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Senior Administrative Assistant / Customer Service Coordinator Resume Example

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SENIOR ADMINISTRATIVE ASSISTANT / CUSTOMER SERVICE COORDINATOR
Summary
Customer Service experience with electronics and medical equipment manufacturing. Executive level Administrative Assistant reporting to VP of Sales including coordination of department projects and business plans. Self Motivated, Excellent Organizational Abilities, Great Team Player Proficient computer skills including Microsoft Word, Excel and QuickBooks Career Summary Twenty three years of diversified experience in the Medical Equipment Customer Service, Electronics Distribution Sales, Accounting, Purchasing, and Office Management.
Experience
Senior Administrative Assistant / Customer Service Coordinator
September 2009 to CurrentCompany Name － City, State
  • Alcon Inc.
  • is a global leader in eye care and in 2014 acquired WaveTec Vision Systems, Inc.
  • for their innovative solution to improving cataract surgery procedures.
  • Responsible for maximizing customer experience in regards to coordinating service requests, invoicing, new business opportunities and sales coordination.
  • Provided internal support for Regional Business Managers, Field Service Engineers and Customer Outcome Specialist.
  • Worked with finance to follow up on invoicing collections on equipment sales, service and usage fees.
  • Processed customer orders and assisted manufacturing with the placement of parts orders, refunds and exchanges.
  • Handle high call volume and resolved customers service and complaints by phone and email.
  • Assisted in addition projects as requested.
  • Work closely with Customer Service Management to ensure proper customer service is delivered.
Branch Administrator
September 2000 to August 2004Company Name － City, State
  • Future Electronics is a global leader in the supply of electronic components and electromechanical products in small and large volumes.
  • Coordinated the administrative and clerical functions of the sales department, maintained office records, and supported the General Manager with detailed reporting of business activities Provided general administrative assistance.
  • Supervised office activities to achieve maximum expense control and productivity.
  • Worked closely with Human Resources and Payroll to keep all records accurate for employees and new hires.
  • Handled all the 1999A records for the branch.
  • Worked with the landlords on redesign and construction on office space when downsizing.
  • Championed the new phone system for the branch.
  • Jana A.
  • Hannah Page 2 Jana.hannah@alcon.com.
Assistant Pre-school Teacher
August 1995 to July 1997Company Name － City, State
  • Assisted lead teacher with computer training, physical education and lesson plans for 20 pre-K students.
  • Worked with Georgia State educational authorities in tracking student progress for newly funded Pre-K program.
Inside Sales Coordinator
July 1990 to July 1995Company Name － City, State
  • Toshiba America Electronic Components offers a wide range of electronic components, wireless components and storage devices Supported Vice President of Distribution sales with detailed reporting of business activities and provided general administrative assistance.
  • Created monthly reports for sales tracking and product flow for U.S.
  • regional offices.
  • Attended and organized sales and customer functions for key accounts.
  • Other activities include: Customer Service, Field Sales Support for over 1,000 products Issued semiconductor Quotations for Toshiba DRAMs/SRAMs/Logic/CPUs Tracked RMA's, DPA's, Stock Rotation, Order Entry & Credit/Debit Memo's.
Culinary Lead
June 1988 to July 1990Company Name － City, State
  • Supervised and managed staff members in the culinary division on Main Street.
  • Provided inventory control for food services Responsible for cash drawers Balanced to general ledger Greeted guests and maintained a happy professional atmosphere.
Education
Saddleback Junior College
Business Training CoursesFullerton City College
Irvine College of BusinessBusiness Training Courses Community Service: Elementary School PTA Board Member: 3 years Contracted and ordered all school supply kits for K-5th grade. Chair person for school's year end event carnival and fundraiser.
Interests
AYSO Photo Day Coordinator Contract, coordinate and facilitate photo day event for 3000 soccer players LNYSA Board Member: Event planner / photo day coordinator/ data entry
Skills
administrative, clerical, com, computer training, Credit, Customer Service, Debit, Electronics, email, finance, general ledger, General Manager, Human Resources, inventory control, invoicing, Logic, office, Order Entry, Payroll, phone system, progress, reporting, sales, Sales Support, teacher, phone, Toshiba, Vision
Additional Information
  • AYSO Photo Day Coordinator Contract, coordinate and facilitate photo day event for 3000 soccer players LNYSA Board Member: Event planner / photo day coordinator/ data entry
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Resume Overview

School Attended

  • Saddleback Junior College
  • Fullerton City College
  • Irvine College of Business

Job Titles Held:

  • Senior Administrative Assistant / Customer Service Coordinator
  • Branch Administrator
  • Assistant Pre-school Teacher
  • Inside Sales Coordinator
  • Culinary Lead

Degrees

  • Business Training Courses

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