Senior Compliance Advisor Resume Example

• Collaborated with Compliance to create effective second line testing that mirrored established first line testing
• Coordinated applicable exam requests and interactions related to compliance management
• Designed and implemented a compliance control framework
• Engaged with audit relative to the compliance management process for the line of business being audited
• Led control assessment exercises and remediated any control gaps identified via the assessment
• Managed compliance related risk events in order to remediate the immediate issue and to identify and address root cause
• Managed the Adherence Quality Assurance Team, this involved people management and process management for the team's current work, addition of new work, and redesign of internal documentation and processes
• Managed the testing of detective compliance controls performed in the Risk Office and the reporting of the results
• Risk Office lead performer on project to assess business area ownership, effectiveness, and efficiency of all detective compliance controls across the Card business

Responsible for managing access management policies, procedures and provisioning in accordance with Sarbanes-Oxley requirements.

Responsible for managing all processes within the Disputes Correspondence area relative to Visa, MasterCard, and Regulation Z requirements on billing error resolution.

Responsible for managing projects originating within the Disputes Correspondence area that would impact Visa & MasterCard requirements as well as Regulation Z requirements on billing error resolution.

Led call center and back office teams handling and resolving customer inquiries on their credit card account.