LiveCareer-Resume

senior business analyst resume example with 16 years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Perceptive Senior Business Analyst with 15 years driving successful business processes for Educational companies. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Seasoned Business Analyst offering 10 years of Education industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.

Skills
  • Compiling Data
  • Variance Analysis
  • Customer Communication
  • Executive-Level Presentations
Work History
06/2019 to Current Senior Business Analyst Banner Health | Tucson, AZ,
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Directed business analysts in executing and delivering various tactical and strategic plans.
  • Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
  • Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
  • Streamlined techniques to support agile methodology implementations.
  • Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
  • Executed analysis of risks and identified risk mitigation strategies.
07/2013 to 05/2019 Senior Programmer Analyst Dominion Energy | Eagle Mountain, UT,
  • Worked closely with clients to establish specifications and system designs.
  • Performed regression and system-level testing to verify software quality and function prior to release.
  • Maintained existing applications and designed and delivered new applications.
  • Assessed costs and risks associated with developing new features and products.
  • Updated documentation with project deviations to capture changes.
  • Analyzed and designed relational databases using Ellucian Colleague
  • Authored code fixes and enhancements for inclusion in future code releases and patches.
  • Collaborated with product management to design, build and test systems.
  • Oversaw numerous major new enhancements to existing software systems.
  • Modified existing software to correct errors, adapt to new hardware and improve performance.
  • Wrote SIS applications in Client/Server architecture for ducation industry.
12/2012 to 07/2013 Information Systems Support Specialist Icf International, Inc | Hartford, CT,
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Submitted service tickets for equipment maintenance requests.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Translated complex technical issues into digestible language for non-technical users.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
  • Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
  • Provided replacement files to customers missing data, media files, and software components.
05/2006 to 08/2012 Programmer Analyst Penn State University | University Park, PA,
  • Identified causes of issues within applications and determined which modifications needed to be made.
  • Maintained existing applications and designed and delivered new applications.
  • Participated in design sessions with clients to ascertain all project specifications for applications, databases and systems.
  • Collaborated with product management to design, build and test systems.
  • Authored code fixes and enhancements for inclusion in future code releases and patches.
  • Documented program development and revisions and accurately maintained historical records.
  • Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
  • Worked closely with clients to establish specifications and system designs.
  • Updated documentation with project deviations to capture changes.
  • Boosted information sharing by enhancing interfaces between computer systems.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Resolved malfunctions with systems and programs through troubleshooting.
Education
Expected in to to | Computer Science And Programming New York Institute of Technology, Old Westbury, NY GPA:
Expected in 06/1989 to to CERTIFICATE APPLICATIONS PROGRAMMING | New York University, New York, NY GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • New York Institute of Technology
  • New York University

Job Titles Held:

  • Senior Business Analyst
  • Senior Programmer Analyst
  • Information Systems Support Specialist
  • Programmer Analyst

Degrees

  • Some College (No Degree)
  • CERTIFICATE APPLICATIONS PROGRAMMING

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: