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senior business consultant resume example with 11+ years of experience

Jessica Claire
  • , San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary
  • Astute, insightful, reliable, efficient, and forward-thinking Business Consultant in insurance industry with 12 years of diverse experience in all phases of Software Development Life Cycle SDLC chiefly in requirements, analysis/ design, Agile and Waterfall methodology, development, testing and deploying business processes and system solutions.
  • Excellent facilitation skills in conducting walkthrough, surveys, questionnaires, interviews, brainstorming and Joint Application Development (JAD) sessions.
  • Domain expertise in Property and Casualty Insurance across all Lines of Business (General Liability, Property, Auto, Inland Marine, Crime & Fidelity, Professional Liability & Umbrella) with certifications from AICPCU.
  • Experienced in serving as an Implementation Manager role on small to mid-size projects including developing and maintaining project plans and monitoring project scope, schedule, dates, deliverables, milestones, dependencies, and issues.
  • Expert in interpreting ISO commercial lines manual.
  • Well Experienced in Claims system, Policy Admin System (Majesco policy system, AQS etc.), Forms management and Rating tool, Agency Management system, and ISOnet- Rules, Forms and Loss Cost.
  • Sound in building strong partnership with business stakeholders, development partners, vendors, and other cross-functional team.
Skills
  • Business Requirement Gathering
  • Gap analysis
  • Commercial, Personal, Excess & Surplus Lines Insurance
  • Rating Analyst
  • Product Owner
  • Underwriting
  • Vendor management
  • Policy Analysis
  • Claims System
  • User Acceptance Testing
  • Quality Assurance
  • MS Office
  • Project Management
  • Leadership
  • Training and Development
  • Analyst, System design
  • Application development, Vendor management
  • Agency
  • BA
  • Business processes
  • Client
  • Delivery
  • Forms
  • Functional
  • Insurance
  • ISO
  • Leadership
  • Excel
  • MS Office
  • Negotiation
  • Policy Analysis
  • Processes
  • Project Management
  • Quality
  • Quality Assurance
  • Requirement
  • Requirements gathering
  • SDLC
  • Spreadsheet
  • SQL
Work History
Senior Business Consultant, 12/2015 to Current
Aetna Inc.Franklin, TN,
  • As Product owner, SME, ISO expert and lead BA for General Liability, Property, Crime, IM & UMB LOB:.
  • Saved more than $1 million by analyzing various production issues in policy rating system.
  • Generated more than 35% efficiency in requirement writing and user acceptance testing on ISO tickets & BRDs.
  • Increase speed/efficiency to underwriting process achieving more output per IT dollar.
  • Full accountability as Lead BA for requirements gathering, functional design and end-to-end implementation of AIG customizations on Majesco policy system.
  • Train team members on commercial lines, ISO manual, production issue analysis, rating & UAT.
  • Interacted with internal customers to understand business needs and translate into business requirements and project scope.
  • Involved with technical team to produce solution options, document, and present them to business stakeholders.
  • Generate report from HPQC using SQL queries.
  • Managed team performance by implementing measurable metrics to track delivery of vendor/application development partner.
  • Built library of models and reusable knowledge-base assets to produce consistent and streamlined business results.
Lead Business Analyst, 02/2014 to 12/2015
Medidata SolutionsCincinnati, OH,
  • Innovated forms tool which removed daily maintenance of excel spreadsheet and saved 1000s of hours of manual work.
  • Created and maintained BA plan for each project which increased team efficiency.
  • Managed and mentored distributed team of 4-6 business analysts through SDLC process.
  • Responsible for resource utilization and scope negotiation to meet shortened timeframe.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Performed gap analysis of ISO rules, Loss cost factors and Forms with reference state.
Business Analyst, 12/2009 to 02/2014
Outreach, , India
  • Travelled to AIG Japan unit in 2013 to gather requirements for building agency system using JAD(DCO) sessions from client SMEs.
  • Prepared process flow and atomics use cases in Pega PRPC.
  • Provided ideas/solution to customers on UI and system design to develop intuitive agency system.
  • Worked on personal lines personal lines products; Homeowners and Personal Auto with USAA insurance as lead BA and managed the team of 4 business analysts.
