Reviews, analyzes, and evaluates business systems and user needs Documents requirements, defines scope and objectives, and formulates systems to parallel overall business strategies. Familiar with a variety of the concepts, practices, and procedures in various industries. Extensive experience and judgment to plan and accomplish goals. Lead and direct the work of others, with a wide degree of creativity and latitude Typically reports to a manager or head of a unit/department. Manages core master data and associated hierarchies and events. Creates Data Dictionary. Data flow Identify risks from poor data quality Define and implementing Business Processes Manage complete lifecycle Metric driven business performance reporting Automate reports to empower business partners. Key performance indicators (KPIs) Interface/consultant between business partners, technology and support teams Merchandising, Marketing, Sales, Loss Prevention, IT, Operations. Support strategic focus of company Provide better data and analytics. Manage Projects, Special assignments for supervisor, Senior Management= Knowledge Requirements: Microsoft Office Mathematical Aptitude Build cross functional relationships Project Management Exceptional Communicator (written and verbal) Innovator and Multi-tasker Motivated and Detail Oriented Evaluate project and enhancement requests submitted by business sponsors Meet with business, IT and vendors to help gather requirements, write detailed business process mappings, document functional requirements and manage new request intake process Provide regional context to requirements Create test plans, test cases and facilitate QA and user acceptance testing activities Track, triage, report and assist in resolution of system issues System expert for a variety of retail energy systems Knowledgeable of data models for support, reporting and requirements gathering purposes Follow internal software development lifecycle process and ensure that the agreed upon project artifacts are created in a timely fashion and approved by the business Delivery of all the required business analyst artifacts; including business functional requirements and/or user stories, business and/or system process flows, user test strategy and plans Support assigned project(s) on an as needed basis Provide on-site presence for geographically distributed team 30+ years of experience in IT 5 years in Energy/Utilities (FERC, NOVEC, VEPCO) Knowledge of commonly-used IT concepts, practices, project methodologies (e.g., waterfall, agile, etc.) Medium to large scale project experience Very detailed oriented, self-motivated and solid troubleshooting skills Process and summarize information from a variety of sources Work on multiple documentation efforts concurrently Work as a team member with all members of the organization Work with a minimal amount of guidance and direction Team Foundation Server and Agile experience Familiarity with Microsoft .NET and C# programming
M.S. Office Suite (Including MS Project, MS Word, MS Excel, MS PowerPoint, Visio); Lotus Notes; Crystal Reports; HTML; ASP, Visual Studio 2008
Visual FoxPro through 9; C# Visual Basic 5/6/.NET; ASP/ASP.NET, Access Basic; M.S. Access 2.0, Java
SQL Server/T-SQL; Oracle through 9i/TOAD/, INFORMIX, FoxPro; Access.
Bring projects in consistently on time and under budget; usually at a 10% savings, which cuts costs and increases profitability; Communicate clearly and effectively with all stakeholders in every project, resulting in more clearly defined objectives, and more efficient end products; Build efficient teams of developers, analysts, QA testers, and User Stakeholders, to foster a sense of unity in developing projects, and achieving successful results for all involved; Define sound guidelines for effective project management, to include project initiation by stakeholders, approval by managers, and change management procedures to ensure cooperation and achievement of a common goal; Provide good venues for regular status meetings and communications, to ensure expectations are effectively managed.
Use project management tools to ensure milestones are successful, on time, and time is accounted for precisely; Develop a strong sense of key players in the organization with whom to communicate the appropriate information, and to best expedite successful completion of the project; Treat all stakeholders in the project with equal respect.
When the positive traits in each team member are emphasized, without bias, all become valuable contributors, thereby fostering a sense of success in all involved Areas of competency include: Project Management: leading others to perform at the optimum level.
Database design and development (SQL Server, Oracle, FoxPro, Access) Object Oriented Programming: C#, VB.NET, Visual FoxPro, Java, etc.
Electronic Data Interchange Interfacing between technical and non-technical personnel, and writing specifications documents to facilitate software development projects for all parties concerned.
Senior Business Analyst08/2014 to 10/2014Stewart Lending ServicesHouston, TX
Design BRD, TSD, Process flows, and Testing/UAT documentation for a Migration of software in a company that was obtained by Stewart.
Project Leader/Manager Senior Business Analyst04/2005 to 02/2014MTS Medication TechnologiesSt. Petersburg, Florida
Develop long term strategies for improving the effectiveness of the IT department in general, and the Software Development process in general.
Helped to incorporate Agile methodology into development projects, so that infrastructure and developers could more effectively carry out the goals of the stakeholders.
