Experienced young professional with proven ability to self-manage. Excellent oral and written communication skills that have been developed through years of customer service experience. Looking for a corporation that offers ongoing growth and learning opportunities. Proven relationship-builder with exceptional interpersonal skills in a variety of environments Strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings Extensive software proficiency covering wide variety of applications with Apple and Microsoft products Results-driven with exemplary planning and organizational skills, along with a high degree of detail orientation Innovative problem-solver who can generate workable solutions and resolve conflict Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks
Senior Client Support Consultant August 2014 to CurrentI - ADP, LLC － Nashville, TN
Assist clients with in-depth payroll questions and basic tax issues Collect customer feedback and implement process changes to exceed customer satisfaction goals Resolve client inquiries in a fast-paced environment while maintaining a calm, collected manner Serve as a consultant in servicing ADP products/technologies Troubleshoot computer/browser issues with clients over the phone and via email.
Associate Client Support Consultant March 2013 to August 2014ADP, LLC － Alpharetta, GA
Provide reasonable procedure exceptions to accommodate unusual customer requests.
Work with upper management to ensure appropriate changes were made to improve customer satisfaction.
Manage tax filing and multi-state payroll processing.
Implement new clients onto ADP's payroll system.
Office Manager March 2012 to March 2013Blue Ventures, LLC － Alpharetta, GA
Create and maintain all employee work schedules Process all employee hours for payroll and distribute paychecks weekly Count down drawers for open and close of all shifts Take record of all store inventory Manage all bank deposits and withdrawals for store cash registers.
Life Café Team Member May 2008 to March 2013Lifetime Fitness － Atlanta, GA
Count down drawers for open and close of café.
Train new team members in front of house service and kitchen prep.
Take record of all inventory and ordering more products.
Computer Science, 2015Software Developer Apprentice - Nashville Software School West Georgia Technical College － Nashville Carrollton, TN GAComputer Science
Mass Communication, 2012University of West Georgia － Carrollton, GAMass Communication