senior business analyst resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary
Experienced business analyst looking to secure a full-time position in project management Certified Scrum Master Experienced in implementing and using Agile methodologies Managed Call Center Migrations Led the implementation of a cloud based web application to over 180 sites nationwide within 4 months Led the website redesign implementation for a healthcare company Experienced in managing legacy system upgrades Project analyst for Enhanced 9-1-1 services at Sprint Nextel Skilled at interfacing with multiple business groups to ensure deliverables meet established timelines Experienced in User Acceptance Testing
Core Qualifications
Databases and Languages: Oracle SQL Developer, MS SQL Server 2012, MS Access 2010, UML Applications: MS Project 2013, MS Visio 2010, MS Excel 2013, MS Office 2013, HP Quality Center 11.0, MS Dynamics, TFS 2010, TFS 2012, Sharepoint, JIRA 6.3, MixPanel Analytics
04/2013 to Present
Senior Business Analyst Cb Richard Ellis , ,
  • Lead analyst in the PMO team focused on bridging the gap between developers, the business and end users.
  • Responsibilities include planning and estimating sprints, conducting user story workshops, design reviews, and production releases.
  • Manage the Call Center Upgrade: migration of PBX, rewriting call campaigns, improve customer service, liaise with vendors Manage nationwide production roll-out of cloud application software to truck weigh stations.
  • Help improve user experience by analyzing trends based off of data received from analytics Scrum master on the Core Rewrite: rewriting a legacy C++ and Java application to a cloud-based application Create project scope, project planning, user guides, and release documents Liaise with business groups, gather requirements, translate them into user stories and load into TFS.
  • Implement releases to production environments.
  • Plan user story workshops and run sprints for the front-end rewrite of the current software at truck weigh stations.
  • Troubleshoot issues that occur with software located at truck weigh station sites.
  • Analyst for implementing and maintaining PCI standards within the PMO team Analyst for implementing and maintaining information and data security standards within the PMO team.
  • Maintain Quarterly Escrow deposits Regression tested PrePass Site Software, a C++ and Java application.
  • Create training documentation for employees of for all systems and software applications.
12/2011 to 03/2013
Consultant Manhattan Associates , ,
  • Lead business analyst and QA tester for client in healthcare industry.
  • Worked on government-mandated projects including the CORE II certification.
  • Created requirements documents, technical and business specifications for various projects.
  • Analyzed pseudo code and created test cases to match each requirement for facilitating claim status inquiries against an in-house database.
  • Created mapping documents to map EDI and web transaction details to appropriate fields in the database.
  • Facilitated migration of a legacy system to an updated SQL 2008 based database using web and MS BizTalk services.
  • QA tested a web application written in C# and aspx that ran on an MS Dynamics backend.
  • QA tested entire re-design of client's public site across Safari, Chrome, Firefox, IE 7, 8 and 9.
  • Used HP Quality Center 11.0 to create, upload and track test cases.
  • Developed technical and business specifications to fulfill a requirement for the creation of an Outage GUI and as specified by the CAQH CORE mandate.
  • Developed technical and business specs to fulfill a requirement for the generation of alerts.
  • QA tested 27x transactions using SOAPUI and Fiddler.
01/2007 to 01/2009
Project Analyst Alston & Bird Dallas, TX,
  • Project Lead involved with determining next generation 9-1-1 services, optimizing the iDEN telecommunications network and technical documentation of enterprise wide processes Led the Enhanced Data Services team in the requirements elicitation phase for establishing the Next-Generation 9-1-1 services.
  • Involved in negotiations with management to ensure timely delivery of correctly formatted requirements Developed plans based on usage trends to support subscriber growth and improve the customer experience.
  • Assiduous maintenance of equipment outage logs ensured 100% fixes were issued on time.
  • Developed, planned, authored and edited operational, instructional, maintenance and test procedures for numerous internal customers Automation of weekly reports reduced time and money spent on developing and checking reports for inaccuracies.
  • Effective use of goal prioritization techniques resulted in surpassed standards for timeliness, accuracy and quality on over 90% of projects.
  • Received Excellence Awards for Exceptional Teamwork and Dedication and for highest ratings of Timeliness, Quality and Customer Loyalty.
  • Led the Professional Development Committee of Sprint Employee Resource Group.
  • Overhauled the committee, changed its goals, and added new programs resulting in increased membership and recognition.
05/2006 to 08/2006
Software Tester Avid Technology Professionals , ,
  • Performed black box testing of C++ application software.
  • Delivered a 50% reduction in errors through extensive mJessicaal testing of the software.
  • Authored Smoke Tests for advanced features of the software.
  • Documented new software requirements highlighting missing features.
Expected in 2012 to to
Pursuing Google Analytics IQ Current Pursuing CAPM Current Certified SCRUM Master, SCRUM.ORG:
- ,
Expected in 2010 to to
Certified Software Developer:
- , IEEE
Expected in 2006 to to
Master of Science: Computer Science
University of Missouri - ,
Computer Science
Expected in 2005 to to
Bachelor of Science: Computer Science
Thomas Edison State College - ,
Computer Science
Professional Affiliations
Analyst, Automation, BizTalk, business analyst, C++, Call Center, client, customer service, Databases, database, delivery, documentation, EDI, estimating, features, Google Analytics, government, GUI, HP, IE 7, IQ, Java, MS Access, C#, MS Dynamics, MS Dynamics, MS Excel, money, MS Office, MS Project, Sharepoint, migration, negotiations, enterprise, network, Next, Developer, Oracle SQL, PBX, PCI, processes, Project Lead, project planning, Quality, QA, requirement, SCRUM, Software Developer, MS SQL Server, SQL, stories, Teamwork, technical documentation, telecommunications, Troubleshoot, UML, Upgrade, Visio, workshops, written

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Resume Overview

School Attended

  • University of Missouri
  • Thomas Edison State College

Job Titles Held:

  • Senior Business Analyst
  • Consultant
  • Project Analyst
  • Software Tester


  • Pursuing Google Analytics IQ Current Pursuing CAPM Current Certified SCRUM Master, SCRUM.ORG
  • Certified Software Developer
  • Master of Science
  • Bachelor of Science

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