Experienced risk and compliance professional who achieves consistently superior results in a competitive, innovative and rapidly evolving regulatory environment. A track record of leadership, driving operational compliance risk improvement, and creating an effective compliance management program.
Responsible for managing access management policies, procedures and provisioning in accordance with Sarbanes-Oxley requirements.
Responsible for managing all processes within the Disputes Correspondence area relative to Visa, MasterCard, and Regulation Z requirements on billing error resolution.
Responsible for managing projects originating within the Disputes Correspondence area that would impact Visa & MasterCard requirements as well as Regulation Z requirements on billing error resolution.
Led call center and back office teams handling and resolving customer inquiries on their credit card account.
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