Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
12/2018 to Current Senior Associate Consultant Aon Corporation | Pittsburgh, PA,
  • Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
  • Adapted quickly to changing project priorities and job specifications through up-skilling.
  • Implemented processes and procedures to improve overall efficiency in operations.
  • Decreased product defects 30% by implementing quality assurance guidelines.
  • Met with quality assurance, developers and project managers to assess scope and sequence of project.
  • Trained developers and quality assurance team members in automation programs and processes.
  • Directed off-site teams completing tasks to support successful product development stages and releases.
  • Completed automation of functional and regression testing.
  • Gathered data on integration issues and vulnerabilities and outlined improvement recommendations.
  • Collaborated with developers and product owners to stay current on product features and intended functionality.
  • Developed efficient technical solutions to resolve wide range of app integration problems.
  • Tested hardware and software within tightly controlled sandbox environment prior to release to production.
  • Collaborated with senior partners to verify presence and integration of automation capabilities into developed software.
  • Provided technical advice to influence and improve quality of engineering practices.
07/2017 to 12/2018 Senior Associate Consultant Aon Corporation | San Jose, CA,
  • Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
  • Implemented processes and procedures to improve overall efficiency in operations.
  • Monitored automated build and continuous software integration process to drive build/release failure resolution.
  • Worked with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.
  • Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements.
  • Versed in complete software life cycle from preliminary needs analysis to enterprise-wide deployment and support.
  • Directed software design and development across multifaceted team to meet client needs for functionality, timeline and performance.
  • Researched and identified new technologies and tools helping to grow agile development environment.
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
  • Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.
  • Wrote code and developed tools and integrations to meet cross-platform user needs.
  • Collaborated closely with product development teams and other stakeholders, using effective communication and active listening skills.
12/2016 to 06/2017 Senior Project Engineer Safran Group | Everett, WA,
  • Controlled engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets.
  • Assessed scope and requirements to make accurate project design determinations for Finance BPM projects.
  • Managed projects effectively to deliver finished work on time.
  • Calculated risks during project development and managed risks throughout projects.
  • Assessed impact of modification requests for ongoing projects, providing documentation on required changes and expectations.
  • Mentored and trained junior engineers in Application design, process, SDLC and automation.
  • Provided technical direction of system development methodologies to support improved technical performance.
  • Created procedures for system monitoring, recovery, backup and optimization.
  • Orchestrated efficient large-scale software deployments.
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
08/2012 to 11/2016 Software Engineer Barnett Engineering & Signaling Laboratories (Besl) | Colorado Springs, CO,
  • Served as subject matter expert on Process Automation for both clients and internal team members.
  • Communicated technical development stages and provided design support to businesses and other stakeholders encouraging participation for on-time execution.
  • Analyzed proposed technical solutions based on customer requirements, budget and product goal.
  • Coordinated with other engineers to evaluate and improve software and hardware interfaces.
  • Delivered unit-tested systems with required characteristics and within customer-prescribed timeframes.
  • Communicated with third-party product owners to illustrate deficits and bottlenecks within existing software.
  • Led software development initiative as subject matter expert and primary point-of-contact for project management staff.
  • Created procedures for system monitoring, recovery, backup and optimization.
  • Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
Expected in 12/2016 Master of Science | Computer Application Birla Institute of Technology And Science, Pilani, GPA:

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School Attended

  • Birla Institute of Technology And Science

Job Titles Held:

  • Senior Associate Consultant
  • Senior Associate Consultant
  • Senior Project Engineer
  • Software Engineer


  • Master of Science

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