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Senior Client Consultant resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Successful background maintaining efficient ADP systems by leveraging infrastructure and operational knowledge to enhance processes. Practiced troubleshooter with diagnostics procedure expertise and in-depth technical experience. Innovative and goal-oriented Management professional committed to Time Labor Management. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through teamwork and collaboration .

Skills/ Strengths
  • Verbal and Written Communication
  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • De-escalation Techniques
  • First-Tier Technical Support
  • Team-Oriented and Cooperative
  • Time Management
  • Microsoft Windows and Office
  • Interpersonal Skills
  • Issue and Resolution Tracking
Work History
Senior Client Consultant, 12/2021 - Current
Hcsc Richardson, TX,
  • Specifically selected as one of two Dedicated Team Members out of 240+ associates
  • Delivered exceptional customer service to dedicated and wholesale clients by leveraging extensive of Time & Attendance, Time Keeping, Time Keeping +, ezLaborManager, RUN, PEO/ASO products and services while creating welcoming and positive experiences
  • Supported over 10 New Hire classes, through personal one on one guidance and training
  • Developed personal empathetic client relationships and earned reputation for service excellence with over 45 + dedicated accounts valued at $2million CAV
  • Collaborated with Key Executives and Human Resource Business partners, to resolve critical social media, corporate and interdepartmental escalations
  • Devised workaround solutions for ezLaborManager-related issues, resulting in long term resolutions
  • Offered troubleshooting of connectivity issues across networks with different time clock models
  • Integrated automation into monitoring and security measures to reduce required employee attention
  • Executed billing tasks and recorded information in company databases
  • Supported over 30+ New Hires, through personal one on one guidance and training standalone accounts
  • Collaborated with HRBP's with new company code integrations, providing database demos, extensive knowledge and expectations and step by step process to ensure service excellence
  • Recommended products to customers, thoroughly explaining details
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
Senior Client Consultant, 03/2020 - 12/2022
Hcsc Tulsa, OK,
  • Delivered exceptional customer service to dedicated clients by leveraging extensive knowledge of Time & Attendance, Time Keeping, Time Keeping +, ezLaborManager, RUN, PEO/ASO products and services while creating welcoming, positive experiences
  • Investigated and resolved client inquiries and complaints quickly
  • Supported New Hires, through personal one on one guidance and training
  • Developed personal empathetic client relationships and earned reputation for service excellence
  • Collaborated with Key Executives and Human Resource Business partners, to resolve critical social media, corporate and interdepartmental escalations
  • Effectively communicated with Project Greenfield migration project managers about account changes, and billing expectations through WFN upgrades
  • Devised workaround solutions for ezLaborManager-related issues, resulting in long term resolutions
  • Offered troubleshooting of connectivity issues across networks with different time clock models
  • Integrated automation into monitoring and security measures to reduce required employee attention
  • Executed billing tasks and recorded information in company databases
  • Established extensive procedures and policies for troubleshooting and resolving hardware and software issues
Associate Client Support Consultant, 05/2017 - 10/2019
Adp Norfolk, VA,
  • Investigated and resolved client payroll and timecard inquiries to facilitate resolution
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
  • Responded proactively and positively to rapid change
  • Helped large volume of clients every day with optimism and focus on service excellence
  • Analyzed and escalated complaints, issues to designated departments for investigation and response
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
  • Documented client progress through case notes and documentation.


Education
Bachelor of Arts: Psychology, Expected in 12/2022
-
The University of Texas At El Paso - El Paso, TX
GPA:
Associate of Arts: Psychology, Expected in 05/2021
-
El Paso Community College - El Paso, TX,
GPA:

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Resume Overview

School Attended

  • The University of Texas At El Paso
  • El Paso Community College

Job Titles Held:

  • Senior Client Consultant
  • Senior Client Consultant
  • Associate Client Support Consultant

Degrees

  • Bachelor of Arts
  • Associate of Arts

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