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senior area manager williamsburg va resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

High-achieving-focused individual/team leader/mentor. Looking for a rewarding career in the logistics and management field. Capable in all aspects of a team leadership role. Proven track record of high efficiency and FedEx equipment, programs and procedures.

Meticulous Logistics Manager with desire to find effective solutions to performance issues, efficiency and safety procedures. Offers successful career history spanning more than thirty years.

Skills
  • OSHA safety requirements
  • Maintenance and safety standards in compliance with DOT and FedEx
  • Supervision of routes, employees, and equipment
  • Capable on training, troubleshooting and setup of scanners, navigation equipment, Goundcloud, VETTR, and FedEx proprietary programs.
  • Trained on small delivery vans and large step vans up to P1200 extended
Experience
11/2019 to 01/2022 Senior Area Manager Williamsburg VA Cedar General | City, STATE,

Management duties at Cedars consisted of:

  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Coordinated maintenance on physical condition of vehicles and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Coached strivers on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various FedEx systems and procedures
  • Recruited and trained new employees to meet job requirements.
03/2015 to 05/2018 Driver/Area Manager HP Transportation | City, STATE,
  • Promoted positive customer service experiences by promptly resolving conflicts and driver issues.
  • Supervised seven employees, ensuring optimal productivity.
  • Implemented training initiatives to coach drivers on best practices and protocols for FedEx and HP
  • Supervised business functions, employee staffing, customer satisfaction and delivery proficiency.
  • Evaluated schedules, orders and forecasts to plan processes and meet timetables.
03/2009 to 02/2015 Territory Representative - Medical VAC and AWD Sales Kinetic Concepts Incorporated Acelity/KCI/Systagenics | City, STATE,

Drove KCI Sales and Revenue:

  • Leveraged customer relationships to drive transitions and AWD sales in assigned health care facilities and hospitals.
  • Presented and reinforcing KCI value proposition to differentiate KCI from other competitive offerings.
  • Coordinated breakfasts, luncheons and dinners for HCP to teach or explain new and existing products.

Actively Managed the sales territory:

  • Set territory plans to efficiently drive strategic goals and quotas.
  • Coordinated with HCP's to evaluate specific needs for optimum patient care
  • Used customer education programs, tools and presentations to assist HCP's with techniques and practices of KCI VAC products and Advance Wound Dressings.
  • Developed and managing relationships with Purchasing Managers, Discharge Planners, Case Managers, NP's, PA's WOCN's Residents and Doctors to generate leads for patient care and needs with VAC and AWD products.

Provided Administrative support relating to sales by:

  • Communicating with facility staff, educating them on the VAC authorization process and insurance, requirements in a HIPPA compliant manner.
  • Supported account paperwork, management and pricing; including credit, collection, insurance procedures and invoicing matters.
  • Set and achieved financial and strategic goals for my assigned accounts.
  • Met or exceeded sales goals set by District Manager.
05/1991 to 07/2008 Veteran, Retired Major United States Army | City, STATE,

2-227th 1st Air Cavalry Brigade - Helicopter Flight Squadron commander C-Company

  • 15-A5U General Aviation/Air Ops/UH-60 Pilot/1st Air Cavalry Brigade
  • 15-AK4 General Aviation/Spec Ops/MH-60 Pilot/160th Special Operations Aviation Regiment.
  • 15-BB2 AviationCombined ArmsOperations/UH-60 Pilot/1st Air Cavalry Brigade

Combat/Conflict tours:

  • Syria: 10/1998 -2/2001 (1st Lieutenant)
  • Afganistan: 5/2002 - 11/2003 (Captain)
  • Iraq: 9/2004 - 5/2006 (Captain)
  • Iraq: 6/2007 - 8/2008 (Major)
Education and Training
Expected in 8 2019 to to Master of Science | Medicine (Pre-Medicine) UMASS Medical School, Worcester, MA GPA:
  • Top 10% of class
Expected in to to Bachelor of Science | Engineering Lowell University, Lowell, MA GPA:

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  • Graduated with honors
  • Coursework includes Advanced Design and Automation
  • Coursework in Drafting, Computer-Aided Design (CAD) and Computer-Aided Manufacturing (CAM)
  • Coursework in Advanced Mechanical Engineering

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Resume Overview

School Attended

  • UMASS Medical School
  • Lowell University

Job Titles Held:

  • Senior Area Manager Williamsburg VA
  • Driver/Area Manager
  • Territory Representative - Medical VAC and AWD Sales
  • Veteran, Retired Major

Degrees

  • Master of Science
  • Bachelor of Science

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