Senior Client Consultant resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Successful background maintaining efficient ADP systems by leveraging infrastructure and operational knowledge to enhance processes. Practiced troubleshooter with diagnostics procedure expertise and in-depth technical experience. Innovative and goal-oriented Management professional committed to Time Labor Management. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through teamwork and collaboration .
Skills/ Strengths
Verbal and Written Communication
Calm and Professional Under Pressure
Creative Problem Solving
De-escalation Techniques
First-Tier Technical Support
Team-Oriented and Cooperative
Time Management
Microsoft Windows and Office
Interpersonal Skills
Issue and Resolution Tracking
Work History
Senior Client Consultant, 12/2021 - Current Hcsc – Richardson, TX,
Specifically selected as one of two Dedicated Team Members out of 240+ associates
Delivered exceptional customer service to dedicated and wholesale clients by leveraging extensive of Time & Attendance, Time Keeping, Time Keeping +, ezLaborManager, RUN, PEO/ASO products and services while creating welcoming and positive experiences
Supported over 10 New Hire classes, through personal one on one guidance and training
Developed personal empathetic client relationships and earned reputation for service excellence with over 45 + dedicated accounts valued at $2million CAV
Collaborated with Key Executives and Human Resource Business partners, to resolve critical social media, corporate and interdepartmental escalations
Devised workaround solutions for ezLaborManager-related issues, resulting in long term resolutions
Offered troubleshooting of connectivity issues across networks with different time clock models
Integrated automation into monitoring and security measures to reduce required employee attention
Executed billing tasks and recorded information in company databases
Supported over 30+ New Hires, through personal one on one guidance and training standalone accounts
Collaborated with HRBP's with new company code integrations, providing database demos, extensive knowledge and expectations and step by step process to ensure service excellence
Recommended products to customers, thoroughly explaining details
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
Built and maintained relationships with new and existing clients while providing high level of expertise.
Delivered exceptional customer service to dedicated clients by leveraging extensive knowledge of Time & Attendance, Time Keeping, Time Keeping +, ezLaborManager, RUN, PEO/ASO products and services while creating welcoming, positive experiences
Investigated and resolved client inquiries and complaints quickly
Supported New Hires, through personal one on one guidance and training
Developed personal empathetic client relationships and earned reputation for service excellence
Collaborated with Key Executives and Human Resource Business partners, to resolve critical social media, corporate and interdepartmental escalations
Effectively communicated with Project Greenfield migration project managers about account changes, and billing expectations through WFN upgrades
Devised workaround solutions for ezLaborManager-related issues, resulting in long term resolutions
Offered troubleshooting of connectivity issues across networks with different time clock models
Integrated automation into monitoring and security measures to reduce required employee attention
Executed billing tasks and recorded information in company databases
Established extensive procedures and policies for troubleshooting and resolving hardware and software issues
Associate Client Support Consultant, 05/2017 - 10/2019 Adp – Norfolk, VA,
Investigated and resolved client payroll and timecard inquiries to facilitate resolution
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
Responded proactively and positively to rapid change
Helped large volume of clients every day with optimism and focus on service excellence
Analyzed and escalated complaints, issues to designated departments for investigation and response
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
Documented client progress through case notes and documentation.
Education
Bachelor of Arts: Psychology, Expected in 12/2022 - The University of Texas At El Paso - El Paso, TX GPA:
Associate of Arts: Psychology, Expected in 05/2021 - El Paso Community College - El Paso, TX, GPA:
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