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senior business analyst resume example with 8+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

A Perceptive Senior Business Analyst with over 7 years of extensive industry experience in analyzing complex business problems and identifying opportunities to reduce costs. Expertise in requirement elicitation, documentation, and technical know-how allows us to easily translate business needs into practical solutions. I have a proven track record of success in various domains and can work efficiently in both waterfall and agile environments by utilizing the various SDLC phases. As a confident and capable leader, I can effectively manage cross-functional teams to develop, document, and deliver process innovations that provide genuine value to end users.

Skills

Technical Skills

  • Data Mapping
  • Requirements Gathering
  • Testing
  • Consulting
  • Report Writing
  • Process Design
  • Project Management Skills
  • System Configuration

Soft Skills

  • Outstanding Customer Service Skills
  • Meetings
  • Cross-functional team
Education
Expected in 07/2020 to to High School Diploma | OCDSB, Ottawa, ON, GPA:
Expected in 10/2011 to to Associate of Arts | Business/ Mass Communications Rivers State University, Nigeria., GPA:
Work History
02/2021 to 02/2023 Senior Business Analyst Cushman & Wakefield | Santa Ana, CA,
  • Often tackled projects across multiple domains and handled new business domains with the same level of confidence as familiar ones
  • Reduced corporate expenses by streamlining incentive and demand processes across regions.
  • Increased client patronage by 65% through strategic analysis and performance metrics to identify opportunities and ensure well-informed decision-making.
  • Coordinated and oversaw the work of other BAs related to a specific project reducing client complaints by 90%.
  • Worked with team leads and managed leadership, establishing a robust talent pool with a focus on people and continuous improvement.
  • Guided teams and refined Agile techniques throughout the journey and evolution of delivery cycles, establishing a documentation framework to support Agile methodology implementation with a Waterfall-centric delivery team.
  • Collaborated with the developers to ensure the software attains the highest quality after successful testing and bug fixing
10/2017 to 11/2021 Change Analyst Atlas Executive Consulting | Jacksonville, FL,
  • Responsible for driving client's business processes by analyzing clients present state and suggesting specific solutions for improving organizational needs
  • I facilitated communication between various departments within the organization and the business resulting in 92% customer satisfaction
  • Orchestrated cross-functional meetings to coordinate change management strategy implementation across divisional leadership roles.
  • Proactively developed and proposed changes increasing productivity compliance by 50% and other positive indicator metrics.
  • Generated ideas, developed them, and then implemented them to reach their goals.
  • Reviewed historical documentation to discern trends in operational metrics, informing future decisions on operational changes and potential improvements.
  • Participated in high-level change management strategic planning, incorporating input from stakeholders and internal support staff,
  • Developed and delivered change management support documentation and manuals.
  • Acted as the primary point of contact for third-party vendors involved in major operational changes to coordinate with external personnel.
  • Complied with applicable local, state, and federal compliance guidelines relating to business operations during changes.
  • I conducted analysis to determine if several implementations were advantageous for the company, resulting in a 70% decrease in expenses.
03/2014 to 02/2017 Junior Business Analyst Vickott Black Int. Ltd. | City, STATE,
  • Worked in agile design and development process to build agile user stories with detailed acceptance criteria
  • Researched competitors to build reports of rising trends in hospital equipment markets this increased sales by 70%
  • Actively participated in project team meetings and lead when necessary
  • Participated in and frequently lead customer meetings and elaboration sessions to solve customer pain points
  • Developed and produced documentation material to support client initiatives/implementations
  • Collaborated effectively with my team and communicated assertively with customers, impacted business units, external partners, and vendors (when necessary) on cross-functional projects. I took charge of ensuring the timely completion of tasks and played a decisive role in decision-making.
  • Designed business process flow/business workflow
  • Surveyed clients to ascertain requirements and expectations for products.
  • Collaborated with teams in product line transition to streamline manufacturing footprint.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Conducted and/or supported user training session
  • Collaborated with Business users, project leads, and project team to resolve issues after testing.

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Resume Overview

School Attended

  • OCDSB
  • Rivers State University

Job Titles Held:

  • Senior Business Analyst
  • Change Analyst
  • Junior Business Analyst

Degrees

  • High School Diploma
  • Associate of Arts

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