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Summary
Business Analyst/Product Owner
Rational, critical-thinking Business Analyst with 10 years of experience enhancing operations for organizations through information systems
solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system
designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Accomplishments
- Engaged in COVID response project to enable fast-track payments for
the members and small-groups which resulted in 15% increase in the
payments collected since April 2020
- Spearheaded the effort to acquire CHASE certification for Account
Updater and Payment Processing services which reduced the number of
rejected/failed transactions, made using credit cards, by 30%
- Established SOPs with the Marketing Communications and Publication
Solutions teams for the process to initiate member email and letter
communications that ultimately improved the efficiency of customer
notifications
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
11/2021 to CurrentSenior Business Systems AnalystTransamerica Life Insurance Company | Not Listed, CT,
Deliver solutions that better enable our customers maximize the use of our digital tools
Support Build/Buy/Partner analysis along with participation in software technology research
Ensure project scope and requirements are right-sized and complete
Lead the planning, building, and communication of App and Web release strategies
Propose creative solutions that optimize resources and operational efficiency
Work closely with Development Manager on detailed work plans to identify and sequence activities necessary timely completions
Prioritize and structure workflow for short and long-term needs and execute against these goals
Monitor progress and provide regular, transparent communication to stakeholders
Manage interdependencies between service providers, local, offshore, and external teams
Provide estimates for cost and effort and assist in validation of business cases
Interface with all levels of management to gain consensus and negotiate project priorities/outcome.
12/2018 to 11/2021Systems Analyst/Product OwnerTransamerica Life Insurance Company | Not Listed, GA,
Gather requirements from the business teams and record them in Epic features
Create User Stories in JIRA with Acceptance Criteria in GHERKIN format
Maintain Data Level Mapping Table in Confluence to capture the UI requirements
Provide business level objectives and prioritize the product backlog
Work with dependent teams to discuss solutions around member payments
Define the functional, usability, reliability, performance and support requirements of the Payments system
Serve as a Business subject matter expert, and act as a liaison
Utilized Product Life Cycle Development processes to ensure adherence to project schedules and budgets.
05/2012 to 08/2016Senior Business Systems AnalystCharter Spectrum | Mexico, ME,
Lead the Refinement sessions during the sprint to review the requirements in the backlog with the scrum team for current and future sprints
Develop upon refining the user stories based on the requirements gathered in JIRA with supporting documents in Confluence
Provide the link between the technical and the business views of the system by ensuring that the technical solutions being developed will satisfy the needs of the business
Lead system requirements definition, design, testing, training and implementation support
Provide analysis of efficiencies related to system enhancements/automation
Collaborated with the Sales team to identify the key parameters to be placed in the Benefit Sculpting Tool which resulted in maximizing the customizations required for each client group that in turn resulted in better sales
Gather high level business requirements from the Sales and underwriting team
Develop User stories based on the requirements gathered and prioritize them by ranking all the user stories for a particular release
Provide story points to each of the user story in a particular sprint based on the complexity of the requirements
Manage deliverables of the offshore BA team
Perform data analysis by querying database to analyze the attribute behavior and verify data tables using SQL queries
Update the master copies/product backlog of the requirements at the end of each sprint
Provide walk-through of the requirements to the development and testing teams
Perform functional validation at the end of system testing
Demo the user stories at the end of each sprint to the product owners and business teams
Collaborate with the agile team in the backlog grooming sessions to elicit the complex requirements
Participate in the Sprint Planning and Retrospection meetings to contribute towards better execution of the sprint
Collaborate with onshore System Analyst for integrating the requirements from various modules and creating master copies for high level business workflow
Lead a team of 5 system analysts at offshore and represent the offshore team in the leads meeting.
05/2008 to 05/2012Senior Business AnalystDun & Bradstreet TransUnion ADC | City, STATE,
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School Attended
University Of The Cumberlands
Sri Sathya Sai University
Sri Sathya Sai Institute Of Higher Learning
Job Titles Held:
Senior Business Systems Analyst
Systems Analyst/Product Owner
Senior Business Systems Analyst
Senior Business Analyst
Degrees
Executive MBA
MBA
Certified SAFe 4 Practitioner, Scaled Agile
International Scrum Master Foundation –
Bachelor of Science
Certifications on Tableau v10 – Udemy
Certificate in Business Analytics with R – Edureka
