A distinguished, Senior level Technology Manager offering an impressive record of taking on complex, troubled projects, developing improvement plans and executing to successful completion. A motivational leader and excellent communicator. Skilled at building and maintaining solid client relationships. Successful record of establishing and mentoring cohesive global teams. Determined to deliver high-quality products to the client as quickly as possible. Recognized and awarded for frequently exceeding goals. US Military Intelligence Veteran.
Successful management of SAP application, oracle database, and hardware application through expertise in application, business rules, technical expertise, and fast, effective outage resolution.
Liaison between agency, client, and teams throughout US, India, and the Philippines. Traveled abroad for team building and training.
Responsible for system that handles 1 million transactions a day, resolving errors, exceptions, system performance degradation, database sizing and hardware issues.
Manage global teams of as many as 60 members that research and resolve over 2000 exceptions per day and have cleared 36,000 pieces of unusable equipment within 4 months..
Spearheaded development of procedural guidelines and sign-off system, as well as development of custom tools for automated alert system sending test and email messages for system issues.
Established schedules and thresholds for manual monitoring.
Senior Project Manager & Developer
Senior Level, Lead Developer in Asset Management Group.
*Designed, developed, and optimized Asset Management applications for company-wide assets. Data archiving and data integrity.
*Directed and mentored junior programmers in learning and developing major ASP and other projects.
*Rehabilitated an application requiring overnight processing reducing it to a less than 20-minute process.. *Developed user friendly reporting applications.
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