Senior Business Applications Analyst Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Attentive Senior Business Systems Analyst with over 5-years background performing analysis on various business platforms and technologies. Adept at supporting quality software development projects and developing functional and technical specifications. Strong experience handling multiple projects and managing information systems. Excellent organizational, interpersonal, and execution abilities with exceptional technical and customer service skills. Janet has over 16 years of experience to cultivate talent, delivery solutions, manage risk, and drive client satisfaction / support. Proficient in Geneos-ITRS for monitoring services, Jira for issues and project tracking, and Confluence to document runbooks and processes.

  • Technological Inspection
  • Requirements gathering
  • Business documentation
  • Technical Assessment
  • Upgrade Path Design
  • Technical Analysis
  • Project Management
Work History
07/2016 to Current Senior Business Applications Analyst Fedex | Ogden, UT,
  • Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
  • Analyzed proposed and extant systems for technological limitations and conformation with current technology needs.
  • Utilized change management techniques to provide smooth transitions during new hardware and software introductions to over 75% of applications offerings.
  • Led and audited international subsidiaries and operational processes to mitigate risks.
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes.
  • Mapped processes to holistically examine business flow and identify improvement opportunities with new business line for Investment Analytics.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance by 80%.
08/2013 to 06/2016 Vice President Arthur J Gallagher & Co. | Rockville, MD,
  • Subject Matter Expert in Equity Trading proprietary application
  • Provided expertise support on various Order Management Systems (Bloomberg, Eze, CRD, Moxy, Indata, Flextrade, Newport, Portware, and customized order management systems) including onboarding integration.
  • Contributed to development, planning and completion of project initiatives
  • Demonstrated leadership by making improvements to work processes and helping to train others
04/2010 to 08/2013 AVP Senior Application Support 3M Companies | Oakdale, MN,
  • Managed all production releases and approval request for all trading systems and enhancements.
  • Participated in software testing, writing test cases and scenarios to improve future training
  • Provided excellent customer service and attention to customers when face-to-face or through phone conversations
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
05/2008 to 04/2010 System Support Analyst Affinity Gaming | Primm, NV,
  • Created, maintained and distributed documentation manuals for software users
  • Tested and documented all change requests for minimum impact on system
  • Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations
12/2004 to 05/2008 Security Manager Peninsula Hotel | City, STATE,
  • Implemented physical security policies, standards, guidelines and procedures.
  • Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.
  • Oversaw highly effective security team and managed scheduling and resource allocation
  • Held routine and surprise drills to keep help security team members practice response plans
  • Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives
Expected in 05/2003 Bachelor of Science | Security Management John Jay Of Criminal Justice College, New York, NY, GPA:

Certifications: HP Unix Fundamentals for System Administration & HP Linux for Unix Administrators Databases: Microsoft SQL Server, and MySQL Applications: Basic FIX Protocol 4.x, Solaris 8 HP-Unix, Linux (Redhat/Fedora), Bloomberg, Belvedere, Atlas Config Tool, Keystone, Windows 2008/2000/XP, Nagios, Tidal Jobs, DaTools, Tidal, Integrity, Groupwise, and IXO Report Incident Software Languages: Python, C++, Java, FIX 4.2, HTML, K-Shell Scripting, Unix, and SQL

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School Attended
  • John Jay Of Criminal Justice College
Job Titles Held:
  • Senior Business Applications Analyst
  • Vice President
  • AVP Senior Application Support
  • System Support Analyst
  • Security Manager
  • Bachelor of Science

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