regarding an issue, set up, training or guidance.
Works with GHR and S3 product suites including Benefits, Absence Management, Payroll, Human Resources and Contract Management.
Communicates with clients electronically or over the phone. Obtains information for testing issues to determine if issue is a system defect, needing a code update or related to inaccurate set-up.
Performs System Administrator duties by updating information using SQL or other tools when updating within the system is not viable. Recompiles programs and systems as needed. Previews patches to determine system impact. Applies patches when necessary.
Assists with set up of Human Resources, Benefits, Absence Management and Employee/Manager Self Service programs associated with Human Capital Management.
Assists clients in inputting or performing mass loads of information to system
08/2008 to 04/2012
HCM Business AnalystBranch Metrics – New York City, NY,
Worked with Human Resource, Benefits, Absence Management and Employee/Manager Self Service programs associated with Human Capital Management by reviewing and designing regulatory enhancements impacting payroll and benefits ensuring that the requirement is met along with determining impacts to the system
Scoped and designed changes to the system trying to use the core structure when adding functionality regarding global clients
Considered and designed non-regulatory Enhancement Requests determining how they will impact the system
If Enhancement did not provide great benefit to multiple clients, provided the client with reasons as to why the request would not be considered
Reviewed other Analyst’s designs to ensure changes to product will not impact current functionality while also meeting the needs of global clients
Presented information regarding changes or enhancements included with upcoming release
Published updates on Knowledge Base regarding changes and enhancement
Visited with global clients to determine their country specific needs through inquiry and discussing their current system functionality
Worked with updating the system for Year End updates based on Federal and State regulatory releases.
08/2008 to 04/2012
Support EngineerInfor, Lawson Software – City, STATE,
Communicated with clients by discussing their issues either through electronic communication or over the phone
Requested information needed for testing issues to determine if issue is a system defect or related to inaccurate set-up
Consulted with and provided Development with documentation regarding system anomalies along with providing expectations; provided updates to customers
Worked with Human Resource, Benefits, Absence Management and Employee/Manager Self Service programs associated with Human Capital Management
Mentored new hires with understanding the system and troubleshooting issues
Created and maintained schedule including evening, Holiday and worldwide coverage.
09/1999 to 08/2008
Senior Management Consulting Services AnalystSpringsted Incorporated – City, STATE,
Created database to assist in creating position descriptions unique to each organization and point values associated with that description
Worked with the public sector presenting the classification and compensation process
Analyzed the position values compared to salary information to create a trend line determining salary ranges for the client
STRENGTHS
Strategic
Achiever
Competitive
Adaptability
Relator
Education and Training
Expected in 05/2004
B.A.: Computer Information Systems, Human Resources Management College of Saint Scholastica St - , MN GPA: Graduated summa cum laude
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