Over five years of experience within Federated's BISD department which has provided considerable knowledge of the department's processes and documentations. *Experience creating and analyzing various complex reports to update managers and directors on service requests, projects, and turnovers, among other items. *Familiar with the BISD Project structure with regards to their Scope statements, TIR documents, requests for launch, changes, and resource requests. *Proficient use of HP Service Manager, MS Office Products including Word, Excel, Power Point, SharePoint, and Outlook, as well as familiarity with Primavera Professional Application and the Primavera web based app.
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