senior business analyst resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Career Overview
Detail-oriented Senior Business Analyst offering the ability to resolve complex technical issues, while mapping business vision, transforming technologies and strategies that bridge business gaps. Highly effective in dynamic, large-scale system environments. Collaborates well with various Subject Matter Experts to create, interpret, and implement business requirements into technical specifications.
  • Excellent problem solving skills 
  • Strong analytical skills
  • Strong collaborative skills
  • Software Development Life Cycle (SDLC)
  • Structured Query Language (SQL)
  • Database servers 
  • Project management
  • Process improvement
  • Requirements gathering
  • User acceptance testing
Windows, Unix, Linux, Mac OSX, VMWare, ASP, Basic, VB Script, EDI, FTP, HTML, Word, Excel, PowerPoint, Visio, SharePoint, PLSQL, Oracle SQL, MSSQL, AIX, Adobe-Writer, Adobe Photoshop CS4, Snag-it
  • Lead Business Analyst for synergistic efforts to implement and design EDI connection bridging historic Aetna Claims Adjudication System (ACAS) to Coventry/First Health's Managed Care Pricing System (MCPS) during Aetna acquisition of Coventry/FirstHealth.
  • Created VB Script in Excel to extract data from Oracle SQL databases auto-populating report of department ticket history. Increased user productivity by 60%.
Work Experience
Senior Business Analyst, 04/2013 to Current
Db Schenker, ,
Collaborate with internal department and external clients / vendors to develop, test and implement Electronic Data Interchange (EDI) connections for claims repricing using the Managed Care Pricing System (MCPS). These services include Group Health, Third Party Administrators (TPA's) and Carriers for the FirstHealth networks.
Key Responsibilities:
  • Formulated custom project listing for management using SharePoint Designer.
  • Gathered mapping requirements and delivered gap analysis reporting.
  • Prepared and presented technical proposals for clients.
  • Facilitated JAD sessions with Application Development groups to propose solutions for streamlining paper submitted claims into EDI, reducing organizational operating costs by 68%.
  • Advised technical solutions for exposed gaps.
  • Lead Analyst in managing code releases for translation application used to receive and translate data into proprietary formats for claims repricing.
  • Attended Lean Six Sigma and Rapid Improvement Events to identify optimal streamlines.
Senior Business Analyst, 06/2008 to 04/2013
Db Schenker, ,
Release management coordination for Coventry Central Enrollment applications. Working with all levels of management across the business in testing code changes, documenting requirements on system change requests and leading validation efforts for code moves and environment refreshes within the SDLC.  
Key Responsibilities: 
  • Lead Business Analyst in gathering requirements for the Individual Enrollment Reporting application in Coventry's primary adjudication system (IDX).
  • Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes within the core logic for member-matching.
  • Facilitated JAD sessions from various Application Development groups to build and support new enrollment utilizing Contract-Matching, Member-Matching, and Load / Process logic for external reporting on Accumulators and Pre-existing conditions.  
  • Designed and maintained functional specification document for the Individual Enrollment Reporting application.
  • Created and administered SharePoint portals for teams to use as document repository and training guide reference for various projects.
  • Reorganized and Implemented support and training materials for team members to access with ease.
  • Identified "bottlenecks" and implemented new and improved processes and policies.
Bachelor of Science: Business Management, Expected in 2009
University of Phoenix - Phoenix, AZ
Graduated Cum Laude

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Senior Business Analyst
  • Senior Business Analyst


  • Bachelor of Science

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