Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Business Analyst/Product Owner Rational, critical-thinking Business Analyst with 10 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. Accomplishments - Engaged in COVID response project to enable fast-track payments for the members and small-groups which resulted in 15% increase in the payments collected since April 2020 - Spearheaded the effort to acquire CHASE certification for Account Updater and Payment Processing services which reduced the number of rejected/failed transactions, made using credit cards, by 30% - Established SOPs with the Marketing Communications and Publication Solutions teams for the process to initiate member email and letter communications that ultimately improved the efficiency of customer notifications
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
11/2021 to Current Senior Business Systems Analyst Transamerica Life Insurance Company | Not Listed, CT,
  • Deliver solutions that better enable our customers maximize the use of our digital tools
  • Support Build/Buy/Partner analysis along with participation in software technology research
  • Ensure project scope and requirements are right-sized and complete
  • Lead the planning, building, and communication of App and Web release strategies
  • Propose creative solutions that optimize resources and operational efficiency
  • Work closely with Development Manager on detailed work plans to identify and sequence activities necessary timely completions
  • Prioritize and structure workflow for short and long-term needs and execute against these goals
  • Monitor progress and provide regular, transparent communication to stakeholders
  • Manage interdependencies between service providers, local, offshore, and external teams
  • Provide estimates for cost and effort and assist in validation of business cases
  • Interface with all levels of management to gain consensus and negotiate project priorities/outcome.
12/2018 to 11/2021 Systems Analyst/Product Owner Transamerica Life Insurance Company | Not Listed, GA,
  • Gather requirements from the business teams and record them in Epic features
  • Create User Stories in JIRA with Acceptance Criteria in GHERKIN format
  • Maintain Data Level Mapping Table in Confluence to capture the UI requirements
  • Provide business level objectives and prioritize the product backlog
  • Work with dependent teams to discuss solutions around member payments
  • Define the functional, usability, reliability, performance and support requirements of the Payments system
  • Serve as a Business subject matter expert, and act as a liaison
  • Utilized Product Life Cycle Development processes to ensure adherence to project schedules and budgets.
05/2012 to 08/2016 Senior Business Systems Analyst Charter Spectrum | Mexico, ME,
  • Lead the Refinement sessions during the sprint to review the requirements in the backlog with the scrum team for current and future sprints
  • Develop upon refining the user stories based on the requirements gathered in JIRA with supporting documents in Confluence
  • Provide the link between the technical and the business views of the system by ensuring that the technical solutions being developed will satisfy the needs of the business
  • Lead system requirements definition, design, testing, training and implementation support
  • Provide analysis of efficiencies related to system enhancements/automation
  • Collaborated with the Sales team to identify the key parameters to be placed in the Benefit Sculpting Tool which resulted in maximizing the customizations required for each client group that in turn resulted in better sales
  • Gather high level business requirements from the Sales and underwriting team
  • Develop User stories based on the requirements gathered and prioritize them by ranking all the user stories for a particular release
  • Provide story points to each of the user story in a particular sprint based on the complexity of the requirements
  • Manage deliverables of the offshore BA team
  • Perform data analysis by querying database to analyze the attribute behavior and verify data tables using SQL queries
  • Update the master copies/product backlog of the requirements at the end of each sprint
  • Provide walk-through of the requirements to the development and testing teams
  • Perform functional validation at the end of system testing
  • Demo the user stories at the end of each sprint to the product owners and business teams
  • Collaborate with the agile team in the backlog grooming sessions to elicit the complex requirements
  • Participate in the Sprint Planning and Retrospection meetings to contribute towards better execution of the sprint
  • Collaborate with onshore System Analyst for integrating the requirements from various modules and creating master copies for high level business workflow
  • Lead a team of 5 system analysts at offshore and represent the offshore team in the leads meeting.
05/2008 to 05/2012 Senior Business Analyst Dun & Bradstreet TransUnion ADC | City, STATE,
  • Understand Requirements, conduct stakeholder analysis,
  • Requirements Elicitation, Requirements analysis, map system interactions and create Business Requirement Documents – BRD
  • Arranged workshops with business and other stakeholders drive brain- storming sessions to identify requirements
  • Was responsible for maintaining the Requirements Traceability Matrix though different stages of the project
  • Conducted Gap Analysis between existing PDP and the application supported by FastStats Discoverer web services
  • Collaborate with UX team and create use cases for key modules to enable development of working prototype using HTML
  • Review Working Prototype of the application and Preparation of Use cases for key scenarios
  • Assisted in creating UAT Test scenarios and end users in testing the product functionalities as stated in the Requirements document
  • Involved in Business readiness activities, prepared User Manuals and implementation Guides & involved in facilitating user trainings.
Education and Training
Expected in 01/2019 Executive MBA | Strategic Management University Of The Cumberlands, Williamsburg, KY GPA:
Expected in 01/2008 MBA | General Management Sri Sathya Sai University, , Andhra Pradesh GPA:
Expected in 01/2007 Certified SAFe 4 Practitioner, Scaled Agile | , , GPA:
Expected in 01/2007 International Scrum Master Foundation – | , , GPA:
Expected in 01/2006 Bachelor of Science | Economics Sri Sathya Sai Institute Of Higher Learning, , Andhra Pradesh GPA:
Expected in 01/2006 Certifications on Tableau v10 – Udemy | , , GPA:
Expected in 01/2003 Certificate in Business Analytics with R – Edureka | , , GPA:

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School Attended

  • University Of The Cumberlands
  • Sri Sathya Sai University
  • Sri Sathya Sai Institute Of Higher Learning

Job Titles Held:

  • Senior Business Systems Analyst
  • Systems Analyst/Product Owner
  • Senior Business Systems Analyst
  • Senior Business Analyst


  • Executive MBA
  • MBA
  • Certified SAFe 4 Practitioner, Scaled Agile
  • International Scrum Master Foundation –
  • Bachelor of Science
  • Certifications on Tableau v10 – Udemy
  • Certificate in Business Analytics with R – Edureka

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