Experienced Customer Success and Retention Manager bringing 6 years of quality performance in related roles. Friendly and outgoing with natural ability to build key relationships through communication, customer service, and negotiation skills. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Proficient in client relations, defusing customer dissatisfaction and managing competing priorities with superior results. Effective at managing multiple accounts, lead generation, building retention, increasing sales and revenue, developing client on-boarding processes, and organizing various professional events and meetups.
Easy Clocking is a leading-edge developer of next-generation Time & Attendance management systems, software and service.
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