  • Reengineered testing methodologies and processes that resulted in establishment of complete traceability of requirements and enhanced test quality.
  • Study existing applications used by business and perform gap analysis based on To-be process model on AIG Insurance claims system.
  • Analyzed first notification of loss (FNOL), reserves & payment in claims system and wrote atomic use cases.
Education
Bachelor of Technology: Electrical & Electronic Engineering, Expected in 08/2009 to SRM University - Chennai,
GPA:
Work History
Senior Business Consultant, 12/2015 to Current
American Insurance Group, AIG- Mindtree LtdBoston, MA
  • As Product owner, SME, ISO expert and lead BA for General Liability, Property, Crime, IM & UMB LOB:.
  • Saved more than $1 million by analyzing various production issues in policy rating system.
  • Generated more than 35% efficiency in requirement writing and user acceptance testing on ISO tickets & BRDs.
  • Increase speed/efficiency to underwriting process achieving more output per IT dollar.
  • Full accountability as Lead BA for requirements gathering, functional design and end-to-end implementation of AIG customizations on Majesco policy system.
  • Train team members on commercial lines, ISO manual, production issue analysis, rating & UAT.
  • Interacted with internal customers to understand business needs and translate into business requirements and project scope.
  • Involved with technical team to produce solution options, document, and present them to business stakeholders.
  • Generate report from HPQC using SQL queries.
  • Managed team performance by implementing measurable metrics to track delivery of vendor/application development partner.
  • Built library of models and reusable knowledge-base assets to produce consistent and streamlined business results.
Lead Business Analyst, 02/2014 to 12/2015
Tata Consultancy Services Ltd, Nationwide InsuranceHarleysville, PA
  • Innovated forms tool which removed daily maintenance of excel spreadsheet and saved 1000s of hours of manual work.
  • Created and maintained BA plan for each project which increased team efficiency.
  • Managed and mentored distributed team of 4-6 business analysts through SDLC process.
  • Responsible for resource utilization and scope negotiation to meet shortened timeframe.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Performed gap analysis of ISO rules, Loss cost factors and Forms with reference state.
Business Analyst, 12/2009 to 02/2014
Tata Consultancy Services Ltd, AIG,
  • Travelled to AIG Japan unit in 2013 to gather requirements for building agency system using JAD(DCO) sessions from client SMEs.
  • Prepared process flow and atomics use cases in Pega PRPC.
  • Provided ideas/solution to customers on UI and system design to develop intuitive agency system.
  • Worked on personal lines personal lines products; Homeowners and Personal Auto with USAA insurance as lead BA and managed the team of 4 business analysts.
  • Reengineered testing methodologies and processes that resulted in establishment of complete traceability of requirements and enhanced test quality.
  • Study existing applications used by business and perform gap analysis based on To-be process model on AIG Insurance claims system.
  • Analyzed first notification of loss (FNOL), reserves & payment in claims system and wrote atomic use cases.
Accomplishments
  • CPCU 520 – Insurance Operations, CPCU 500- Foundation of Risk Management & Insurance, AINS23 – Commercial Insurance, AINS 22 – Personal Insurance, AINS 21 - Property & Casualty Insurance & Chartered Financial Analyst L1.
Interests
HOBBIES , Love travelling, Yoga, meditation, creating videos on self-help, reading books on psychology, mindfulness, and spiritualism.
Skills
  • Business Requirement Gathering
  • Gap analysis
  • Commercial, Personal, Excess & Surplus Lines Insurance
  • Rating Analyst
  • Product Owner
  • Underwriting
  • Vendor management
  • Policy Analysis
  • Claims System
  • User Acceptance Testing
  • Quality Assurance
  • MS Office
  • Project Management
  • Leadership
  • Training and Development,
  • Analyst, application development, agency, BA, business processes, client, delivery, Forms, functional, Insurance, ISO, Leadership, excel, MS Office, negotiation, Policy Analysis, processes, Project Management, quality, Quality Assurance, Requirement, requirements gathering, SDLC, spreadsheet, SQL, system design, Vendor management
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    Resume Overview

    School Attended

    • SRM University

    Job Titles Held:

    • Senior Business Consultant
    • Lead Business Analyst
    • Business Analyst

    Degrees

    • Bachelor of Technology

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