Dedicated with extensive Automotive knowledge about best practices in field, especially effective negotiation strategies to maintain company claims guidelines while excelling in customer satisfaction. Well-organized in approaching any problem to investigate causes and determine optimal solutions. Detailed understanding of automotive industry and many insurance regulatory functions to drive performance with goal of customer satisfaction. Results-driven Consultant brings over 45 years of experience in automotive repair and customer service.
ASE Master Body, Paint, Refinish, estimating over 25 years.
ICAR Platinum Individual
ICAR Gold while in collision shops.
Sikkens paint certified.
Kansas Jack Frame Equipment trained.
SAAB customer service advisor.
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