Developed strategies for improving the effectiveness of the Help Desk/Call Center operations in the IT department.
Instituted accountability chain involving all levels of persons seeking product improvement.
Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
Interface with HRIS databases, and use Employee information to determine Labor Rates.
Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
Coach, mentor and lead personnel within a technical team environment Establish guidelines for Gap Analysis/Business Process Re-Engineering, and QA and UAT efforts.
Research best products and tools to use to developing software applications, including Off-The-Shelf and third-party tools, including back-end database, ERPs, Web development tools Oversee the budget for the IS department.
Use MS Project (Web Access) and SharePoint as project tracking software Projects Managed: Manufacturing Costing Software maintenance and development (TIW), and its updated replacement (J-TRACS) Time tracking software for Manufacturing Process Real Time Production Tracking software for capturing material used and elapsed time Manufacturing Tracking system for development of drug-dispensing canisters for Drug Dispensing Machines.
Project Leader/Manager Senior Business Analyst06/2000 to 04/2005Monarch Park Web ConsultantsApollo Beach, Florida
Acted as project manager overseeing the work of developers, testers, and end users.
Led studies to improve overall business efficiency through Gap Analysis, and studies on ROI.
Assured that projects were executed efficiently, using Agile Metrics Developed and maintained project timelines and resource plans to ensure success of projects' timeliness and budget.
Interfaced between end-users and technical and business management.
Researched best products and tools to use to develop software applications, including Off-The-Shelf and third-party tools.
Did training for VB, Access, HTML, and Java, both for MPWC and as a contract trainer.
Created documents and PowerPoint presentations to teach and instruct users on the use of in-house- and standard COTS software Projects Managed: Data Interchange programs for Managed Workers Compensation Cases.
Tracking systems and statistical reports for Merchant/Credit Card Processing and Financial Services Company, Global Payments Data-entry and retrieval web applications for National Research Laboratory.
Service Industry software program which tracks AR/AP Customer Management, and Scheduling.
Financial programs which track merchant and credit card processing, as well as financial investment tracking for Online Resources and Communications.
HR Time and Attendance Systems, which interface with Lawson/HR database, and tracks Time and attendance, and Payroll functions.
Had to access Employee information, which pointed to Time and Attendance Records.
Senior Systems/Business Analyst, Project Lead09/1997 to 06/2000
Information System Integrators, Leesburg, Virginia Project lead on various projects Acted as liaison between technical and non-technical stakeholders, and maintained effective communication between all parties.
Oversee the development of application specifications and timelines, and tracked the progress of each project through all milestones and deliverables Develop and maintain project timelines and resource plans to ensure success of projects' timeliness and budget.
Interface between end-users and technical and business management.
Research best products and tools to use to developing software applications, including Off-The-Shelf and third-party tools.
Projects Managed: Develop HR Modules in that interface with Lawson ERP and Oracle database for Northern Virginian Electrical Coop.
Perform a feasibility study solving a database design issue for ITG.
Determining how best to support a back-end database from a graphical front end.
Provide liaison support for users/testers and developers for Y2K testing of various billing systems, which deal with A/R, A/P, and most other accounting functions.
Develop systems in for Scarborough Asset Manager system, which deals with investments, 401(k)'s, mutual funds, stocks, financial portfolios, Accounts Payable, and general finance operations, like cash flow, ROI, Profit/Loss Statements.
B.S: Computer ScienceUniversity of MarylandCollege Park, MD.Computer Science
BA: Computer ScienceUniversity of MarylandComputer Science
.NET, ASP.NET, accounting, Accounts Payable, Agile, AP, A/P, APPLE, AR, ASP, billing systems, budget, business management, Business Process Re-Engineering, Call Center, cash flow, CMS, Coach, Credit, Crystal Reports, Data-entry, databases, database, database design, DBMS, documentation, DOS, ERP, Erwin, finance, Financial, FoxPro, funds, Help Desk, HRIS, HTML, HR, MVS, INFORMIX, investments, Java, Lawson, Lotus Notes, mentor, Access, Access Basic, C#, MS Excel, Office Suite, MS PowerPoint, PowerPoint presentations, MS Project, MS WINDOWS, MS Word, Migration, Access 2.0, NETWARE, OS, Oracle, Oracle database, organizational, OS/VS, Payroll, personnel, Profit, progress, Project lead, QA, rapport, Rational Rose, Real Time, Research, Scheduling, Software Development, SQL Server, strategic, TOAD, trainer, T-SQL, UML, Visio, VB, Visual Basic 5/6, Visual FoxPro, Visual Studio, VM, web applications, Web development, XENIX, Y2K