Senior Clerk Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experienced Senior Clerk offering over 17 years' experience in office work. Quality-minded and results-driven team player with an adaptable and creative approach to solving diverse problems. Ready for new professional challenges in a dynamic role with room for advancement.

  • Editing and Proofreading
  • Microsoft Office
  • Records Management Software
  • Reliable and Punctual
  • Service-Oriented
  • Data Entry
  • Problem Solving
  • Verbal and Written Communication
  • Flexible and Adaptable
  • Self-Motivated
  • Team Collaboration
  • Basic Bookkeeping
Work History
04/2018 to Current Senior Clerk Anthem, Inc. | Cabot, AR,
  • Learn new skills, effectively manage multiple tasks, and shifting priorities
  • Ability in managing multiple tasks, shifting priorities, and learning new skills
  • Time management skills, ability to meet deadlines, work on multiple projects, and manage changing priorities
  • Strong organizational, interpersonal, analytical, and problem-solving skills
  • Handle sensitive and confidential matters in a professional manner. Strong organizational and problem-solving skills
  • Excellent organizational skills and good time and attendance
  • Maintain timely, accurate & effective communication with all local cash handling control managers in the department.
  • Update cash handling roles for all payment receipt locations at the sub-department level in a timely and accurate manner.
06/1996 to 06/2021 Sales Associate/Money Management South Washington County Schools Isd 833 | Cottage Grove, MN,
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Set up new sales displays when there were big promotions and events
  • Used POS system to enter orders, process payments, and issue receipts.
  • Prepared beverages and filled food orders for customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
05/2017 to 04/2018 School Bus Driver Faneuil | Mcclellan, CA,
  • Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Inspected safety guideless such as walking around the exterior and interior of the bus and emergency equipment and verified safe working order for student and driver use.
  • Obeyed federal and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Read maps and followed written and verbal geographic directions.
  • Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
  • Reported bus malfunctions or needed repairs.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
04/2000 to 03/2018 Back Office Support AT&T | City, STATE,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Responded to customer requests for products, services and company information.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
Expected in No Degree | Liberal Arts And General Studies Del Mar, Del Mar, GPA:
Expected in 06/1987 High School Diploma | Tuloso Midway , Tuloso Midway , GPA:

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How this resume score could be improved?

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Resume Strength

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  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Del Mar
  • Tuloso Midway
Job Titles Held:
  • Senior Clerk
  • Sales Associate/Money Management
  • School Bus Driver
  • Back Office Support
  • No Degree
  • High School Diploma